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There are tasks being performed and called “IT Problem Management” at every type and size of business. But most of those fall short of the goals of true, proactive problem management – to resolve incidents, identify and address their root causes, and reduce occurrence and recurrence of incidents and problems.
Table of contentsUnderstanding ServiceNow® ReportsWhy businesses need reporting and how ServiceNow® helps Data sources to create reports in ServiceNow®Creating Custom Reports in ServiceNow®Creating Custom Dashboards in ServiceNowUnderstanding Dashboard Designer interface:Best Practices for ServiceNow Reporting and Dashboards Ensuring data accuracy and relevanceOptimizing report…
Table of contentsUnderstanding ServiceNow® CMDBBenefits of using ServiceNow CMDBUnderstanding ServiceNow® ITSMCore components of ServiceNow® ITSM Integration of ServiceNow® CMDB and ITSM: Why Does It Matter? Incident Management: Faster resolution with CI informationProblem Management: Identifying root causes and affected CIsChange Management: Assessing the…
Table of contentsServiceNow CMDB API Set UpAccessing CMDB Data Using ServiceNow API CMDB Understanding the CMDB API Structure: Endpoints and CMDB TableData Extraction and Querying Using ServiceNow CMDB APIHow to Extract Data From CMDB Using REST API Querying Through ServiceNow API CMDB:…
Table of contentsServiceNow Implementation: A roadmap for successHow Virima can helpServiceNow implementation best practices: In the world of IT, various systems and tools are used to manage different aspects of service delivery, such as incident management, change management, asset management,…
ITSM (IT Service Management) processes mapping documents and visualizes ITSM processes from initial request to delivery in an organization. It helps understand how IT services are delivered and how different processes interact in that organization. Let’s say a large organization…
Are you tired of struggling to keep track of your organization's IT assets? Do you find yourself constantly searching for information on your company's hardware and software? Look no further than ServiceNow CMDB! Configuration Management Database (CMDB) is a robust…
Configuration Items (CIs) are the building blocks of your ServiceNow CMDB. At the most basic level, a CI is any object that the system can manage. CIs include applications, devices, users and groups, and so on. However, ServiceNow's CMDB also…
Effective IT Service Management (ITSM) processes and tools are critical to delivering quality IT services that meet business objectives and satisfy end-users. On the other hand, inefficient, ineffective, or outdated ITSM processes and ITSM tools can lead to a range…
How IT service management (ITSM) processes work? To understand how ITSM works, let’s consider a bustling international airport with several flights across many different terminals taking off and landing. It is an elaborate task to process such an enormous amount…
Service mapping is a key tool for incident and change management. It provides many benefits to the organization, such as enabling better communication between teams and reducing time spent on resolving incidents. Service mapping is a key tool for Incident…
