IT Operations Management (ITOM) Solutions - Virima

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IT Operations Management (ITOM)

Virima ITOM Essentials combines the power of advanced infrastructure IT discovery, automatic dependency mapping, Service Asset and Configuration Management (SACM), ITSM and ViVID™ dependency and service mapping.

Best of all, Virima’s affordable ITOM Essentials can be delivered as an all-in-one solution or integrated with many popular ITSM platforms such as ServiceNow, Cherwell and Jira, eliminating the need for costly displacements or disruptions.

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Simplify IT Asset and Service Management with Virima

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Ensure ITOM health and much more

Virima’s affordable, integratable, easy to deploy IT Operations Management solution powered by ViVID service maps not only improves IT operations health but also delivers many tangible benefits to assist with IT asset, service, security, risk and compliance management.

Take the risk out of change

Proper impact analysis is the cornerstone to making sure planned changes don’t turn into unplanned and prolonged service disruptions. This requires access to complete and correct configuration and dependency data and proper stakeholder involvement.

Accelerate incident response

Quickly perform root cause analysis with ViVID powered dynamic business service maps that display service-dependent infrastructure components with recently completed changes and autogenerated open tickets.

How Virima ITOM works

Features

ViVID Service Mapping

Discovery powers automated mapping of all infrastructure relationships, application dependencies and host to host communications
Easily map business services to the underlying hardware and software that support them
Dynamic visualizations provide rapid impact, risk and root cause analysis so you can plan better for change and respond faster when things go wrong

A true, visual CMDB

ITIL-compliant Service Asset and Configuration Management
Easy to follow review processes ensure a pristine Configuration Database
Track hundreds of hardware and software configuration attributes for data center, edge, cloud and IoT assets
Over 120 pre-defined and configurable asset blueprints
Full audit history and versioning of all configurable item (CI) updates
Every asset is linked to what it supports and is supported by
Insightful ViVID visualizations comprising data and relationships

Consumable data

Customizable dashboards provide insightful CMDB information such as number of assets by blueprint, location, recently updated CI’s, migration status and software inventory
ViVID Service Maps visualize the big picture to reduce the guesswork of planning for change or responding to service disruptions
Ingestion of data from dozens of integrations ensures a complete Configuration database for better decisions
Powerful mining capabilities of CMDB data and reports aids in inventory, software license, security, and GRC audits

Agentless IT discovery

Easy to install and configure, no agents to deploy

IP-based, you select subnets and ranges to scan
Hundreds out of box, extendable IT asset discovery probes, sensors and blueprints
Custom probe and blueprint generator
Automated with set and forget scheduling
Intelligent design that won’t flood the network with “scan storms” or affect device performance
Scan details shows what was successful, what failed and why
Configurable asset correlators prevent duplicate CI’s

Improved ITOM health

Be certain of hardware and configurations, installed software and versions, certificates and expirations, dependencies and relationships and most importantly when something changes
Reduce risk of change by easily identifying stakeholders, potential risks and what services will be impacted
Increase mean time before failure (MTBF) by recording and analyzing past alerts, incidents and problems to get ahead of major failures and service disruptions
Accelerate mean time to recover (MTTR) when service disruptions do occur by rapidly identifying what changed and what else is impacted
ITSM integration means you can leverage the full capabilities of Virima whether you use our platform, ServiceNow, Cherwell, Jira or many others

Powerful API integrations

Seamless integration with Virima Discovery, ITAM, and ITSM
AWS and Azure integrations ensure cloud assets are included in the database
Sync all or selected Configuration Management data and ViVID Service Maps with external CMDBs such as ServiceNow, Cherwell and Jira
Support dozens of other integrations, including monitoring, alerting, warranty and event management systems

Virima ITOM Essentials vs. ServiceNow ITOM Visibility

ITOM Features	Virima Requirements	ServiceNow Requirements
ITSM	Virima ITSM or integrated solution*	ServiceNow ITSM
CMDB	Included	ServiceNow ITSM
Discovery	Virima Discovery	Discovery plug-in
Service mapping	Virima Discovery	Service Mapping plug-in
ITSM records displayed on maps	Virima ITSM or integrated solution*	Not available
Certificate inventory and management	Virima Discovery	Store upgrade
CMDB Blueprints	Included	CMDB CI Class Models Store upgrade
Firewall audit	N/A	Store upgrade required
Easy to deploy out of the box	Try us and see for yourself	Good luck with that
Cost effective	You bet	Forget about it

*Supported ITSM platforms include ServiceNow, Ivanti, Cherwell, Jira and ManageEngine. Contact us if your preferred platform isn’t listed. Existing ServiceNow ITSM customers can leverage Virima to build a cost effective, easy to deploy ITOM solution that provides vastly more capabilities than ServiceNow ITOM Visibility.

Use Cases

Resources

How Discovery and Service Mapping Create Value for IT

Virima can tell you more things about more IT assets with greater accuracy than ever imagined and present the info in a variety of powerful, dynamic visualizations and reports.