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The IT department of the future isn’t just about server farms and data centers. It’s about connecting with your customers, delivering the best experience possible, and improving the way you do business. That’s where ServiceNow comes in. It helps you deliver faster and more efficiently while also getting better results from your existing investment in technology.
But not everyone realizes this potential at first—and sometimes we get bogged down in technical details that prevent us from seeing how much more we can do with our IT investments.
Organizations are realizing the benefits of a sophisticated ITOM solution when it comes to ongoing operations and maintaining service levels. However, as the complexity of an organization’s infrastructure increases, so does its ability to maintain service levels. Efficiently managing this type of environment can be challenging until you deploy a fully integrated solution.
That’s why Virima has created a way to integrate ViVID (Virima Visual Impact Display) Service Mapping with ServiceNow to boost its capabilities. This all-in-one solution makes it easier than ever to manage complex tasks within your organization using a single all-powerful platform.
The evolving role of IT
The role of IT has evolved from a back-end support function to an integral part of the business. As such, it’s no longer just about maintaining network infrastructure and providing security.
It’s about working with business leaders to build better products and services for customers, partners and employees—and enabling those products to be delivered more quickly than ever before.
In this new world order, IT is your key enabler of business agility—and you need to know how that works in your organization if you want to make the most out of your ServiceNow investment.
IT service mapping – the journey so far
IT service mapping is a process that maps the IT services in your organization, which can help you gain insight into what processes are driving your IT costs, improve collaboration with business units and provide better visibility of IT spending.
Service mapping benefits your organization by providing a clear view of the current status of your IT environment, and the IT services that are being used to support it. It can also help identify business units with shared needs and specific dependencies, helping you optimize the value of your investment by improving collaboration between IT and business units.
The ViVID advantage
ViVID (Virima Visual Impact Display) Service Mapping is a mapping platform that provides application and service dependency mapping with dynamic visual depictions of your IT infrastructure, application dependencies, business services, and ITSM process relationships. It leverages rich visual context to show the relationships between people, systems and processes.
ViVID maps all your IT services to make it easy to see what you have and where it’s located, allowing you to take control of your entire IT landscape.
ViVID is easy to use, even for non-IT staff. It can be used by anyone with an internet connection and browser—no additional tools or software are required. And because it’s web-based, there are no installs or updates required on any device – new users can just log in from anywhere!
The only solution that can be used across an entire organization, ViVID is ideal for large-scale deployments (even at organizations with thousands of users).
ViVID Service Mapping makes it easy to maintain a consistent and accurate view of your IT environment, at every level. The workflow automatically creates, maps and tracks connections between any object just by pointing it to a logical starting point such as an app or web server. Once mapped, all of the relationships you’ve created are visible on the service map making it easy to see connections both upstream and downstream from each service. Any change to the CMDB data is automatically reflected in the service map.
When it comes to IT, it’s important not to settle for a single solution. You need a variety of tools that make it easy to carry out complex tasks in IT. That’s why ViVID employs a range of solutions for every need—from mapping any kind of service to providing dynamic visualization of CMDB relationships and helping you see change as and when they occur to integrating with your existing systems.
Getting the most out of your ServiceNow investment
Getting the most out of your ServiceNow investment means using ViVID to its full potential. ViVID helps you make better decisions about your IT services. It can help you to manage your ServiceNow investment and get the most out of it.
ViVID provides a holistic view of your ServiceNow and underlying infrastructure assets. Leverage ViVID’s data, reporting and automation to identify suspect communications with external systems, critical assets and single points of failures. Apply actionable intelligence to improve performance and availability.
Using ServiceNow and ViVID together gives you a comprehensive view of your entire service management function. With ITSM integration, service maps display which service assets have changes pending and which have recently received changes. Quickly find out who to contact if a recent change appears to cause a service disruption.
ViVID automates service performance and availability reporting. Integrate with system monitoring tools to automatically display alerts that could impact service availability before the effects are felt. ITSM integration displays which business services and service assets have open incidents. You can quickly identify root causes of service disruptions by seeing which service assets have open incidents and recent changes. As a result, your IT teams can quickly take corrective actions that keep your business running smoothly.
Our integrated approach to IT Service Management (ITSM) and service mapping for ServiceNow allows us to leverage a shared view of organizational risk, enabling individuals to proactively identify areas where security can be enhanced and hold accountable individuals who are at risk of failing their business.
When a single solution is not enough
Now, more than ever before, IT is an integral part of business. The role that technology plays in the success of your organization can’t be underestimated. It’s vital to have a well-planned IT infrastructure that not only keeps your systems up and running but also provides users with access to the tools they need to do their jobs effectively.
ServiceNow provides an excellent platform for this type of work, but it’s important that you use it in conjunction with other tools like Virima to not limit yourself or miss out on key capabilities provided by another toolset entirely. Find out all about ViVID and other integrations you can use with your ServiceNow system. Schedule a demo today!