The most significant ServiceNow CMDB best practice is having a system with data you can trust. ServiceNow will tell you that, your stakeholders will tell you that, and IT service management (ITSM) professionals will tell you that.
Achieving high-quality configuration management database (CMDB) data isn’t easy, and many companies will end up re-implementing their CMDB multiple times to try and get it right.
Experience has shown that most CMDB implementation failures are caused by poor data quality, not poor system configuration. If you want a high-performing CMDB, best practices suggest that you should focus on the data gathered to populate the CMDB and then automate your IT discovery to ensure the CMBD is kept up to date.
The CMDB tool can maintain all other tools
How are you planning on improving the data you manage today? Throwing more people and more money at the problem isn’t the solution. Your CMDB is a database, a place to store information. Improving data quality and overall CMDB value is all about inputs and the outputs .
Are you still doing manual updates to your CMDB data 2-3 years after its implementation? If so, your ITSM team and your management are likely getting frustrated. Ask yourself these questions;
- How much money are you spending collecting and maintaining your configuration data?
- Are you getting the quality and accuracy you need for analytics and decision making?
Adopting an automated discovery process provides you the capabilities to capture robust details about components in your IT environment and populate your CMDB with data that you can trust.
Why can you trust it? – because you know exactly where the data came from, when it was collected, and how it got into your CMDB.
Virima Discovery is a better application IT discovery tool
Virima Discovery is cheaper than ServiceNow’s discovery capabilities, but that isn’t why people are using it. It isn’t about price; it’s about features. Virima IT discovery gives you;
- Discovery of more devices.
- The ability to collect more information about those devices.
- Better integration with ServiceNow ITSM and CMDB than the ServiceNow discovery tool. Implementing and operating ServiceNow is a costly endeavor for your company, and maximizing the value from that investment is critical.
- The cost of poor data quality – both in productivity and lost business opportunity is high.
- Enhancing your CMDB data quality through automating discovery is the best way to give your ServiceNow implementation a boost in value.
Service mapping is the key to better decisions
Once you have data in your CMDB, you need tools for mapping and visualizing service dependencies to make your data informative and actionable. Data at rest in a database is interesting, but the real value comes from putting that data to use.
ServiceNow offers a service mapping capability, but Virima offers much better visualization tools to expose your CMDB data to ITSM users.
Change managers need to understand if a change request will impact systems. Incident managers need to see what services are affected by an outage. Problem managers need to trace the root cause back to individual configuration items.
Virima Service Mapping is designed to give your staff the information they need to solve their most important and time-sensitive business problems.
Get more out of your ServiceNow investment
ServiceNow CMDB best practice indicates that your focus should be on data quality. Virima helps to drive better results from your ServiceNow investment so you can accelerate time to value, lower your operational costs, improve ITSM team productivity, and enable real data-driven decision making.
What is the ServiceNow CMDB best practice?
Use ServiceNow for your ITSM Platform but use Virima IT Discovery and Service Mapping to make it even better!
That’s because Virima features can automatically discover and map your critical IT resources and the interconnections that link them to one another, your applications and services, and your users.
Virima is here to help. To get started, contact us today to schedule a demo and explore the possibilities!