Earlier this year Virima sponsored a webinar on the Business Value of Intelligent IT Automation. This post summarizes some  of the key points covered during that event, which is available on demand.

Your business relies on IT. As your business evolves, so does its supporting IT estate, which makes it more complex and difficult to manage and secure. Disruptive technologies ranging from artificial intelligence (AI) to the Internet of Things (IoT) are adding to the complexity and difficulty, even as they deliver benefits to IT and the business.

Basically, your IT team is now challenged to maximize the availability, flexibility, performance, and security of your IT estate as both it and the business grows and changes. All while minimizing costs and risks. No pressure.

IT Management: It CAN Be Done Manually – Up to a Point

As Robert Roberts, Director of IT Operations and Support at Segra, pointed out during the webinar, IT estates can be managed manually. However, in the face of rapid and significant growth and change, manual or poorly automated responses to demands and requests can quickly become inadequate.

Another challenge: manual processes that contribute to information that drives decisions about IT and the business cannot scale sufficiently. Trying to manage IT asset discovery or updates to your configuration management database (CMDB) with manual processes alone is like painting the Golden Gate or Brooklyn Bridge. By the time you’ve finished one iteration, enough has changed that another round is needed.

Cyber security is another area where manual processes alone can quickly become inadequate, sometimes dangerously so. Many if not most of the successful, high-profile breaches of IT environments reported in the media exploit vulnerabilities for which patches have been available for months or years. In a lot of those cases, the victimized company simply has not been able to keep software patches and updates current, in part or totally because of inadequate, manual processes.

Your Top Opportunities for Intelligent IT Automation

Intelligent IT automation can enable you and your team to deliver the availability, flexibility, performance, and security your business needs. It can also reduce rather than increase strains and pressures on your team and available resources. And it can help in a number of key areas. Here are some discussed during the webinar.

User Support

  • New hardware, software, account, password and resource access requests
  • Single sign-on management
  • Password resets
  • Ticketing and incident management, response, and escalation

System and Network Operations and Monitoring

  • Provisioning and deprovisioning of user accounts and licenses
  • Software and hardware configuration changes, updates, and management
  • Security scans and patch deployments
  • Storage management
  • File, folder, event log, and network monitoring (with appropriate notifications of changes)
  • Monitoring of IT services (with restart as needed after a change or crash)

Updates and Reporting

  • Report generation (on schedule and on demand)
  • Configuration management database (CMDB) updates

Your business can doubtless benefit from applying intelligent IT automation to at least one of these areas, if not several of them. So pick one to start, take carefully considered, measured steps toward your goal, and document everything you learn. Then, use that first experience to map out your next efforts to bring intelligent IT automation to your entire IT environment.

Virima: Your Intelligent IT Automation Partner

Virima’s solutions for IT asset management (ITAM) and IT service management (ITSM) can help your business succeed with intelligent IT automation. Virima solutions can automatically discover and map your critical IT resources and the interconnections that link them to one another, your applications and services, and your users.

Virima solutions are easy to use and configure, and designed to work well with each other. They also produce useful, actionable reports about your IT environment, for IT managers and business decision makers. These features can help you and your team achieve, manage, sustain, and scale intelligent IT automation as your business and IT environment evolve.

Learn more about Virima’s IT and service management solutions online, or contact Virima today. Let us help you and your team make intelligent IT automation a reality at your business.

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Mike Bombard

Mike Bombard COO Virima Technologies - Mike joined Virima Technologies (Atlanta, GA) in 2010 and oversees Virima ITAM/ITSM SaaS product sales, marketing and field services organizations. He has been providing solutions to solve complex IT challenges in a variety of industries for over 25 years.
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