Virima V6.0 will soon be available with an all-new look, enhanced discovery, mapping and vulnerability features and more. Stay tuned!

IT Service Management Drives Successful Digital Transformation

Digital transformation is the cultural, organizational and operational change of an organization, industry or ecosystem

The growth and pervasiveness of connected digital technologies has transformed how almost everything gets manufactured, delivered, bought, and sold around the world. 

This unrelenting transformative force compels almost every business to pursue some form of digital transformation. And at most businesses, that transformation starts with and relies upon how IT services are delivered and their supporting IT resources are managed.

IT Often Starts at the Service Desk

Digital transformation means different things to different businesses. Generally, however, the term refers to evolving how a business conducts their business in response to increasing digitalization of supply chains and buyer journeys.

One factor pushing businesses toward digital transformation is the ease of use of consumer-oriented digital services, from Amazon.com to eBay to Pokémon GO. Workers increasingly challenge IT leaders and teams to deliver business applications and services as easy to navigate and use as the online shopping and entertainment options those workers use when they’re not working.

In March and April of 2018, the Service Desk Institute (SDI) conducted a survey of service desk professionals. The subject of the survey was digital transformation. Nearly half the respondents to that survey (43 percent) said their service desk teams had already undertaken at least one digital transformation project. An additional 26 percent said they had plans for such a project in the near future.

Respondents were also asked about where the push to undertake this transformation project came from within their organizations. Some 43% of respondents cited their service desk teams, making them second only to Management (70%). 

More respondents cited their service desk teams as drivers of digital transformation projects than the business (41%) or the customers (30%).

In that same survey, respondents were also asked how they prepared for their digital transformation projects. The three most popular responses were “Reviewed and/or refined processes” (67% of respondents), “Engaged with customers to discuss needs” (65%), and “Engaged with service desk team to discuss implications” (63%).

These survey results make two things clear. Many organizations are pursuing or planning to pursue digital transformation projects. And those responsible for delivering, supporting, and managing IT-powered services are often on the front lines of these efforts.

How Best to Prepare?

Whether your business is actively pursuing or simply considering a transformation project, you want to make sure it and future efforts are built on a solid foundation. This means you need effective IT Service Management (ITSM) and IT Asset Management (ITAM), as well as a comprehensive, flexible Configuration Management Database (CMDB).

These resources will provide maximum usable information about your IT estate, including the interconnections that link your IT assets to each other, your IT and business services, and your users. That information will enable you to identify, prioritize, and successfully pursue your digital transformation projects, and improve service delivery generally as well.

(See, “Digital transformation requires a better understanding of your IT environment”)

As digital transformation takes root across your business, your ITAM and ITSM efforts must be tightly integrated with your cyber security measures. This is especially true if any Internet of Things (IoT) deployments are on the horizon.

IoT devices often lack manageability and security features, and are frequently targeted as illicit entry points into corporate networks 

If your business isn’t already pursuing digital transformation, it likely soon will be. Before those efforts move much further along, you and your team should ensure your IT management resources and processes are up to the challenge. 

With the right management solutions and business-driven processes in place, your business can pursue digital transformation confidently, effectively, and securely, in 2019 and beyond.

Virima: Your Digital Transformation Partner

Virima’s solutions for ITAM and ITSM can help your business prepare for and pursue digital transformation consistently and successfully.

They also produce useful, actionable reports about your IT environment, for IT managers and business decision makers. 

Virima features can automatically discover and map your critical IT resources and the interconnections that link them to one another, your applications and services, and your users.

Virima is here to help. To get started, contact us today to schedule a demo and explore the possibilities!

Subscribe to Our Newsletter

More to Explore

Table of contentsWhat is CMDB, and why is it important for your cloud initiatives?CMDBs and change managementCMDBs and incident managementCMDBs and problem managementCompliance reporting made easy with CMDBsImpact analysis with CMDBs and cloud assetsMake better, fact-based decisions with Virima for…

Table of contentsHow does asset discovery work?What types of IT assets can you discover?NetworksServersPCs, laptops, and mobile devicesBenefits of IT asset discoveryLess time spent on cataloging IT assetsBetter and detailed IT reportsStreamlined IT asset acquisitionEnsuring compliance with security policies A single…

Table of contentsWhy stakeholder communications are importantHow to prepare for incident communicationIncident management best practicesCommunication plan High-quality major incident management communication plan Using visualizations in stakeholder communicationsIncident mitigation with visualizations Virima can help you with incident management Incidents are a part of business,…

Table of contentsAsset managementTracking and labeling assets’ locations and states through an asset register Tracking and managing software licenses Managing end-user devicesKeeping tabs and handling decommissioned assetsConfiguration managementIdentifying configuration items in the CMS Controlling  and managing all changes made to assets Understanding impact on…

Some people think that an IT service desk is the same thing as an IT help desk. It isn’t and we’re  going to explain the difference between service desk and help desk. Sure, there are some similarities, but there are…

Table of contentsA CMDB tool can maintain all other tools What is CMDB in ServiceNow?What are ServiceNow CMDB best practices?A few ServiceNow CMDB best practices include:Defining your goalsForming a configuration management teamEstablishing a governance structureUnderstanding configuration item designIntegrating with key business…

Table of contentsStep 1. Determine business objectivesStep 2. CMDB discovery toolsStep 3. ITSM system integrationStep 4. Equip data owners/data stewards with the right toolsStep 5. Data management and retention planStep 6. CMDB: data visualizationLearn more about these steps by watching…

Incident management is crucial while dealing with major incidents. They are the crises that have widespread impacts on your employees, disrupt your operations, and impact your ability to deliver on customer expectations.  While you may assume your company is prepared…

Table of contentsUnderstanding business service mappingA modern approach to business service dependency mappingDiscovery planning processUse casesVirima simplifies service mapping and IT discovery Business service mapping is the area of configuration management that perplexes so many IT professionals. Yet, it provides…

Understanding the Configuration Management Database (CMDB) and its core functions is a critical aspect of service management. The CMDB forms the hub of numerous service management practices and provides a means of correlation needed to deliver business services successfully.   The…

The Configuration Management Database (CMDB) contains information about the enterprise's logical and physical assets. Modern service management platforms provide core functionality referenced by all service management practices, including business-facing rules. As a result of its core functionality, the role of…

A previous post discussed “The problems with your problem management” and some of the obstacles standing between your organization and true, proactive problem management. This post delves deeper into some of those obstacles and offers recommendations to help you address…

IT asset management (ITAM) and inventory management are both useful practices that can benefit any organization using IT. Inventory management can exist without IT asset management, and in fact, it does in many organizations as it has been in existence…