The Power of a Visual CMDB

Your Next IT Discovery Tool ‘MUST’ Include Support for Multi-Cloud According to the predictions by Gartner, over 75% of midsize and large organizations will adopt a multi-cloud or hybrid IT strategy in 2021. Companies across the world are increasingly turning…

Are you planning a move to the cloud, or have you already made the move and now want to make the most of it? No matter which category you are in, you need the right technology and tools to get…

A digital certificate (which goes by many names such as SSL Certificate, Public Key Certificate, Identity Certificate) is used to provide a valid form of identification to applications, servers, devices or any other network components, by which people and machines…

In any kind of system, a vulnerability points to a “state of being exposed to the possibility of attack or harm.” In the age of information, we have - by the very nature of the way we share, store and…

IT Operations Management (ITOM) refers to the administration of technology and application requirements within an IT organization. Under the ITIL framework, ITOM’s objective is to monitor, control, and execute the routine tasks necessary to support an organization’s IT infrastructure.(Also, see…

CMDB service maps are visual depictions of hierarchical relationships among business services (sometimes also major applications) and their supporting Configuration Items (CIs). Because service maps can provide an instant bird’s eye view of critical dependencies and relationships, their utility lies…

Understanding the Configuration Management Database (CMDB) and its core functions is a critical aspect of service management. The CMDB forms the hub of numerous service management practices and provides a means of correlation needed to deliver business services successfully.   The…

Introduction  IT Asset Management (ITAM) and inventory management are both useful practices that can benefit any organization using IT. Both of these practices are concerned with the management of IT assets but focus on different things. Inventory management can exist…

IT Asset Management (ITAM) and configuration management are both useful practices that can benefit any organization using IT. Both of these practices are concerned with the management of IT assets, but focus on different things.Configuration management can exist without IT…

Some people think that an IT service desk is the same thing as an IT help desk. It isn't, as I'm going to explain. Sure, there are some similarities, but there are also many differences. Let's start by exploring what…