Business Service Mapping

An accurate CMDB is a good start but truly understanding how everything ties together is a game changer. What would Business Service Mapping and a Visual CMDB mean for your organization?

  • Connect the Dots
  • Eliminate Guesswork
  • Visual CMDB

Create a Visual CMDB with Business Service Mapping

Through hard work and automation your CMDB is accurate, up to date and data rich but how do you make the data consumable to the many stake holders and roles? You do it by unlocking the power of VIRIMA’s dynamic Business Service Maps (BSM). Building off VIRIMA CMDB’s automatic relationship and dependency mapping, VIRIMA BSM allows you to easily associate enterprise services with the underlying infrastructure’s configurable items (CIs), system monitoring alerts and ITSM processes.

A picture is worth a thousand words so dynamic CMDB visualizations of things like infrastructure relationships, application and service dependencies and communications between systems eliminates much of the guesswork and unintended consequences of change. A visualized CMDB with Business Service Mapping also decreases the time to identify root causes of service outages.

Business Service Map View

Benefits of a Visual CMDB with Business Service Mapping

Eliminate the guesswork

Ensure the completeness of the CMDB by making sure all service dependencies and communications are understood and documented

See the big picture

Quickly understand the broader impact of CI-level alerts, incidents and changes. See for yourself “what changed” when a service outage is reported.

Make it consumable

A Visual CMDB is more user friendly for broader audiences such as Service/App Owners, Help Desk, Audit/Compliance, Finance, ITSec.

Why VIRIMA Business Service Mapping?

IT asset and configuration details are of little value to your organization while they are locked in your CMDB. Value is realized when information is consumed and used to support decisions, restore services and operational processes. Discovery found the nuggets and configuration management refined them, now it is time to display them in various meaningful and impactful ways.

By visualizing relationships and dependencies in your CMDB, your IT staff will be more equipped to uncover hidden and not-so-obvious weak links that could threaten the health of your business services.

Featured White Paper

How Discovery and Visualization Create Value for IT Cover

How Discovery and Service Mapping Create Value for IT

Three Rising Stars

Get more value from a Visual CMDB

  • View inter-relationships and dependencies among assets
  • Decrease mean time to recover (MTTR)
  • Increase mean time between failure (MTBF)
  • Ensure completeness of CMDB data
  • Discover un-authorized communications
  • Leverage service mapping with 3rd party ITSM platforms such as ServiceNow and Cherwell
  • Overlay open incidents and recent changes that could impact service quality
  • Quickly see what changed when a service interruption occurs
  • Easily organize, filter and save Business Service Maps to only see what matters to you


Top Use Cases

ITSM Team

IT Service Management

With Virima ITSM, your service delivery will improve, IT ops and security will have the information they need to keep you running efficiently and securely and responding to compliance and financial audits will be easier than ever before.

Man Checking Reporting and Auditing

Reporting & Auditing

Virima breaks down the information silos by providing accurate, detailed asset configurations and easy to understand visual topologies of the relationships and dependencies between assets and business services.

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