Blogs
What is Certificate Management?
A digital certificate (which goes by many names such as SSL Certificate, Public Key Certificate, Identity Certificate) is used to provide a valid form of
What is Vulnerability Management?
In any kind of system, a vulnerability points to a “state of being exposed to the possibility of attack or harm.” In the age of
ITOM in 2021: What Does the Future Hold?
IT Operations Management (ITOM) refers to the administration of technology and application requirements within an IT organization. Under the ITIL framework, ITOM’s objective is to
Introducing ViVID Service Maps
CMDB service maps are visual depictions of hierarchical relationships among business services (sometimes also major applications) and their supporting Configuration Items (CIs). Because service maps
What is a CMDB and Why Is It Important?
Understanding the Configuration Management Database (CMDB) and its core functions is a critical aspect of service management. The CMDB forms the hub of numerous service
What Are The Differences Between IT Asset Management and Inventory Management?
Introduction IT Asset Management (ITAM) and inventory management are both useful practices that can benefit any organization using IT. Both of these practices are concerned
What Are the Differences Between Configuration Management and IT Asset Management
IT Asset Management (ITAM) and configuration management are both useful practices that can benefit any organization using IT. Both of these practices are concerned with
Service Desk versus Help Desk: What’s the Difference?
Some people think that an IT service desk is the same thing as an IT help desk. It isn’t, as I’m going to explain. Sure,
5 Key Business Benefits of IT Service Mapping
To understand the business value of service mapping, it’s important to shift to a service delivery mindset, rather than thinking about delivering infrastructure, equipment, software,
Why Is a Business Service Map Critical for IT Management?
Business service mapping – the area of configuration management that perplexes so many IT professionals, yet that which provides the highest value in Configuration Management
What is ITSM in 2020?
The world of ITSM has changed as technology has shifted from providing tools for administrative support to being fully embedded in the delivery of the
The Role of Your CMDB in Effective IT Management
The Configuration Management Database (CMDB) provides a single database that contains information about the enterprise’s assets, both logical and physical. In modern service management platforms,
A CMDB Without Discovery Is Just a Database
The importance of discovery comes from what it provides to the users of the Configuration Management Database (CMDB): trustworthy data and greater speed to value.
What is IT Asset Discovery?
There is an old saying that you can’t manage something unless you can measure it. IT Asset Discovery can provide you with accurate and up-to-date
What is ServiceNow CMDB Best Practice?
The most significant ServiceNow CMDB best practice is having a system with data you can trust. ServiceNow will tell you that, your stakeholders will tell
Successful CMDB Implementation in Six Steps
The value of a Configuration Management Database (CMDB) is undisputed when carefully implemented with a clear plan in place about how the CMDB database will
The Importance of IT Foundations for a Growing Business
The past decade has introduced a tremendous change in the IT industry. If you were to compare your IT ecosystem today with how it was
Is 2020 the Year of the Configuration Management Database (CMDB)?
The time for Configuration Management Database (CMDB) has come! A new decade is upon us, and if you are like most people in the IT
Global Entertainment Giant Selects Virima Over ServiceNow
While we are not able to share the client’s name, we can tell you it has the leading portfolio of global, multi-platform entertainment brands. Through
ServiceNow Discovery – Is It Right for You?
ServiceNow Discovery may not be giving you everything you need. Keep reading to discover why. Automated IT Discovery is a must-have to quickly find and
ServiceNow Competitors – Are There Any?
With 200+ viable choices in the market, of course, there are options for IT departments looking to deploy or replace their current IT Service Management
Asset Management vs. Configuration Management: The Difference
Asset Management vs. Configuration Management: Is it really one versus the other? Masters of asset management and configuration management appear to travel in different circles,
ITIL4 and IT Operations Management
ITIL4 offers a shift from previous editions of the best-practice framework of individual services and processes to a more holistic approach, based on the delivery
How ITOM is Relevant in a DevOps World
IT Operations Management (ITOM), which is operational practices based on event management, performance monitoring, and CMDB use, becomes increasingly useful in a DevOps world as
Virima’s Guide to Incorporating Agile Framework with ITIL 4
ITIL4® embraces Agile more than any of the previous versions of ITIL, making it easier to implement and less of an organizational impact when implemented.
Our Take on Making Modifications to the ITIL® v4
Problem management and incident management need to be treated differently. Here’s why Although ITIL4® is very complete in its approach to service management and value,
The Challenges of Implementing ITIL Problem Management
Many problem management initiatives begin because an organization is so busy fighting fires that it never seems able to address emergencies in a timely manner.
What is a Configuration Item?
A configuration item (CI) is a basic building block for your Configuration Management Database (CMDB). And your CMDB is a critical element of your IT
What Does the IT Term “CMDB” Stand For?
The “CMDB” acronym stands for the words – Configuration Management Database. Your CMDB database is a critical element of an IT estate and the IT
Optimize Your IT Business With Intelligent Automation
Earlier this year Virima sponsored a webinar on the ‘Business Value of Intelligent IT Automation’ This post summarizes some of the key points covered during
Proactive IT Problem Management
A previous post discussed “The problems with your problem management” and some of the obstacles standing between your organization and true, proactive problem management. This
A Guide to ITIL Incident and Problem Management
There are tasks being done that pertain to problem management at every type and size of business. But it turns out many if not most
Your CMDB: Your ITSM-ITOM Connection
A previous post, “ITSM and ITOM: How They Align, How They Differ, and Why They Matter,” defined IT Service Management (ITSM) and IT Operations Management
You’ve Decided You Need an ITAM Tool. Now What? (part 2 of 2)
The first part of this post focused on some key features your chosen IT Asset Management (ITAM) tool should have. It also discussed why every
You’ve Decided You Need an ITAM Tool. Now What? (part 1 of 2)
IT Asset Management (ITAM) is critical to effective delivery and management of the IT-powered services that drive your business. But despite what some vendors and
ITSM and ITOM: How They Align, How They Differ, and Why They Matter
Two of the topics most frequently discussed among IT folks are IT Service Management (ITSM), and IT Operations Management (ITOM). ITSM and ITOM are inextricably
Differences Between Patch Management and IT Asset Management
In this era of heightened focus on cyber security, patch management is an increasingly popular and urgent subject of discussion among IT leaders and their
Process Excellence: A Prerequisite for ITSM Success
Everybody in IT talks about processes. But how well do yours work, how do you know, and how do you make and keep them the
How to Prepare for IT Audits With Effective Inventory Management
IT audits. Whether requested or required to clarify software licenses, update, and reconcile asset inventories, assess cyber security, or comply with regulatory requirements, IT audits are
Multi-cloud Deployments: How to Pierce the Fog
Multiple Clouds, Multiple Challenges What is even more challenging than deploying an application on a cloud computing platform? Deploying multiple applications on multiple cloud platforms.
Is Your CMDB a Catalyst for IT Evolution?
As your business grows and evolves, so must its IT estate. And no part of your IT estate is more critical to that evolution than
Medical Device Management: Challenges and Opportunities
Connected medical devices represent one of the largest and fastest-growing segments of the Internet of Things (IoT). Connected devices from heart monitors to fitness trackers
IT Service Management Drives Successful Digital Transformation
The growth and pervasiveness of connected digital technologies has transformed how almost everything gets manufactured, delivered, bought, and sold around the world. This unrelenting transformative
Service Intelligence Starts With Your CMDB
Pink Elephant is a global provider of conference, consulting, and training focused on ITIL and CMDB. Jan-Willem Middelburg is the regional director for the Asian
GDPR & ITSM: Is your IT service management system ready?
The General Data Protection Regulation (GDPR) went into effect in May 2018. This comprehensive new set of rules is intended to protect the private information
How IoT Will Impact IT Service Management (ITSM)?
More Devices, More Connections, More User Demands, More Complexity The mobile, social web has grown to include millions of users, devices, and connections around the
Cybersecurity is Crucial to Your Business. Are You Secure Enough?
