As your business grows and evolves, so must its IT estate. And no part of your IT estate is more critical to that evolution than your configuration management database (CMDB). Herewith, a look at how your CMDB can support IT evolution, and what it needs to do so effectively, now and in the future.
Your CMDB and IT Service Management (ITSM)
Your CMDB is the “single version of the truth” about your IT environment. In that role, it provides the information that drives the ITSM processes and decisions that keep your environment available, functioning, and secure. Your CMDB provides equally fundamental support to all IT asset management (ITAM) and IT operations management (ITOM) processes and decisions. A comprehensive, well-managed CMDB is absolutely essential if your business is to move beyond reactive, “break-fix” IT management to true, proactive ITSM and service intelligence. (See “Service Intelligence: It Starts with Your CMDB.”)
Your CMDB and Business Service Management (BSM)
It is unlikely that any facet of your business has more experience applying IT to business processes than IT itself. And it is very likely that more and more elements of your business are becoming more reliant upon IT. As that happens, delivery and management of the services that support those business elements begins to look more and more like ITSM. This sets the stage for extension of proven ITSM solutions and processes to areas beyond IT. If it is sufficiently flexible and capable, your CMDB can help enable and accelerate this evolution of ITSM into BSM.
Your CMDB and The Future
Artificial intelligence (AI). Digital transformation. The Internet of Things (IoT). Big data and pervasive analytics. Service intelligence. At least one of these is likely to affect your IT estate and your business soon, if that isn’t already happening. Your CMDB must be comprehensive and flexible enough to support new resources and information streams as they become part of your IT estate. Even those you don’t know about yet. (See “ITSM in 2019: Are You Ready for the Internet of Things (IoT)?” and “ITSM in 2019: Are You Ready for Digital Transformation?)
Your CMDB: 3 Features Your Business Needs Now
Your CMDB is a critical asset to your IT management efforts today, and will continue to be one into the foreseeable future. Fortunately, a core set of IT management features can deliver immediate benefits and prepare your CMDB and IT environment for whatever the future may bring.
Comprehensive discovery. You cannot manage it if you don’t know it’s there. The business value of your CMDB largely depends on the ability to discover everything in your IT environment. This includes hardware, software, and connectivity resources, on your premises and in the cloud.
Accurate, timely inventory and mapping. To maximize the value of the information in your CMDB, your discovery solutions and processes must enable two things. Your business must have an accurate inventory of discovered assets, and accurate mapping of the relationships that interconnect those assets. With these features, your CMDB can enable holistic views of the value chain that links users, tasks, processes, and IT resources.
Automated updates. Your IT estate is subject to frequent if not constant change as your business grows and evolves. Your CMDB must be kept up to date to achieve and sustain maximum business value. Automated updates make it possible for your CMDB to keep pace with your IT environment.
Your business needs IT management tools and processes that enable these features and integrate seamlessly with your CMDB. With such features, you can keep that CMDB populated with accurate, comprehensive, and timely information about your IT assets and services. And with a sufficiently flexible CMDB, you can add additional resource types, processes, and interconnection mappings as you extend the value of your CMDB beyond IT.
Virima: Your Digital Transformation Partner
Virima’s discovery, ITAM, and ITSM solutions can help your business maximize the value of your CMDB and service management investments. Virima solutions can automatically discover and map your critical IT resources and the interconnections that link them to one another, your applications and services, and your users. Virima solutions are easy to use and configure, and designed to work well with each other. They also produce useful, actionable reports about your IT environment, for IT managers and business decision makers. These features can help you and your IT management team achieve and sustain maximum business value of your CMDB, today and tomorrow.