When Patients’ Lives Are on the Line, a Guess Isn’t Good Enough

An IT system outage in most companies is frustrating and it may be disruptive. At healthcare companies, however, where the lives and well-being of patients are on the line with every procedure and every action your staff takes, system outages can become life or death situations very quickly. For the IT staff that support healthcare [...]

Communicating the Impacts of Major Incidents to Stakeholders

Major incidents are a normal part of business, particularly for companies with a large dependency on technology and data. When major incidents happen, business processes, the ability to deliver products and services to customers and/or the ability to ensure the security and integrity of company data are often compromised. The effects of major incidents may [...]