CompTIA, a leading IT industry membership association, has published its IT Industry Outlook 2018 report. That study cites IDC research that projects, “global information technology
5 Early Resolutions for Better IT Management in 2019 (Part 2)
Because it’s never too soon to think about improving IT – Part 2 of 2 It’s December, which means you and your team are probably
5 Early Resolutions for Better IT Management in 2019 (Part 1)
Because it’s never too soon to think about improving IT It’s December, which means you and your team are probably already starting to worry about
Integrating SecOps With Your ITSM: How to Get Started (Part 2)
IT Service Management (ITSM) and Security Operations (SecOps) are equally critical to survival and success at many businesses. The need to bring them closer together
Integrating SecOps With Your ITSM: How to Get Started (Part 1)
IT Service Management (ITSM) and Security Operations (SecOps) are equally critical to survival and success for many businesses. The need to bring them closer together
An Introduction to Enterprise Service Management
When enterprise service management is the subject, the discussion almost always veers quickly toward technology and vendors. But success here requires more than just the
What is IT Management and How Can It Help Your Business?
The quality of IT management at your business contributes directly to how successful your business is. And given current trends in business and IT, that
How Can IT Management Help Enhance Your Business?
Halloween may have passed but there’s still plenty to be afraid of when it comes to IT management. It also means that we are almost at
IT Management: Improving User Satisfaction With Marketing & Sales
Your Users Are Also Your Clients You may not think marketing and sales are parts of IT management very often, or at all, but as
Child Identity Theft: Old Crimes, New Victims
The school year has now started in much of the world. Christmas and other end-of-year holidays are approaching. This time of year shadows a particularly insidious
Intelligent Automation: The Solution to Your IT Skills Shortage
Intelligent Automation to Enhance Your IT Team The IT skills shortage of today reminds me of a story from the 18th century. As the story
Trust and Verify: IT Management Needs the Best Data
Can You Trust Your CMDB? There is a powerfully true aphorism about computing that’s been around for decades: “garbage in, garbage out.” And it has
A Brief Beginner’s Guide to IT Management
Modern-day entrepreneurs and IT management frequently repeat an admonition popular in and beyond Silicon Valley: “fail fast.” The thinking behind the words? Build it, ship
IT Security: Protecting Your Organization From Cyber Attacks
Cyber threats are in the news nearly constantly, and are (or should be) top of mind for executives at every size and type of company.
Is Your IT Ready for the Internet of Things?
The Internet of Things (IoT) is exploding, with experts predicting there will soon be billions of connected, “smart” devices ranging from fitness monitors to door
Cover Your Assets: The Path Toward Digital Transformation
Your company either is or soon will be considering or pursuing some initiative related to digital transformation. Those efforts promise great rewards, but also come
Are Critical Business Systems Running Under People’s Desks?
During the late 90s and early 2000s, it wasn’t uncommon for IT staff to have essential business systems running on servers sitting in their cubicles
The Impact of GDPR on IT Asset Management
In case you missed it, the General Data Protection Regulation (GDPR), went into effect on May 25, 2018. You should care about it and address
How IT Can Be Used to Support Healthcare and Medical Devices
An IT system outage in most companies is frustrating and it may be disruptive. At healthcare companies, however, where the lives and well-being of patients
Managing Active Instances in Your IT Environment
One of the most common questions System Administrators face is determining how many instances a certain component is present in the IT Environment. The follow-up
3 Ways to Drive Better Decisions with ITAM Solutions
Companies expect their IT departments to provide a set of systems and services to enable business agility, ensure robust user experiences, and manage technology assets
Digital Transformation Requires a Better Understanding of Your IT Environment
Digital Transformation of business has been one of the most common trends in the IT industry during the past few years as companies consider new
Systems Administrator Day
July 27th is the 19th annual International Systems Administrator Appreciation Day (SysAdmin Day). Your system administrators and your entire IT department are the team of
Mapping Service and Infrastructure Dependencies in Your IT Environment
Without a doubt, IT environments are complex. With cloud services, 3rd party components, and employees bringing their own devices (BYOD) to work, it can sometimes
Discovering IT Assets After Mergers and Acquisitions
Mergers and Acquisitions (M&A) are a common part of the business environment and can be an effective means of growing your company’s products, services, customer
Technology Assets Underutilized in Your IT Environment
IT organizations spend plenty of money each year deploying and maintaining technology assets – from the centralized servers and network devices to the desktop and
IT Asset Management: Monitor and Manage Your IT Environment
When many people think of IT Asset Management (ITAM), the first thing that comes to mind is often long lists of assets and the time-consuming
How Relationship Mapping Drives IT Asset Management Insights
Modern companies depend on technology to enable them to compete and to function. Managing complex IT environments in a cost-effective manner to ensure business users
IT Asset Inventory Management — Know the Data You Have
IT Asset Management Risks Don’t be surprised the next time you look for IT asset inventory data. Whether you are trying to resolve a major
Your Guide to Effective Risk Management for ITAM Security
Loss of company assets and employee devices can be frustrating, but when missing or stolen devices appear on your company network, the situation can become
Managing Risk – Default Passwords
It’s common knowledge default passwords are a security risk – especially when the same password is built into hardware from a vendor. Most companies are
Five Ways to Effectively Improve Incident Management
Incident Management is crucial while dealing with major incidents. They are the crises that have widespread impacts on your employees, disrupt your operations, and impact
A Guide to IT Configuration Data Management
IT Service Management (ITSM) and Configuration Management Databases (CMDB) have been around for a long time and most companies have been loading them with configuration
What Is Security Patch Management and Why Is It Important?
Every day, the information-security community is identifying new threats, new software bugs, and other security vulnerabilities that are constantly putting your company at risk from
Incident Management: Communication Best Practices
Major incidents are a normal part of business, particularly for companies with a large dependency on technology and data. When major incidents happen, business processes,
A Complete Picture of Managing Hybrid IT Environments
There are very few companies today with an exclusively on-premise or purely cloud IT environment. With the proliferation of SaaS and PaaS offerings providing the
Explaining Your Assets and Services to Your Next CIO
The average tenure of a CIO is 18 months – the highest turnover rate of C-suite executives. One of the first tasks of a new
IT Discovery: A Comprehensive Overview of Your IT Ecosystem
Do you know about all the components in your IT ecosystem? Do you know how they connect and interact with each other? Do you understand
Using Data Visualization to Assess the Impact of an Incident, So You Can Resolve Incidents Quickly
IT Asset Management Tools are a must! Incidents in your IT environment happen every day. Some are minor issues impacting a single user or a
Avoiding Stragglers During Your Next Data Center Migration
The time will come when every company must upgrade its data center infrastructure. Sometimes, it isn’t as simple as upgrading a few outdated devices –
What are the Weak Links in Your IT Services?
IT services consist of many components — some you own and others you obtain from 3rd parties. Like a chain that is only as strong
Do Your Change Management Tools Alert You to Unplanned Changes?
Change Management is great – funneling changes through a common set of processes to ensure the proper reviews occur and your CMDB is updated; however,
Top 4 Benefits of Having a Truly Visual CMDB
The configuration data in your Configuration Management Database (CMDB) is some of the most complex data your company generates. With list after list of records
Virima Adds New Managed SaaS Services
SaaS IT Asset Management is new and crushes through obstructions to usage & reception, guaranteeing that your objectives are accomplished Getting new software tools up
Business Services Discovery and Mapping
DevOps Groups Get Incredible Insight Into the Web and Application Environment We’re announcing today the immediate availability of Services Topology View for our Virima ITAM/ITSM
Virima Adds New Features to ITAM Asset Discovery Tool
Virima Technologies, an innovator in Data Center Transformation (DCT) and IT Operations Management (ITOM), continues to help enterprises take the guesswork out of managing today’s
Getting the IT Discovery Job Done
Manual discovery of all IT assets is a time-consuming, cumbersome, error-prone job. And by the time it’s completed, assets may have been changed, added, or
Success Is In The Details – Part II
In my previous post I discussed what you need to know about servers, storage and networks when undertaking a discovery project. Today, I’ll discuss a
Success is in the Details
Last week I discussed why discovery is important and a few crucial questions to ask before starting the process. Today’s post is about the details
IT Asset Discovery: Analyze Your Critical IT Assets
The IT asset discovery phase is the critical first stage of a data center transformation project. In a complex environment, this phase can last months,
A Guide to Change Management for Modern IT Organizations
Change Management is a factor that weighs heavily on most IT organizations. Especially when they are contemplating making a significant investment in transforming their IT
How Good is Your Change Management Process?
