White Papers

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Virima Use Cases

A high-level discussion of five key areas in which Virima is leveraged to transform IT operations, improve customer support, and keep up with rapidly changing business demands.

How Discovery and Visualization Create Value for IT Cover

How Discovery and Service Mapping Create Value for IT

Discovery is important for the value it creates for IT – Service Mapping is the key to unlocking that value

Healthcare Case Study

Healthcare Case Study

How a large healthcare system deploys Virima® to Facilitate IT Discovery and Dependency Mapping

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Data Center Discovery Best Practices

If you were to ask CIOs and IT executives “What are your top data center challenges?”, responding quickly and efficiently to shifting business priorities and elevating IT’s value to the enterprise would undoubtedly be at the top of many lists.

IT Security

Make the IT Asset Security Circle Unbreakable

Security vulnerabilities can lead to downtime that cost businesses billions of dollars each year, damaging reputations and wreaking havoc with productivity. As IT security professionals face constantly changing threats in their efforts to protect the organization’s systems, data, and assets, one truism must be kept in mind: Trust, but verify.



6 steps to CMDB success

A complete and accurate CMDB can deliver immeasurable value to IT and non-IT functions yet too many organizations struggle to reach a CMDB’s full potential. Virima’s CMDB and ITSM experts Bill Talbot and Will Johnson discusses the 6 things (plus a few more) every organization should be doing right now to ensure CMDB success.

The Problems with Your IT Problem Management – And How to Solve Them Cover

The Problems with Your IT Problem Management – And How to Solve Them

There are tasks being performed and called “IT problem management” at every type and size of business. But most of those fall short of the goals of true, proactive problem management – to resolve incidents, identify and address their root causes, and reduce occurrence and recurrence of incidents and problems.

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Improve Incident Management: Be Ready for the 3 am Call

Continual Service Improvements and minimizing the impact of Major Incident Management are critical to keeping your business running smoothly and out of the nightly news headlines.

The Business Value of Intelligent IT Automation

Automation brings several obvious benefits to any IT estate. These include more consistent performance of critical and mundane tasks and compliance with business processes. But when intelligently applied, IT automation can deliver significant additional benefits and business value.

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ITSM and SecOps: A Critical Intersection

IT service management (ITSM) is evolving rapidly as more and more enterprises pursue digital transformation. At the same time, cyber security threats are growing in number, sophistication, and impact on the operations, revenues, and reputations of victimized companies. Meanwhile, at too many companies, service and security management are still operating in separate silos, with cooperation happening only after a threat becomes a successful breach.

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