Virima V6.0 will soon be available with an all-new look, enhanced discovery, mapping and vulnerability features and more. Stay tuned!

The Problems with your IT Problem Management – And How to Solve Them

There are tasks being performed and called “IT Problem Management” at every type and size of business. But most of those fall short of the goals of true, proactive problem management – to resolve incidents, identify and address their root causes, and reduce occurrence and recurrence of incidents and problems.

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To understand the business value of service mapping, it’s important to shift to a service delivery mindset, rather than thinking about delivering infrastructure, equipment, software, and applications. Defining services is relatively simple if thought of as the commoditization of what’s…

Business service mapping – the area of configuration management that perplexes so many IT professionals, yet that which provides the highest value in Configuration Management Database (CMDB) projects. There are several major reasons IT gets stopped when it comes to…

The importance of discovery comes from what it provides to the users of the Configuration Management Database (CMDB): trustworthy data and greater speed to value. Without discovery, the CMDB database is built by feeds and data entry, which can lead to…

Your Next IT Discovery Tool ‘MUST’ Include Support for Multi-Cloud According to the predictions by Gartner, over 75% of midsize and large organizations will adopt a multi-cloud or hybrid IT strategy in 2021. Companies across the world are increasingly turning…

A digital certificate (which goes by many names such as SSL Certificate, Public Key Certificate, Identity Certificate) is used to provide a valid form of identification to applications, servers, devices or any other network components, by which people and machines…

In any kind of system, a vulnerability points to a “state of being exposed to the possibility of attack or harm.” In the age of information, we have - by the very nature of the way we share, store and…

Are you planning a move to the cloud, or have you already made the move and now want to make the most of it? No matter which category you are in, you need the right technology and tools to get…

Understanding the Configuration Management Database (CMDB) and its core functions is a critical aspect of service management. The CMDB forms the hub of numerous service management practices and provides a means of correlation needed to deliver business services successfully.   The…

IT Operations Management (ITOM) refers to the administration of technology and application requirements within an IT organization. Under the ITIL framework, ITOM’s objective is to monitor, control, and execute the routine tasks necessary to support an organization’s IT infrastructure.(Also, see…

CMDB service maps are visual depictions of hierarchical relationships among business services (sometimes also major applications) and their supporting Configuration Items (CIs). Because service maps can provide an instant bird’s eye view of critical dependencies and relationships, their utility lies…