When it comes to change management processes, just pretty good can get you in big trouble. Sure you have an established process but can you
Virima™ Earns “Vendor to Watch” for IT Asset Inventory & Service Management
“Virima’s objective—to make the ‘whole greater than the sum of its parts’—is well reflected in Virima’s compelling design, functionality, and careful attention to administrative requirements,” said
When Improvements are not enough
The 80% of IT Infrastructure & Operations Directors I know can’t fix things in their environment unless there is a compelling business reason. You “gotta”
How to Live Without IT Stress
It’s Monday morning and you are driving into work. It is probably early enough to beat traffic, a big coffee sits in the cup holder,
How IT Adoption Trumps Functionality Every Time
S = Success Goals O = On-boarding Process A = User Adoption R = Requirements Roadmap The biggest challenge for organizations migrating from ad hoc
ServiceNow Discovery – Is It Right for You?
ServiceNow Discovery may not be giving you everything you need. Keep reading to discover why. Automated IT Discovery is a must-have to quickly find and
Cover Your Assets: The Path Toward Digital Transformation
Your company either is or soon will be considering or pursuing some initiative related to digital transformation. Those efforts promise great rewards, but also come
Are Critical Business Systems Running Under People’s Desks?
During the late 90s and early 2000s, it wasn’t uncommon for IT staff to have essential business systems running on servers sitting in their cubicles
How IT Can Be Used to Support Healthcare and Medical Devices
An IT system outage in most companies is frustrating and it may be disruptive. At healthcare companies, however, where the lives and well-being of patients
Managing Active Instances in Your IT Environment
One of the most common questions System Administrators face is determining how many instances a certain component is present in the IT Environment. The follow-up
3 Ways to Drive Better Decisions with ITAM Solutions
Companies expect their IT departments to provide a set of systems and services to enable business agility, ensure robust user experiences, and manage technology assets
Digital Transformation Requires a Better Understanding of Your IT Environment
Digital Transformation of business has been one of the most common trends in the IT industry during the past few years as companies consider new
Mapping Service and Infrastructure Dependencies in Your IT Environment
Without a doubt, IT environments are complex. With cloud services, 3rd party components, and employees bringing their own devices (BYOD) to work, it can sometimes
Discovering IT Assets After Mergers and Acquisitions
Mergers and Acquisitions (M&A) are a common part of the business environment and can be an effective means of growing your company’s products, services, customer
Technology Assets Underutilized in Your IT Environment
IT organizations spend plenty of money each year deploying and maintaining technology assets – from the centralized servers and network devices to the desktop and
IT Asset Inventory Management — Know the Data You Have
IT Asset Management Risks Don’t be surprised the next time you look for IT asset inventory data. Whether you are trying to resolve a major
Your Guide to Effective Risk Management for ITAM Security
Loss of company assets and employee devices can be frustrating, but when missing or stolen devices appear on your company network, the situation can become
Managing Risk – Default Passwords
It’s common knowledge default passwords are a security risk – especially when the same password is built into hardware from a vendor. Most companies are
A Guide to IT Configuration Data Management
IT Service Management (ITSM) and Configuration Management Databases (CMDB) have been around for a long time and most companies have been loading them with configuration
What Is Security Patch Management and Why Is It Important?
Every day, the information-security community is identifying new threats, new software bugs, and other security vulnerabilities that are constantly putting your company at risk from
IT Discovery: A Comprehensive Overview of Your IT Ecosystem
Do you know about all the components in your IT ecosystem? Do you know how they connect and interact with each other? Do you understand
Do Your Change Management Tools Alert You to Unplanned Changes?
Change Management is great – funneling changes through a common set of processes to ensure the proper reviews occur and your CMDB is updated; however,
What Are the Differences Between Configuration Management and IT Asset Management
IT Asset Management (ITAM) and configuration management are both useful practices that can benefit any organization using IT. Both of these practices are concerned with
The Role of Your CMDB in Effective IT Management
The Configuration Management Database (CMDB) provides a single database that contains information about the enterprise’s assets, both logical and physical. In modern service management platforms,
A CMDB Without Discovery Is Just a Database
The importance of discovery comes from what it provides to the users of the Configuration Management Database (CMDB): trustworthy data and greater speed to value.
What is IT Asset Discovery?
There is an old saying that you can’t manage something unless you can measure it. IT Asset Discovery can provide you with accurate and up-to-date
What is ServiceNow CMDB Best Practice?
The most significant ServiceNow CMDB best practice is having a system with data you can trust. ServiceNow will tell you that, your stakeholders will tell
Successful CMDB Implementation in Six Steps
The value of a Configuration Management Database (CMDB) is undisputed when carefully implemented with a clear plan in place about how the CMDB database will
The Importance of IT Foundations for a Growing Business
The past decade has introduced a tremendous change in the IT industry. If you were to compare your IT ecosystem today with how it was
Is 2020 the Year of the Configuration Management Database (CMDB)?
The time for Configuration Management Database (CMDB) has come! A new decade is upon us, and if you are like most people in the IT
Global Entertainment Giant Selects Virima Over ServiceNow
While we are not able to share the client’s name, we can tell you it has the leading portfolio of global, multi-platform entertainment brands. Through
ServiceNow Discovery – Is It Right for You?
ServiceNow Discovery may not be giving you everything you need. Keep reading to discover why. Automated IT Discovery is a must-have to quickly find and
ServiceNow Competitors – Are There Any?
With 200+ viable choices in the market, of course, there are options for IT departments looking to deploy or replace their current IT Service Management
ITIL4 and IT Operations Management
ITIL4 offers a shift from previous editions of the best-practice framework of individual services and processes to a more holistic approach, based on the delivery
How ITOM is Relevant in a DevOps World
IT Operations Management (ITOM), which is operational practices based on event management, performance monitoring, and CMDB use, becomes increasingly useful in a DevOps world as
Virima’s Guide to Incorporating Agile Framework with ITIL 4
ITIL4® embraces Agile more than any of the previous versions of ITIL, making it easier to implement and less of an organizational impact when implemented.
Our Take on Making Modifications to the ITIL® v4
Problem management and incident management need to be treated differently. Here’s why Although ITIL4® is very complete in its approach to service management and value,
What is a Configuration Item?
A configuration item (CI) is a basic building block for your Configuration Management Database (CMDB). And your CMDB is a critical element of your IT
What Does the IT Term “CMDB” Stand For?
The “CMDB” acronym stands for the words – Configuration Management Database. Your CMDB database is a critical element of an IT estate and the IT
Your CMDB: Your ITSM-ITOM Connection
A previous post, “ITSM and ITOM: How They Align, How They Differ, and Why They Matter,” defined IT Service Management (ITSM) and IT Operations Management
Is Your CMDB a Catalyst for IT Evolution?
As your business grows and evolves, so must its IT estate. And no part of your IT estate is more critical to that evolution than
What Are the Differences Between Configuration Management and IT Asset Management
IT Asset Management (ITAM) and configuration management are both useful practices that can benefit any organization using IT. Both of these practices are concerned with
What is IT Asset Discovery?
There is an old saying that you can’t manage something unless you can measure it. IT Asset Discovery can provide you with accurate and up-to-date
ServiceNow Competitors – Are There Any?
With 200+ viable choices in the market, of course, there are options for IT departments looking to deploy or replace their current IT Service Management
Asset Management vs. Configuration Management: The Difference
Asset Management vs. Configuration Management: Is it really one versus the other? Masters of asset management and configuration management appear to travel in different circles,
Our Take on Making Modifications to the ITIL® v4
Problem management and incident management need to be treated differently. Here’s why Although ITIL4® is very complete in its approach to service management and value,
You’ve Decided You Need an ITAM Tool. Now What? (part 2 of 2)
The first part of this post focused on some key features your chosen IT Asset Management (ITAM) tool should have. It also discussed why every
You’ve Decided You Need an ITAM Tool. Now What? (part 1 of 2)
IT Asset Management (ITAM) is critical to effective delivery and management of the IT-powered services that drive your business. But despite what some vendors and
Differences Between Patch Management and IT Asset Management
In this era of heightened focus on cyber security, patch management is an increasingly popular and urgent subject of discussion among IT leaders and their
How to Prepare for IT Audits With Effective Inventory Management
IT audits. Whether requested or required to clarify software licenses, update, and reconcile asset inventories, assess cyber security, or comply with regulatory requirements, IT audits are
What is ITSM in 2020?
