News

When Improvements are not enough

The 80% of IT Infrastructure & Operations Directors I know can’t fix things in their environment unless there is a compelling business reason.

You “gotta” have a catalyst.
A little poke to push the powers-that-be to let go of the budget.
You know what you would do with it. You know exactly where you would invest the money to make everyone’s life easier.

We know it too. Nothing like a change of events to give you air cover to fix the things that, if you had the time or unlimited resources, you would have fixed already. Part of the issue is that your team is too busy fighting fires to be proactive.  The other part is that the real fixes, not the Band-Aids, cost money.

We also find that a good time to implement an integrated […]

By | August 26th, 2015|

How to Live without the IT Stress

It’s Monday morning and you are driving into work. It is probably early enough to beat traffic, a big coffee sits in the cup holder, and you’re listening to the radio. You are half-awake and in an almost Zen state as you roll past the miles.  You were out on Thursday and Friday at a family wedding and feeling relaxed.

As you enter the office your teeth unconsciously clench. You brace yourself for the mild-state of anxiety, slight bit of chaos, and the dull hum of demanding internal customers.  Starting to sound familiar?

It’s not that your customers are wrong.  It isn’t even that they are overly demanding. It is the constant state of defense that frustrates you. The service isn’t bad; it is ok.  When things are working, nobody notices. When things […]

By | August 26th, 2015|

Adoption trumps functionality

S = Success Goals
O = On-boarding Process
A = User Adoption
R = Requirements Roadmap

The biggest challenge for organizations migrating from ad hoc IT management to IT asset and service management system is “adoption”. The system is only as good as the information in the system and if your users do not use the system in a systematic way, you will have holes in your “IT performance” program, documentation, audit defense, quality processes, and/or risk management.

User participation and engagement is critical to introducing a new change to the organization. Getting the users comfortable in the usability of the system, the new processes, and how to maximize the personal return on time invested is critical. This is especially true with cross-functional services. How do you roll out a set of services that impact every […]

By | August 26th, 2015|