IT Operations Management (ITOM)
Virima IT Operations Management (ITOM) combines the power of Virima’s advanced infrastructure and cloud IT discovery, application and dependency service mapping, CMDB automation, ITAM, ITSM and the industry-unique Virima Visual Impact Display (ViVID™) and Autonomic Social Discovery™.
Best of all, Virima’s affordable essentials for ITOM can be delivered as an all-in-one solution or integrated with many popular ITSM platforms such as ServiceNow, Ivanti, Cherwell, HaloITSM, and Jira Service Management, allowing you to get started on your ITOM journey without the need for costly displacements or disruptions.
Contact us if your preferred ITSM platform or any other itegration isn’t listed. We would love to address your specific needs and our flexible API’s make it simple to do!
Benefits
Ensure ITOM health and much more
Virima’s affordable, integratable, easy to deploy IT Operations Management solution powered by ViVID service maps not only improves IT operations health but also delivers many tangible benefits to assist with IT asset, service, security, risk and compliance management.
Take the risk out of change
Proper impact analysis is the cornerstone to making sure planned changes don’t turn into unplanned and prolonged service disruptions. This requires access to complete and correct configuration and dependency data and proper stakeholder involvement.
Accelerate incident response
Quickly perform root cause analysis with ViVID powered dynamic business service maps that display service-dependent infrastructure components with recently completed changes and autogenerated open tickets.
Virima ITOM Features
Virima ITOM is a culmination of many best-in-class native Virima features and API integrations with many popular enterprsie tools and platforms such as ITSM, system and event management, device inventory, and security/vulnerability tools. The following is just a sample of which Virima functions come together to form Virima ITOM. Check out our other features pages to learn more.
ViVID Service Mapping
- Discovery powers automated mapping of all infrastructure relationships, application dependencies and host to host communications
- Easily map business services to the underlying hardware and software that support them
- Dynamic visualizations provide rapid impact, risk and root cause analysis so you can plan better for change and respond faster when things go wrong
A true, visual CMDB
- ITIL-compliant Service Asset and Configuration Management (SACM)
- Easy to follow review processes ensure a pristine Configuration Database
- Track hundreds of hardware and software configuration attributes for data center, edge, cloud and IoT assets
- The largest out-of-the-box CMDB schema with UI ability to add more!
- Full audit history and versioning of all configurable item (CI) updates
- Every asset is linked to what it supports and is supported by
- Insightful ViVID visualizations of critical relationships and CI status
Consumable data
- Customizable dashboards provide insightful CMDB information such as number of assets by blueprint, location, recently updated CI’s, migration status and software inventory
- ViVID Service Maps visualize the big picture to reduce the guesswork of planning for change or responding to service disruptions
- Ingestion of data from dozens of integrations ensures a complete Configuration database for better decisions
- Powerful mining capabilities of CMDB data and reports aids in inventory, software license, security, and GRC audits
Flexible IT asset and cloud discovery
- Agentless probes, API integrations, and optional Windows and Linux agents
- Easy to install, configure, and deploy
- IP-based, you select subnets and ranges to scan
- Hundreds of out of box agentless and extendable probes
- Custom blueprint (asset class/type) generator
- Automated with set and forget scheduling
- Intelligent design that won’t effect network or device performance
- Scan details shows what was successful, what failed and why
- Configurable asset correlators prevent duplicate CMDB CI’s
Improved ITOM health
- Be certain of hardware and configurations, installed software and versions, certificates and expirations, dependencies and relationships and most importantly when something changes
- Reduce risk of change by easily identifying stakeholders, potential risks and what services will be impacted
- Increase mean time before failure (MTBF) by recording and analyzing past alerts, incidents and problems to get ahead of major failures and service disruptions
- Accelerate mean time to recover (MTTR) when service disruptions do occur by rapidly identifying what changed and what else is impacted
- ITSM integration means you can leverage the full capabilities of Virima whether you use our platform, ServiceNow, Cherwell, Jira Service Management, HaloITSM or many others
Powerful API integrations
- Seamless integration with Virima Discovery, ITAM, and ITSM
- AWS and Azure integrations ensure cloud assets are included in the database
- Sync all or selected Configuration Management data and ViVID Service Maps with external CMDBs such as ServiceNow, Ivanti, Cherwell and Jira Service Management
- Support dozens of other integrations, including monitoring, alerting, warranty and event management systems
- Remember, just because it’s not listed it doesn’t mean we don’t do it!
Virima ITOM vs. ServiceNow ITOM
ServiceNow ITSM customers looking for an affordable yet feature-rich way to achieve ITOM success need to give Virima serious consideration. Virtually everything Virima does can be tightly integrated with ServiceNow ITSM. This will not only save you from expensive ServiceNow ITOM licensing costs and the aggravation of a lengthy and complex deployment, but it will also help you negotiate better terms for your next ServiceNow ITSM renewal! Virima Discovery, CMDB, ITAM and ViVID service mapping are highly portable so don’t suffer from vendor lock-in with ServiceNow by contacting Virima today!
Use Cases
How Discovery and Service Mapping Create Value for IT
Virima can tell you more things about more IT assets with greater accuracy than ever imagined and present the info in a variety of powerful, dynamic visualizations and reports.
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