The world of ITSM has changed as technology has shifted from providing tools for administrative support to being fully embedded in the delivery of the
A CMDB Without Discovery Is Just a Database
The importance of discovery comes from what it provides to the users of the Configuration Management Database (CMDB): trustworthy data and greater speed to value.
What is IT Asset Discovery?
There is an old saying that you can’t manage something unless you can measure it. IT Asset Discovery can provide you with accurate and up-to-date
The Importance of IT Foundations for a Growing Business
The past decade has introduced a tremendous change in the IT industry. If you were to compare your IT ecosystem today with how it was
Global Entertainment Giant Selects Virima Over ServiceNow
While we are not able to share the client’s name, we can tell you it has the leading portfolio of global, multi-platform entertainment brands. Through
ServiceNow Competitors – Are There Any?
With 200+ viable choices in the market, of course, there are options for IT departments looking to deploy or replace their current IT Service Management
Asset Management vs. Configuration Management: The Difference
Asset Management vs. Configuration Management: Is it really one versus the other? Masters of asset management and configuration management appear to travel in different circles,
Virima’s Guide to Incorporating Agile Framework with ITIL 4
ITIL4® embraces Agile more than any of the previous versions of ITIL, making it easier to implement and less of an organizational impact when implemented.
Your CMDB: Your ITSM-ITOM Connection
A previous post, “ITSM and ITOM: How They Align, How They Differ, and Why They Matter,” defined IT Service Management (ITSM) and IT Operations Management
ITSM and ITOM: How They Align, How They Differ, and Why They Matter
Two of the topics most frequently discussed among IT folks are IT Service Management (ITSM), and IT Operations Management (ITOM). ITSM and ITOM are inextricably
Process Excellence: A Prerequisite for ITSM Success
Everybody in IT talks about processes. But how well do yours work, how do you know, and how do you make and keep them the
IT Service Management Drives Successful Digital Transformation
The growth and pervasiveness of connected digital technologies has transformed how almost everything gets manufactured, delivered, bought, and sold around the world. This unrelenting transformative
GDPR & ITSM: Is your IT service management system ready?
The General Data Protection Regulation (GDPR) went into effect in May 2018. This comprehensive new set of rules is intended to protect the private information
How IoT Will Impact IT Service Management (ITSM)?
More Devices, More Connections, More User Demands, More Complexity The mobile, social web has grown to include millions of users, devices, and connections around the
Cybersecurity is Crucial to Your Business. Are You Secure Enough?
CompTIA, a leading IT industry membership association, has published its IT Industry Outlook 2018 report. That study cites IDC research that projects, “global information technology
Integrating SecOps With Your ITSM: How to Get Started (Part 2)
IT Service Management (ITSM) and Security Operations (SecOps) are equally critical to survival and success at many businesses. The need to bring them closer together
Integrating SecOps With Your ITSM: How to Get Started (Part 1)
IT Service Management (ITSM) and Security Operations (SecOps) are equally critical to survival and success for many businesses. The need to bring them closer together
What is IT Management and How Can It Help Your Business?
The quality of IT management at your business contributes directly to how successful your business is. And given current trends in business and IT, that
IT Management: Improving User Satisfaction With Marketing & Sales
Your Users Are Also Your Clients You may not think marketing and sales are parts of IT management very often, or at all, but as
A Brief Beginner’s Guide to IT Management
Modern-day entrepreneurs and IT management frequently repeat an admonition popular in and beyond Silicon Valley: “fail fast.” The thinking behind the words? Build it, ship
Cover Your Assets: The Path Toward Digital Transformation
Your company either is or soon will be considering or pursuing some initiative related to digital transformation. Those efforts promise great rewards, but also come
The Impact of GDPR on IT Asset Management
In case you missed it, the General Data Protection Regulation (GDPR), went into effect on May 25, 2018. You should care about it and address
3 Ways to Drive Better Decisions with ITAM Solutions
Companies expect their IT departments to provide a set of systems and services to enable business agility, ensure robust user experiences, and manage technology assets
Digital Transformation Requires a Better Understanding of Your IT Environment
Digital Transformation of business has been one of the most common trends in the IT industry during the past few years as companies consider new
Technology Assets Underutilized in Your IT Environment
IT organizations spend plenty of money each year deploying and maintaining technology assets – from the centralized servers and network devices to the desktop and
IT Asset Management: Monitor and Manage Your IT Environment
When many people think of IT Asset Management (ITAM), the first thing that comes to mind is often long lists of assets and the time-consuming
Five Ways to Effectively Improve Incident Management
Incident Management is crucial while dealing with major incidents. They are the crises that have widespread impacts on your employees, disrupt your operations, and impact
Incident Management: Communication Best Practices
Major incidents are a normal part of business, particularly for companies with a large dependency on technology and data. When major incidents happen, business processes,
Using Data Visualization to Assess the Impact of an Incident, So You Can Resolve Incidents Quickly
IT Asset Management Tools are a must! Incidents in your IT environment happen every day. Some are minor issues impacting a single user or a
What are the Weak Links in Your IT Services?
IT services consist of many components — some you own and others you obtain from 3rd parties. Like a chain that is only as strong
5 Key Business Benefits of IT Service Mapping
To understand the business value of service mapping, it’s important to shift to a service delivery mindset, rather than thinking about delivering infrastructure, equipment, software,
Why Is a Business Service Map Critical for IT Management?
Business service mapping – the area of configuration management that perplexes so many IT professionals, yet that which provides the highest value in Configuration Management
What Are the Differences Between Configuration Management and IT Asset Management
IT Asset Management (ITAM) and configuration management are both useful practices that can benefit any organization using IT. Both of these practices are concerned with
The Role of Your CMDB in Effective IT Management
The Configuration Management Database (CMDB) provides a single database that contains information about the enterprise’s assets, both logical and physical. In modern service management platforms,
A CMDB Without Discovery Is Just a Database
The importance of discovery comes from what it provides to the users of the Configuration Management Database (CMDB): trustworthy data and greater speed to value.
What is IT Asset Discovery?
There is an old saying that you can’t manage something unless you can measure it. IT Asset Discovery can provide you with accurate and up-to-date
What is ServiceNow CMDB Best Practice?
The most significant ServiceNow CMDB best practice is having a system with data you can trust. ServiceNow will tell you that, your stakeholders will tell
Successful CMDB Implementation in Six Steps
The value of a Configuration Management Database (CMDB) is undisputed when carefully implemented with a clear plan in place about how the CMDB database will
The Importance of IT Foundations for a Growing Business
The past decade has introduced a tremendous change in the IT industry. If you were to compare your IT ecosystem today with how it was
Is 2020 the Year of the Configuration Management Database (CMDB)?
The time for Configuration Management Database (CMDB) has come! A new decade is upon us, and if you are like most people in the IT
Global Entertainment Giant Selects Virima Over ServiceNow
While we are not able to share the client’s name, we can tell you it has the leading portfolio of global, multi-platform entertainment brands. Through
ServiceNow Discovery – Is It Right for You?
ServiceNow Discovery may not be giving you everything you need. Keep reading to discover why. Automated IT Discovery is a must-have to quickly find and
ServiceNow Competitors – Are There Any?
With 200+ viable choices in the market, of course, there are options for IT departments looking to deploy or replace their current IT Service Management
ITIL4 and IT Operations Management
ITIL4 offers a shift from previous editions of the best-practice framework of individual services and processes to a more holistic approach, based on the delivery
How ITOM is Relevant in a DevOps World
IT Operations Management (ITOM), which is operational practices based on event management, performance monitoring, and CMDB use, becomes increasingly useful in a DevOps world as
Virima’s Guide to Incorporating Agile Framework with ITIL 4
ITIL4® embraces Agile more than any of the previous versions of ITIL, making it easier to implement and less of an organizational impact when implemented.
