Digital transformation requires a better understanding of your IT environment

Share on linkedin
Share on facebook
Share on twitter
Digital Transformation

Digital transformation of business has been one of the most common trends in the IT industry during the past few years as companies consider new ways to leverage and embed technology into their business processes. 

From big data and IoT to cloud services and digitally-enabled user experiences, there is no question technology is changing quickly and having a tremendous impact on the business landscape. For IT departments, digital transformation can be somewhat problematic.

While IT professionals are elated that business users see the value of the technology about which they are so passionate and are using it in new and innovative ways, this trend puts a greater pressure on IT professionals to provide IT services that are always available, with the latest features and working together seamlessly to provide simple and intuitive user experiences.

(See, “ITSM in 2019: Are You Ready for Digital Transformation?”)

Consumer IT trends, particularly the ecosystem of mobile applications, have created an expectation about what it means to have technology-enabled business processes that many IT departments are not ready to deliver. 

Most consumer IT experiences are rather new and rely on simple capabilities that work independently — an app for this, a web page for that, etc. Business-oriented IT environments and the capabilities they must support are far more complex.

As companies embark on the ITSM digital transformation journey, automation and technology -enabled experiences become more critical parts of how companies do business. 

That can lead to significant productivity gains, but it also creates greater risk of technology failure impacting the business’s operational performance. For modern businesses, the technology just has to work. It is the job of your IT staff to make sure that happens.

Starting point: understanding what you have

If you don’t understand what you have in your IT environment, then an IT asset discovery tool can be a great help for identifying IT assets. IT configuration management (CMDB) and IT asset management (ITAM) systems can provide the tools for aggregating components and mapping them to assemble the big picture of your IT environment.

(See, “Cover Your Assets: The Path Toward Digital Transformation”)

This insight enables you to make safe and effective changes, control IT costs, provide service assurance, and manage technology risks. These all depend on having a clear and complete understanding of what is in your environment and how the various pieces are connected.

Driving informed decision-making

Collecting the information about your environment is only the first step. Sharing this information with leaders, analysts and operations staff who can use this information to drive business and technology decisions is where you start to see value created for your business.

In digitally enabled businesses, complete, current and accurate data is essential not only to understand system performance, but also business-process performance. This data helps leaders understand where capacity constraints exist, how consistently activities are occurring, and where changes are needed to improve business performance.

Enabling consistent improvement

The real-value of digital transformation is realized through incremental improvements that are made to systems and business processes during a period of time, and as issues are identified, decisions are made and the impact of their results are measured.

Having a clear picture of how your IT environment works enables continuous improvement cycles to occur at a faster pace and with more predictable results. Over time, this allows the business to become more agile, and respond to challenges and opportunities quicker — improving profitability and competitive advantage.

For IT professionals, digital transformation is both an exciting and a scary trend. With the right tools and information, like those from Virima, to help them understand the full breadth of the IT environment and manage it as it evolves, your team will be able to provide the responsive and dependable services your business users require.

Virima is an industry leader in Discovery, IT Asset Management (ITAM), and IT Service Management (ITSM) solutions to help your IT team manage and optimize your IT environment for peak performance. 

Virima is here to help. To get started, contact us today to schedule a demo and explore the possibilities!

Share on linkedin
Share on facebook
Share on twitter

Subscribe to Our Newsletter

More to Explore

To understand the business value of service mapping, it’s important to shift to a service delivery mindset, rather than thinking about delivering infrastructure, equipment, software, and applications. Defining services is relatively simple if thought of as the commoditization of what’s…

Business Service mapping – the area of configuration management that perplexes so many IT professionals, yet that which provides the highest value in configuration management database (CMDB) projects. There are several major reasons IT gets stopped when it comes to…

The world of service management has changed as technology has shifted from providing tools for administrative support to being fully embedded in the delivery of the business’ core function. There’s a world of difference between using an accounts payable system…

The Configuration Management Database (CMDB) provides a single database that contains information about the enterprise’s assets, both logical and physical. In modern service management platforms, it provides core functionality that is referenced by all of the service management practices, including…

The importance of discovery comes from what it provides to the users of the configuration management database (CMDB): trustworthy data and greater speed to value. Without discovery, the CMDB database is built by feeds and data entry, which can lead to…

There is an old saying that you can’t manage something unless you can measure it. IT asset discovery can provide you with accurate and up-to-date data and information about everything you use in IT.  You can then develop metrics using…

The most significant ServiceNow CMDB best practice is having a system with data you can trust. ServiceNow will tell you that, your stakeholders will tell you that, and IT service management (ITSM) professionals will tell you that.  Achieving high-quality configuration…

The value of a configuration management database (CMDB) is undisputed when carefully implemented with a clear plan in place about how the CMDB database will be used and maintained within the organization.  Below is a list of six steps that…

The past decade has introduced a tremendous change in the IT industry.  If you were to compare your IT ecosystem today with how it was ten years ago, you would likely find it hard even to recognize that you’re looking…

The time for configuration management database (CMDB) has come! A new decade is upon us, and if you are like most people in the IT industry, you’re spending some time reflecting on what has been accomplished in the past few…