Do Your Change Management Tools Alert You to Unplanned Changes?

Change management is great – funneling changes through a common set of processes to ensure the proper reviews occur and your CMDB is updated; however, how do you know what your change management process is missing? It’s the proverbial question: How do you know what you don’t know? The answer: Seek another point of view. [...]

A Picture Is Worth 1,000 Words – It’s Worth Even More If It’s a Picture of Your CMDB Data

The configuration data in your CMDB is some of the most complex your company has. With list after list of records and complex webs of dependencies, even technology experts have difficulty comprehending its complete scope and many nuances. Adding to the difficulty is the data is continuously changing, as your IT environment evolves and its [...]