IT Operations
Management Built on
Trusted Runtime Truth

IT operations teams have to keep services running, approve changes with confidence, and now govern AI agents — often on data that’s stale, manually maintained, or inconsistent across sources.

Virima IT operations management software closes that gap with Trusted Runtime Truth — discovery-driven context that keeps your CMDB current, maps every service dependency, and surfaces blast radius before any change or AI-initiated action fires. It unites IT Discovery, CMDB, ViVID™ Service Mapping, and ITAM in one platform, with bi-directional integrations across ServiceNow, Ivanti, Halo, and more. No platform displacement required.

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ITOM Hero image

— Benefits

What Runtime Truth Delivers

ITOM health

Ensure ITOM health and much more

Virima’s affordable, integratable, easy to deploy IT Operations Management solution powered by ViVID service maps not only improves IT operations health but also delivers many tangible benefits to assist with IT asset, service, security, risk and compliance management.

risk out of change

Take the risk out of change

Proper impact analysis is what keeps planned changes from turning into unplanned, prolonged service disruptions. This requires access to complete and correct configuration and dependency data and proper stakeholder involvement.

Accelerate incident

Accelerate incident response

Quickly perform root cause analysis with ViVID powered dynamic business service maps that display service-dependent infrastructure components with recently completed changes and autogenerated open tickets.

— Virima ITOM Features

Enterprise-grade operations, in one platform.

Virima IT operations management software brings together native Virima features and API integrations with many popular enterprise tools and platforms such as ITSM, system and event management, device inventory, and security/vulnerability tools.  The following is just a sample of which Virima functions come together to form Virima ITOM.  Check out our other features pages to learn more.

How It Works

Authoritative Multi-Source Discovery

  • Agentless probes, API integrations, and optional Windows, Linux, and Mac agents
  • Easy to install, configure, and deploy
  • IP-based, you select subnets and ranges to scan
  • Hundreds of out of box agentless and extendable probes
  • Custom blueprint (asset class/type) generator
  • Runs on high-frequency discovery cycles you configure once
  • Intelligent design that minimizes impact on network and device performance
  • Scan details shows what was successful, what failed and why
  • Configurable asset correlators prevent duplicate CMDB CIs
Discovery

Discovery-Sourced CMDB

  • ITIL-compliant Service Asset and Configuration Management (SACM)
  • Easy to follow review processes ensure a pristine Configuration Database
  • Track hundreds of hardware and software configuration attributes across data center, far edge, and cloud environments
  • An extensive out-of-the-box CMDB schema, with the ability to add more directly in the UI.
  • Full audit history and versioning of all configuration item (CI) updates
  • Every asset is linked to what it supports and is supported by
  • Insightful ViVID visualizations of critical relationships and CI status
Automated CMDB

ViVID Service Mapping

  • Discovery surfaces infrastructure relationships, application dependencies, and host-to-host communications that power ViVID™ service maps
  • Easily map business services to the underlying hardware and software that support them
  • Dynamic visualizations provide rapid impact, risk and root cause analysis so you can plan better for change and respond faster when things go wrong
ViVID maps

Powerful API integrations

  • AWS and Azure connectors ensure cloud assets are included in the database
  • Support dozens of other integrations, including monitoring, alerting, warranty and event management systems
  • Additional integrations available on request
Powerful API integrations

What You Get

Consumable data

  • Customizable dashboards provide insightful CMDB information such as number of assets by blueprint, location, recently updated CIs, migration status and software inventory
  • ViVID Service Maps visualize the big picture to reduce the guesswork of planning for change or responding to service disruptions
  • Ingestion of data from dozens of integrations ensures a complete Configuration database for better decisions
  • Powerful mining capabilities of CMDB data and reports aid in inventory, software license, security, and GRC audits
work from anywhere

The Payoff, Together

  • Hardware and software configurations, certificates, dependencies, and relationships stay current through regular scan cycles, so you're not caught off guard by what changed.
  • ITSM integration means full Virima capability alongside ServiceNow, Jira Service Management, Ivanti, Halo, Xurrent, Hornbill, or TeamDynamix, whichever platform your team already uses.
Service-Availability-BSM-1

Why Virima?​

Every IT team needs to know what actually exists, how it’s connected, what changed, and what could break. Virima CMDB delivers that authoritative operational record, built from discovery and regularly updated through scan cycles, so your teams change with confidence and resolve incidents faster. And as AI agents enter IT operations, your data foundation is already in place. Virima is the only CMDB that surfaces discovery-sourced operational context through ViVID™, complete with blast radius analysis, change context, ITSM overlays, and vulnerability prioritization in one governed, SaaS-delivered platform. Works with ServiceNow, Ivanti, Jira Service Management, Halo, and more.
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See Why CMDB Accuracy Powers Both
ITSM and ITOM

EMA’s independent research shows that organizations with an authoritative, discovery-sourced CMDB resolve incidents faster,
reduce change failures, and give ITSM and ITOM teams the same runtime truth.
Download the EMA Report

— Testimonials

What our customers are saying

It Just Works

“Virima’s integration with ServiceNow has allowed us to enhance and fully integrate our CMDB into all of our ITIL processes. The seamless integration gives us the ability to leverage the best of both Virima and ServiceNow.”