Our Take on Making Modifications to the ITIL® v4
Problem management and incident management need to be treated differently. Here’s why Although ITIL4® is very complete in its approach to service management and value,
What is a Configuration Item?
A configuration item (CI) is a basic building block for your Configuration Management Database (CMDB). And your CMDB is a critical element of your IT
What Does the IT Term “CMDB” Stand For?
The “CMDB” acronym stands for the words – Configuration Management Database. Your CMDB database is a critical element of an IT estate and the IT
Your CMDB: Your ITSM-ITOM Connection
A previous post, “ITSM and ITOM: How They Align, How They Differ, and Why They Matter,” defined IT Service Management (ITSM) and IT Operations Management
Is Your CMDB a Catalyst for IT Evolution?
As your business grows and evolves, so must its IT estate. And no part of your IT estate is more critical to that evolution than
Cover Your Assets: The Path Toward Digital Transformation
Your company either is or soon will be considering or pursuing some initiative related to digital transformation. Those efforts promise great rewards, but also come
Are Critical Business Systems Running Under People’s Desks?
During the late 90s and early 2000s, it wasn’t uncommon for IT staff to have essential business systems running on servers sitting in their cubicles
How IT Can Be Used to Support Healthcare and Medical Devices
An IT system outage in most companies is frustrating and it may be disruptive. At healthcare companies, however, where the lives and well-being of patients
Managing Active Instances in Your IT Environment
One of the most common questions System Administrators face is determining how many instances a certain component is present in the IT Environment. The follow-up
3 Ways to Drive Better Decisions with ITAM Solutions
Companies expect their IT departments to provide a set of systems and services to enable business agility, ensure robust user experiences, and manage technology assets
Digital Transformation Requires a Better Understanding of Your IT Environment
Digital Transformation of business has been one of the most common trends in the IT industry during the past few years as companies consider new
Mapping Service and Infrastructure Dependencies in Your IT Environment
Without a doubt, IT environments are complex. With cloud services, 3rd party components, and employees bringing their own devices (BYOD) to work, it can sometimes
Discovering IT Assets After Mergers and Acquisitions
Mergers and Acquisitions (M&A) are a common part of the business environment and can be an effective means of growing your company’s products, services, customer
Technology Assets Underutilized in Your IT Environment
IT organizations spend plenty of money each year deploying and maintaining technology assets – from the centralized servers and network devices to the desktop and
IT Asset Inventory Management — Know the Data You Have
IT Asset Management Risks Don’t be surprised the next time you look for IT asset inventory data. Whether you are trying to resolve a major
Your Guide to Effective Risk Management for ITAM Security
Loss of company assets and employee devices can be frustrating, but when missing or stolen devices appear on your company network, the situation can become
Managing Risk – Default Passwords
It’s common knowledge default passwords are a security risk – especially when the same password is built into hardware from a vendor. Most companies are
A Guide to IT Configuration Data Management
IT Service Management (ITSM) and Configuration Management Databases (CMDB) have been around for a long time and most companies have been loading them with configuration
What Is Security Patch Management and Why Is It Important?
Every day, the information-security community is identifying new threats, new software bugs, and other security vulnerabilities that are constantly putting your company at risk from
IT Discovery: A Comprehensive Overview of Your IT Ecosystem
Do you know about all the components in your IT ecosystem? Do you know how they connect and interact with each other? Do you understand
Do Your Change Management Tools Alert You to Unplanned Changes?
Change Management is great – funneling changes through a common set of processes to ensure the proper reviews occur and your CMDB is updated; however,
What is Certificate Management?
A digital certificate (which goes by many names such as SSL Certificate, Public Key Certificate, Identity Certificate) is used to provide a valid form of
What is Vulnerability Management?
In any kind of system, a vulnerability points to a “state of being exposed to the possibility of attack or harm.” In the age of
ITOM in 2021: What Does the Future Hold?
IT Operations Management (ITOM) refers to the administration of technology and application requirements within an IT organization. Under the ITIL framework, ITOM’s objective is to
Introducing ViVID Service Maps
CMDB service maps are visual depictions of hierarchical relationships among business services (sometimes also major applications) and their supporting Configuration Items (CIs). Because service maps
What is a CMDB and Why Is It Important?
Understanding the Configuration Management Database (CMDB) and its core functions is a critical aspect of service management. The CMDB forms the hub of numerous service
What Are The Differences Between IT Asset Management and Inventory Management?
Introduction IT Asset Management (ITAM) and inventory management are both useful practices that can benefit any organization using IT. Both of these practices are concerned
What Are the Differences Between Configuration Management and IT Asset Management
IT Asset Management (ITAM) and configuration management are both useful practices that can benefit any organization using IT. Both of these practices are concerned with
Service Desk versus Help Desk: What’s the Difference?
Some people think that an IT service desk is the same thing as an IT help desk. It isn’t, as I’m going to explain. Sure,
5 Key Business Benefits of IT Service Mapping
To understand the business value of service mapping, it’s important to shift to a service delivery mindset, rather than thinking about delivering infrastructure, equipment, software,
Why Is a Business Service Map Critical for IT Management?
Business service mapping – the area of configuration management that perplexes so many IT professionals, yet that which provides the highest value in Configuration Management
What is ITSM in 2020?
The world of ITSM has changed as technology has shifted from providing tools for administrative support to being fully embedded in the delivery of the
The Role of Your CMDB in Effective IT Management
The Configuration Management Database (CMDB) provides a single database that contains information about the enterprise’s assets, both logical and physical. In modern service management platforms,
A CMDB Without Discovery Is Just a Database
The importance of discovery comes from what it provides to the users of the Configuration Management Database (CMDB): trustworthy data and greater speed to value.
What is IT Asset Discovery?
There is an old saying that you can’t manage something unless you can measure it. IT Asset Discovery can provide you with accurate and up-to-date
What is ServiceNow CMDB Best Practice?
The most significant ServiceNow CMDB best practice is having a system with data you can trust. ServiceNow will tell you that, your stakeholders will tell
Successful CMDB Implementation in Six Steps
The value of a Configuration Management Database (CMDB) is undisputed when carefully implemented with a clear plan in place about how the CMDB database will
The Importance of IT Foundations for a Growing Business
The past decade has introduced a tremendous change in the IT industry. If you were to compare your IT ecosystem today with how it was
Is 2020 the Year of the Configuration Management Database (CMDB)?
The time for Configuration Management Database (CMDB) has come! A new decade is upon us, and if you are like most people in the IT
Global Entertainment Giant Selects Virima Over ServiceNow
While we are not able to share the client’s name, we can tell you it has the leading portfolio of global, multi-platform entertainment brands. Through
ServiceNow Discovery – Is It Right for You?
ServiceNow Discovery may not be giving you everything you need. Keep reading to discover why. Automated IT Discovery is a must-have to quickly find and
ServiceNow Competitors – Are There Any?
With 200+ viable choices in the market, of course, there are options for IT departments looking to deploy or replace their current IT Service Management
Asset Management vs. Configuration Management: The Difference
Asset Management vs. Configuration Management: Is it really one versus the other? Masters of asset management and configuration management appear to travel in different circles,
ITIL4 and IT Operations Management
ITIL4 offers a shift from previous editions of the best-practice framework of individual services and processes to a more holistic approach, based on the delivery
How ITOM is Relevant in a DevOps World
IT Operations Management (ITOM), which is operational practices based on event management, performance monitoring, and CMDB use, becomes increasingly useful in a DevOps world as
Virima’s Guide to Incorporating Agile Framework with ITIL 4
ITIL4® embraces Agile more than any of the previous versions of ITIL, making it easier to implement and less of an organizational impact when implemented.
Our Take on Making Modifications to the ITIL® v4
Problem management and incident management need to be treated differently. Here’s why Although ITIL4® is very complete in its approach to service management and value,
The Challenges of Implementing ITIL Problem Management
Many problem management initiatives begin because an organization is so busy fighting fires that it never seems able to address emergencies in a timely manner.
What is a Configuration Item?
A configuration item (CI) is a basic building block for your Configuration Management Database (CMDB). And your CMDB is a critical element of your IT
What Does the IT Term “CMDB” Stand For?
The “CMDB” acronym stands for the words – Configuration Management Database. Your CMDB database is a critical element of an IT estate and the IT
Optimize Your IT Business With Intelligent Automation
Earlier this year Virima sponsored a webinar on the ‘Business Value of Intelligent IT Automation’ This post summarizes some of the key points covered during
Proactive IT Problem Management
A previous post discussed “The problems with your problem management” and some of the obstacles standing between your organization and true, proactive problem management. This
A Guide to ITIL Incident and Problem Management
There are tasks being done that pertain to problem management at every type and size of business. But it turns out many if not most
Your CMDB: Your ITSM-ITOM Connection
A previous post, “ITSM and ITOM: How They Align, How They Differ, and Why They Matter,” defined IT Service Management (ITSM) and IT Operations Management
You’ve Decided You Need an ITAM Tool. Now What? (part 2 of 2)
The first part of this post focused on some key features your chosen IT Asset Management (ITAM) tool should have. It also discussed why every
You’ve Decided You Need an ITAM Tool. Now What? (part 1 of 2)
IT Asset Management (ITAM) is critical to effective delivery and management of the IT-powered services that drive your business. But despite what some vendors and
ITSM and ITOM: How They Align, How They Differ, and Why They Matter
Two of the topics most frequently discussed among IT folks are IT Service Management (ITSM), and IT Operations Management (ITOM). ITSM and ITOM are inextricably
Differences Between Patch Management and IT Asset Management
In this era of heightened focus on cyber security, patch management is an increasingly popular and urgent subject of discussion among IT leaders and their
Process Excellence: A Prerequisite for ITSM Success
Everybody in IT talks about processes. But how well do yours work, how do you know, and how do you make and keep them the
How to Prepare for IT Audits With Effective Inventory Management
IT audits. Whether requested or required to clarify software licenses, update, and reconcile asset inventories, assess cyber security, or comply with regulatory requirements, IT audits are
Multi-cloud Deployments: How to Pierce the Fog
Multiple Clouds, Multiple Challenges What is even more challenging than deploying an application on a cloud computing platform? Deploying multiple applications on multiple cloud platforms.
Is Your CMDB a Catalyst for IT Evolution?
As your business grows and evolves, so must its IT estate. And no part of your IT estate is more critical to that evolution than
Medical Device Management: Challenges and Opportunities
Connected medical devices represent one of the largest and fastest-growing segments of the Internet of Things (IoT). Connected devices from heart monitors to fitness trackers
IT Service Management Drives Successful Digital Transformation
The growth and pervasiveness of connected digital technologies has transformed how almost everything gets manufactured, delivered, bought, and sold around the world. This unrelenting transformative
Service Intelligence Starts With Your CMDB
Pink Elephant is a global provider of conference, consulting, and training focused on ITIL and CMDB. Jan-Willem Middelburg is the regional director for the Asian
GDPR & ITSM: Is your IT service management system ready?
The General Data Protection Regulation (GDPR) went into effect in May 2018. This comprehensive new set of rules is intended to protect the private information
How IoT Will Impact IT Service Management (ITSM)?
More Devices, More Connections, More User Demands, More Complexity The mobile, social web has grown to include millions of users, devices, and connections around the
Cybersecurity is Crucial to Your Business. Are You Secure Enough?
CompTIA, a leading IT industry membership association, has published its IT Industry Outlook 2018 report. That study cites IDC research that projects, “global information technology
5 Early Resolutions for Better IT Management in 2019 (Part 2)
Because it’s never too soon to think about improving IT – Part 2 of 2 It’s December, which means you and your team are probably
5 Early Resolutions for Better IT Management in 2019 (Part 1)
Because it’s never too soon to think about improving IT It’s December, which means you and your team are probably already starting to worry about
Integrating SecOps With Your ITSM: How to Get Started (Part 2)
IT Service Management (ITSM) and Security Operations (SecOps) are equally critical to survival and success at many businesses. The need to bring them closer together
Integrating SecOps With Your ITSM: How to Get Started (Part 1)
IT Service Management (ITSM) and Security Operations (SecOps) are equally critical to survival and success for many businesses. The need to bring them closer together
An Introduction to Enterprise Service Management
When enterprise service management is the subject, the discussion almost always veers quickly toward technology and vendors. But success here requires more than just the
What is IT Management and How Can It Help Your Business?
The quality of IT management at your business contributes directly to how successful your business is. And given current trends in business and IT, that
How Can IT Management Help Enhance Your Business?
Halloween may have passed but there’s still plenty to be afraid of when it comes to IT management. It also means that we are almost at
IT Management: Improving User Satisfaction With Marketing & Sales
Your Users Are Also Your Clients You may not think marketing and sales are parts of IT management very often, or at all, but as
Child Identity Theft: Old Crimes, New Victims
The school year has now started in much of the world. Christmas and other end-of-year holidays are approaching. This time of year shadows a particularly insidious
Intelligent Automation: The Solution to Your IT Skills Shortage
Intelligent Automation to Enhance Your IT Team The IT skills shortage of today reminds me of a story from the 18th century. As the story
Trust and Verify: IT Management Needs the Best Data
Can You Trust Your CMDB? There is a powerfully true aphorism about computing that’s been around for decades: “garbage in, garbage out.” And it has
A Brief Beginner’s Guide to IT Management
Modern-day entrepreneurs and IT management frequently repeat an admonition popular in and beyond Silicon Valley: “fail fast.” The thinking behind the words? Build it, ship
IT Security: Protecting Your Organization From Cyber Attacks
Cyber threats are in the news nearly constantly, and are (or should be) top of mind for executives at every size and type of company.
Is Your IT Ready for the Internet of Things?
The Internet of Things (IoT) is exploding, with experts predicting there will soon be billions of connected, “smart” devices ranging from fitness monitors to door
Cover Your Assets: The Path Toward Digital Transformation
Your company either is or soon will be considering or pursuing some initiative related to digital transformation. Those efforts promise great rewards, but also come
Are Critical Business Systems Running Under People’s Desks?
During the late 90s and early 2000s, it wasn’t uncommon for IT staff to have essential business systems running on servers sitting in their cubicles
The Impact of GDPR on IT Asset Management
In case you missed it, the General Data Protection Regulation (GDPR), went into effect on May 25, 2018. You should care about it and address
How IT Can Be Used to Support Healthcare and Medical Devices
An IT system outage in most companies is frustrating and it may be disruptive. At healthcare companies, however, where the lives and well-being of patients
Managing Active Instances in Your IT Environment
One of the most common questions System Administrators face is determining how many instances a certain component is present in the IT Environment. The follow-up
3 Ways to Drive Better Decisions with ITAM Solutions
Companies expect their IT departments to provide a set of systems and services to enable business agility, ensure robust user experiences, and manage technology assets
Digital Transformation Requires a Better Understanding of Your IT Environment
Digital Transformation of business has been one of the most common trends in the IT industry during the past few years as companies consider new
Systems Administrator Day
July 27th is the 19th annual International Systems Administrator Appreciation Day (SysAdmin Day). Your system administrators and your entire IT department are the team of
Mapping Service and Infrastructure Dependencies in Your IT Environment
Without a doubt, IT environments are complex. With cloud services, 3rd party components, and employees bringing their own devices (BYOD) to work, it can sometimes
Discovering IT Assets After Mergers and Acquisitions
Mergers and Acquisitions (M&A) are a common part of the business environment and can be an effective means of growing your company’s products, services, customer
Technology Assets Underutilized in Your IT Environment
IT organizations spend plenty of money each year deploying and maintaining technology assets – from the centralized servers and network devices to the desktop and
IT Asset Management: Monitor and Manage Your IT Environment
When many people think of IT Asset Management (ITAM), the first thing that comes to mind is often long lists of assets and the time-consuming
How Relationship Mapping Drives IT Asset Management Insights
Modern companies depend on technology to enable them to compete and to function. Managing complex IT environments in a cost-effective manner to ensure business users
IT Asset Inventory Management — Know the Data You Have
IT Asset Management Risks Don’t be surprised the next time you look for IT asset inventory data. Whether you are trying to resolve a major
Your Guide to Effective Risk Management for ITAM Security
Loss of company assets and employee devices can be frustrating, but when missing or stolen devices appear on your company network, the situation can become
Managing Risk – Default Passwords
It’s common knowledge default passwords are a security risk – especially when the same password is built into hardware from a vendor. Most companies are
Five Ways to Effectively Improve Incident Management
Incident Management is crucial while dealing with major incidents. They are the crises that have widespread impacts on your employees, disrupt your operations, and impact
A Guide to IT Configuration Data Management
IT Service Management (ITSM) and Configuration Management Databases (CMDB) have been around for a long time and most companies have been loading them with configuration
What Is Security Patch Management and Why Is It Important?