Keith Lee

Keith Lee

VP Disaster Recovery and IT Risk · The Bancorp

Finally, a CMDB that Delivers on its Promise

“We use VIRIMA as our CMDB software to gather information from all our network devices such as servers, desktops, and laptops. The Discovery part of the software is very intuitive and works perfectly. We use it to manage and track assets.”

Christopher Rodriguez

Christopher Rodriguez

IT Asset Manager · Healthcare and Biotech

Visibility Auditors Trust

“Auditors demand clear evidence of data flow and system communications. With ViVID™, we have complete visibility into every connection, helping us strengthen business continuity, prioritize critical services, and deliver the transparency auditors value.”
Robert Hanson

Robert Hanson

IT Manager and Director · a US-based bank

— Frequently asked questions

ITOM, Answered.

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What is Virima IT operations management software?
IT Operations Management software covers the day-to-day processes for monitoring, maintaining, and operating an organization’s IT infrastructure — servers, networks, cloud environments, and the services they support. Its primary goal is keeping systems running reliably while giving IT teams the visibility to respond quickly when something breaks or changes. Virima supports ITOM with operational dashboards, infrastructure health views, and change risk assessment that surfaces potential downstream impact before a change window opens — giving IT operations teams and governance, risk, and compliance (GRC) leaders a single, live, traceable view across their environment.

Virima ITOM is built from four capabilities that work together as one discovery-driven layer.

Authoritative Multi-Source Discovery scans across data center, far edge, and the cloud using agentless probes, API integrations, and optional agents for Windows/Linux/Mac, then reconciles everything at the attribute level. Discovery-Sourced CMDB gives you ITIL-compliant configuration management with full audit history, provenance tracking, and CI versioning. ViVID™ Service Mapping builds dynamic, discovery-powered dependency maps that show what supports what and what could break if something changes. ITAM handles hardware and software lifecycle tracking.

All of it syncs bi-directionally with ServiceNow, Jira Service Management, Ivanti, Halo, Xurrent, TeamDynamix, Hornbill, and more.

ViVID™ builds dynamic service dependency maps by using discovery data to identify infrastructure relationships, application dependencies, and host-to-host communications. You define which applications and components make up a business service — via manual input or spreadsheet import — and Virima builds and maintains the dependency map from there. The resulting visualizations give your team immediate impact, risk, and root cause analysis.
Virima uses IP-based, agentless scanning across subnets and IP ranges you select. It supports 100+ out-of-the-box probes, installs without specialized infrastructure requirements, and runs on your configured schedule. Discovery is designed to avoid impacting network or device performance. Scan results show what was discovered, what failed, and why — giving your team full visibility into discovery coverage.
Yes. Virima includes native AWS and Azure integrations so cloud assets are pulled into the CMDB alongside on-premises and edge infrastructure. This gives you a unified, accurate picture of your hybrid environment without managing separate inventories.
Before any planned change, ViVID™ service maps let your team see exactly which services, applications, and infrastructure components will be affected. This blast-radius visibility allows proper stakeholder identification and risk assessment upfront, so planned changes don’t become unplanned outages.
When a service disruption occurs, ViVID™-powered dynamic service maps surface the infrastructure components tied to the affected service along with recently completed changes and open tickets. This significantly reduces the time your team spends on root cause analysis and gets you to resolution faster.
Virima integrates with ServiceNow, Jira Service Management, Ivanti, Halo, Xurrent, Hornbill, and others via flexible APIs. You can sync CMDB data and ViVID™ service maps directly to your existing ITSM platform without displacing it. If your platform isn’t listed, contact us — our API framework is built to accommodate custom integrations.
Discovery is agentless and runs on your configured schedule from day one of deployment. Discovery is agentless, configuration requires no specialized infrastructure, and we offer a free trial so you can evaluate the platform before committing.
No. Virima is designed to integrate with your existing ITSM and monitoring stack, not replace it. Virima enriches your existing ITSM — including ServiceNow — rather than displacing it. Whether you use ServiceNow, Ivanti, Jira, or another platform, Virima plugs in and enriches your current environment with accurate, discovery-sourced runtime truth.
Virima includes customizable dashboards that surface key CMDB data — asset counts by type, location, recently updated configuration items (CIs), migration status, and software inventory. Flexible data mining and reporting capabilities support inventory audits, software license compliance, security reviews, and governance, risk, and compliance (GRC) requirements.

— Get started

Move faster. Act safely.

Virima ITOM delivers the verified, discovery-sourced runtime truth
that every team connected to the platform depends on, from
change management to incident response to AI-driven automation.
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