Every day, the information-security community is identifying new threats, new software bugs, and other security vulnerabilities that are constantly putting your company at risk from
Incident Management: Communication Best Practices
Major incidents are a normal part of business, particularly for companies with a large dependency on technology and data. When major incidents happen, business processes,
A Complete Picture of Managing Hybrid IT Environments
There are very few companies today with an exclusively on-premise or purely cloud IT environment. With the proliferation of SaaS and PaaS offerings providing the
Explaining Your Assets and Services to Your Next CIO
The average tenure of a CIO is 18 months – the highest turnover rate of C-suite executives. One of the first tasks of a new
IT Discovery: A Comprehensive Overview of Your IT Ecosystem
Do you know about all the components in your IT ecosystem? Do you know how they connect and interact with each other? Do you understand
Using Data Visualization to Assess the Impact of an Incident, So You Can Resolve Incidents Quickly
IT Asset Management Tools are a must! Incidents in your IT environment happen every day. Some are minor issues impacting a single user or a
Avoiding Stragglers During Your Next Data Center Migration
The time will come when every company must upgrade its data center infrastructure. Sometimes, it isn’t as simple as upgrading a few outdated devices –
What are the Weak Links in Your IT Services?
IT services consist of many components — some you own and others you obtain from 3rd parties. Like a chain that is only as strong
Do Your Change Management Tools Alert You to Unplanned Changes?
Change Management is great – funneling changes through a common set of processes to ensure the proper reviews occur and your CMDB is updated; however,
Top 4 Benefits of Having a Truly Visual CMDB
The configuration data in your Configuration Management Database (CMDB) is some of the most complex data your company generates. With list after list of records
Virima Adds New Managed SaaS Services
SaaS IT Asset Management is new and crushes through obstructions to usage & reception, guaranteeing that your objectives are accomplished Getting new software tools up
Business Services Discovery and Mapping
DevOps Groups Get Incredible Insight Into the Web and Application Environment We’re announcing today the immediate availability of Services Topology View for our Virima ITAM/ITSM
Virima Adds New Features to ITAM Asset Discovery Tool
Virima Technologies, an innovator in Data Center Transformation (DCT) and IT Operations Management (ITOM), continues to help enterprises take the guesswork out of managing today’s
Getting the IT Discovery Job Done
Manual discovery of all IT assets is a time-consuming, cumbersome, error-prone job. And by the time it’s completed, assets may have been changed, added, or
Success Is In The Details – Part II
In my previous post I discussed what you need to know about servers, storage and networks when undertaking a discovery project. Today, I’ll discuss a
Success is in the Details
Last week I discussed why discovery is important and a few crucial questions to ask before starting the process. Today’s post is about the details
IT Asset Discovery: Analyze Your Critical IT Assets
The IT asset discovery phase is the critical first stage of a data center transformation project. In a complex environment, this phase can last months,
A Guide to Change Management for Modern IT Organizations
Change Management is a factor that weighs heavily on most IT organizations. Especially when they are contemplating making a significant investment in transforming their IT
How Good is Your Change Management Process?
When it comes to change management processes, just pretty good can get you in big trouble. Sure you have an established process but can you
Virima™ Earns “Vendor to Watch” for IT Asset Inventory & Service Management
“Virima’s objective—to make the ‘whole greater than the sum of its parts’—is well reflected in Virima’s compelling design, functionality, and careful attention to administrative requirements,” said
When Improvements are not enough
The 80% of IT Infrastructure & Operations Directors I know can’t fix things in their environment unless there is a compelling business reason. You “gotta”
How to Live Without IT Stress
It’s Monday morning and you are driving into work. It is probably early enough to beat traffic, a big coffee sits in the cup holder,
How IT Adoption Trumps Functionality Every Time
S = Success Goals O = On-boarding Process A = User Adoption R = Requirements Roadmap The biggest challenge for organizations migrating from ad hoc
ServiceNow Discovery – Is It Right for You?
ServiceNow Discovery may not be giving you everything you need. Keep reading to discover why. Automated IT Discovery is a must-have to quickly find and
Cover Your Assets: The Path Toward Digital Transformation
Your company either is or soon will be considering or pursuing some initiative related to digital transformation. Those efforts promise great rewards, but also come
Are Critical Business Systems Running Under People’s Desks?
During the late 90s and early 2000s, it wasn’t uncommon for IT staff to have essential business systems running on servers sitting in their cubicles
How IT Can Be Used to Support Healthcare and Medical Devices
An IT system outage in most companies is frustrating and it may be disruptive. At healthcare companies, however, where the lives and well-being of patients
Managing Active Instances in Your IT Environment
One of the most common questions System Administrators face is determining how many instances a certain component is present in the IT Environment. The follow-up
3 Ways to Drive Better Decisions with ITAM Solutions
Companies expect their IT departments to provide a set of systems and services to enable business agility, ensure robust user experiences, and manage technology assets
Digital Transformation Requires a Better Understanding of Your IT Environment
Digital Transformation of business has been one of the most common trends in the IT industry during the past few years as companies consider new
Mapping Service and Infrastructure Dependencies in Your IT Environment
Without a doubt, IT environments are complex. With cloud services, 3rd party components, and employees bringing their own devices (BYOD) to work, it can sometimes
Discovering IT Assets After Mergers and Acquisitions
Mergers and Acquisitions (M&A) are a common part of the business environment and can be an effective means of growing your company’s products, services, customer
Technology Assets Underutilized in Your IT Environment
IT organizations spend plenty of money each year deploying and maintaining technology assets – from the centralized servers and network devices to the desktop and
IT Asset Inventory Management — Know the Data You Have
IT Asset Management Risks Don’t be surprised the next time you look for IT asset inventory data. Whether you are trying to resolve a major
Your Guide to Effective Risk Management for ITAM Security
Loss of company assets and employee devices can be frustrating, but when missing or stolen devices appear on your company network, the situation can become
Managing Risk – Default Passwords
It’s common knowledge default passwords are a security risk – especially when the same password is built into hardware from a vendor. Most companies are
A Guide to IT Configuration Data Management
IT Service Management (ITSM) and Configuration Management Databases (CMDB) have been around for a long time and most companies have been loading them with configuration
What Is Security Patch Management and Why Is It Important?
Every day, the information-security community is identifying new threats, new software bugs, and other security vulnerabilities that are constantly putting your company at risk from
IT Discovery: A Comprehensive Overview of Your IT Ecosystem
Do you know about all the components in your IT ecosystem? Do you know how they connect and interact with each other? Do you understand
Do Your Change Management Tools Alert You to Unplanned Changes?
Change Management is great – funneling changes through a common set of processes to ensure the proper reviews occur and your CMDB is updated; however,
What Are the Differences Between Configuration Management and IT Asset Management
IT Asset Management (ITAM) and configuration management are both useful practices that can benefit any organization using IT. Both of these practices are concerned with
The Role of Your CMDB in Effective IT Management
The Configuration Management Database (CMDB) provides a single database that contains information about the enterprise’s assets, both logical and physical. In modern service management platforms,
A CMDB Without Discovery Is Just a Database
The importance of discovery comes from what it provides to the users of the Configuration Management Database (CMDB): trustworthy data and greater speed to value.
What is IT Asset Discovery?
There is an old saying that you can’t manage something unless you can measure it. IT Asset Discovery can provide you with accurate and up-to-date
What is ServiceNow CMDB Best Practice?
The most significant ServiceNow CMDB best practice is having a system with data you can trust. ServiceNow will tell you that, your stakeholders will tell
Successful CMDB Implementation in Six Steps
The value of a Configuration Management Database (CMDB) is undisputed when carefully implemented with a clear plan in place about how the CMDB database will
The Importance of IT Foundations for a Growing Business
The past decade has introduced a tremendous change in the IT industry. If you were to compare your IT ecosystem today with how it was
Is 2020 the Year of the Configuration Management Database (CMDB)?
The time for Configuration Management Database (CMDB) has come! A new decade is upon us, and if you are like most people in the IT
Global Entertainment Giant Selects Virima Over ServiceNow
While we are not able to share the client’s name, we can tell you it has the leading portfolio of global, multi-platform entertainment brands. Through
ServiceNow Discovery – Is It Right for You?
ServiceNow Discovery may not be giving you everything you need. Keep reading to discover why. Automated IT Discovery is a must-have to quickly find and
ServiceNow Competitors – Are There Any?
With 200+ viable choices in the market, of course, there are options for IT departments looking to deploy or replace their current IT Service Management
ITIL4 and IT Operations Management
ITIL4 offers a shift from previous editions of the best-practice framework of individual services and processes to a more holistic approach, based on the delivery
How ITOM is Relevant in a DevOps World
IT Operations Management (ITOM), which is operational practices based on event management, performance monitoring, and CMDB use, becomes increasingly useful in a DevOps world as
Virima’s Guide to Incorporating Agile Framework with ITIL 4
ITIL4® embraces Agile more than any of the previous versions of ITIL, making it easier to implement and less of an organizational impact when implemented.
Our Take on Making Modifications to the ITIL® v4
Problem management and incident management need to be treated differently. Here’s why Although ITIL4® is very complete in its approach to service management and value,
What is a Configuration Item?
A configuration item (CI) is a basic building block for your Configuration Management Database (CMDB). And your CMDB is a critical element of your IT
What Does the IT Term “CMDB” Stand For?
The “CMDB” acronym stands for the words – Configuration Management Database. Your CMDB database is a critical element of an IT estate and the IT
Your CMDB: Your ITSM-ITOM Connection
A previous post, “ITSM and ITOM: How They Align, How They Differ, and Why They Matter,” defined IT Service Management (ITSM) and IT Operations Management
Is Your CMDB a Catalyst for IT Evolution?
As your business grows and evolves, so must its IT estate. And no part of your IT estate is more critical to that evolution than
What Are the Differences Between Configuration Management and IT Asset Management
IT Asset Management (ITAM) and configuration management are both useful practices that can benefit any organization using IT. Both of these practices are concerned with
What is IT Asset Discovery?
There is an old saying that you can’t manage something unless you can measure it. IT Asset Discovery can provide you with accurate and up-to-date
ServiceNow Competitors – Are There Any?
With 200+ viable choices in the market, of course, there are options for IT departments looking to deploy or replace their current IT Service Management
Asset Management vs. Configuration Management: The Difference
Asset Management vs. Configuration Management: Is it really one versus the other? Masters of asset management and configuration management appear to travel in different circles,
Our Take on Making Modifications to the ITIL® v4
Problem management and incident management need to be treated differently. Here’s why Although ITIL4® is very complete in its approach to service management and value,
You’ve Decided You Need an ITAM Tool. Now What? (part 2 of 2)
The first part of this post focused on some key features your chosen IT Asset Management (ITAM) tool should have. It also discussed why every
You’ve Decided You Need an ITAM Tool. Now What? (part 1 of 2)
IT Asset Management (ITAM) is critical to effective delivery and management of the IT-powered services that drive your business. But despite what some vendors and
Differences Between Patch Management and IT Asset Management
In this era of heightened focus on cyber security, patch management is an increasingly popular and urgent subject of discussion among IT leaders and their
How to Prepare for IT Audits With Effective Inventory Management
IT audits. Whether requested or required to clarify software licenses, update, and reconcile asset inventories, assess cyber security, or comply with regulatory requirements, IT audits are
What is ITSM in 2020?
The world of ITSM has changed as technology has shifted from providing tools for administrative support to being fully embedded in the delivery of the
A CMDB Without Discovery Is Just a Database
The importance of discovery comes from what it provides to the users of the Configuration Management Database (CMDB): trustworthy data and greater speed to value.
What is IT Asset Discovery?
There is an old saying that you can’t manage something unless you can measure it. IT Asset Discovery can provide you with accurate and up-to-date
The Importance of IT Foundations for a Growing Business
The past decade has introduced a tremendous change in the IT industry. If you were to compare your IT ecosystem today with how it was
Global Entertainment Giant Selects Virima Over ServiceNow
While we are not able to share the client’s name, we can tell you it has the leading portfolio of global, multi-platform entertainment brands. Through
ServiceNow Competitors – Are There Any?
With 200+ viable choices in the market, of course, there are options for IT departments looking to deploy or replace their current IT Service Management
Asset Management vs. Configuration Management: The Difference
Asset Management vs. Configuration Management: Is it really one versus the other? Masters of asset management and configuration management appear to travel in different circles,
Virima’s Guide to Incorporating Agile Framework with ITIL 4
ITIL4® embraces Agile more than any of the previous versions of ITIL, making it easier to implement and less of an organizational impact when implemented.
Your CMDB: Your ITSM-ITOM Connection
A previous post, “ITSM and ITOM: How They Align, How They Differ, and Why They Matter,” defined IT Service Management (ITSM) and IT Operations Management
ITSM and ITOM: How They Align, How They Differ, and Why They Matter
Two of the topics most frequently discussed among IT folks are IT Service Management (ITSM), and IT Operations Management (ITOM). ITSM and ITOM are inextricably
Process Excellence: A Prerequisite for ITSM Success
Everybody in IT talks about processes. But how well do yours work, how do you know, and how do you make and keep them the
IT Service Management Drives Successful Digital Transformation
The growth and pervasiveness of connected digital technologies has transformed how almost everything gets manufactured, delivered, bought, and sold around the world. This unrelenting transformative
GDPR & ITSM: Is your IT service management system ready?
The General Data Protection Regulation (GDPR) went into effect in May 2018. This comprehensive new set of rules is intended to protect the private information
How IoT Will Impact IT Service Management (ITSM)?
More Devices, More Connections, More User Demands, More Complexity The mobile, social web has grown to include millions of users, devices, and connections around the
Cybersecurity is Crucial to Your Business. Are You Secure Enough?
CompTIA, a leading IT industry membership association, has published its IT Industry Outlook 2018 report. That study cites IDC research that projects, “global information technology
Integrating SecOps With Your ITSM: How to Get Started (Part 2)
IT Service Management (ITSM) and Security Operations (SecOps) are equally critical to survival and success at many businesses. The need to bring them closer together
Integrating SecOps With Your ITSM: How to Get Started (Part 1)
IT Service Management (ITSM) and Security Operations (SecOps) are equally critical to survival and success for many businesses. The need to bring them closer together
What is IT Management and How Can It Help Your Business?
The quality of IT management at your business contributes directly to how successful your business is. And given current trends in business and IT, that
IT Management: Improving User Satisfaction With Marketing & Sales
Your Users Are Also Your Clients You may not think marketing and sales are parts of IT management very often, or at all, but as
A Brief Beginner’s Guide to IT Management
Modern-day entrepreneurs and IT management frequently repeat an admonition popular in and beyond Silicon Valley: “fail fast.” The thinking behind the words? Build it, ship
Cover Your Assets: The Path Toward Digital Transformation
Your company either is or soon will be considering or pursuing some initiative related to digital transformation. Those efforts promise great rewards, but also come
The Impact of GDPR on IT Asset Management
In case you missed it, the General Data Protection Regulation (GDPR), went into effect on May 25, 2018. You should care about it and address
3 Ways to Drive Better Decisions with ITAM Solutions
Companies expect their IT departments to provide a set of systems and services to enable business agility, ensure robust user experiences, and manage technology assets
Digital Transformation Requires a Better Understanding of Your IT Environment
Digital Transformation of business has been one of the most common trends in the IT industry during the past few years as companies consider new