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The Necessary Voyage of Discovery

“Doesn’t the IT department already know what hardware and software they have, how it interacts and which users those assets support? After all, IT supports its systems every day.”

It’s a valid question, and the answer, unfortunately, is probably “no.” Or, not in the detail required to successfully complete a data center move, consolidation or cloud migration without running into serious problems.

The discovery phase is the critical first stage of a data center transformation project. In a complex environment, this phase can last months, particularly if performed manually. But businesses are not static. While the discovery phase is ongoing, new equipment may be added or decommissioned, new virtual instances created, and applications changed. Consequently, unless care is undertaken, the discovery phase deliverable may be out of date before it is completed.

What Have […]

By | June 2nd, 2016|

Change is the biggest headache for most IT organizations

Change is the biggest headache for most IT organizations. Especially when they are contemplating making a significant investment in transforming their environment. Tell you something that you don’t know, right? The sun rises in the east…..

But, have you thought about why it is so difficult?

  • Good old human nature: fear, doubt, uncertainty. Given.
  • You are busier than a one armed paperhanger back when they hung wallpaper sometime in the last century.
  • You are constantly fighting fires and responding to user issues. How someone can remotely jam a multipurpose printer 3 times in a row is beyond me.
  • You are continually monitoring for security breaches. Now, add in regulatory compliance requirements built for a Fortune 100 company with the equivalent resources. You get security is incredibly important, but it creates a significant […]
By | May 1st, 2016|

How Good is Your Change Management Process?

When it comes to Change Management processes, just pretty good can get you in big trouble. Sure you have an established process but can you say it’s always followed? Even when change requests follow the proper approval process you still have to deal with deviations that often go undocumented.

Say it’s a web server or database upgrade.  It’s not uncommon for Systems Engineers to make a few “tweaks” on the fly and either forget or choose not to document them.  Why?  Maybe they’re too busy to report “small” changes or perhaps any changes need to go to CAB but there’s no time for all that “bureaucracy”.

Why is this a problem?  The “tweak” itself could be harmful or break something else that doesn’t get detected for a while.  When it does manifest as a problem (seemingly always going into a weekend) changes […]

By | February 24th, 2016|

Virima™ Earns “Vendor to Watch” for IT Asset Inventory & Service Management

“Virima’s objective—to make the ‘whole greater than the sum of its parts’—is well reflected in Virima’s compelling design, functionality, and careful attention to administrative requirements,” said Dennis Drogseth, Vice President, Enterprise Management Associates.   “Virima’s real-world experience in data center transformation consulting is yet another reason for putting Virima high on the short list of mid-tier ITSM and asset management solutions.”

Ready to go?

By | October 12th, 2015|

When Improvements are not enough

The 80% of IT Infrastructure & Operations Directors I know can’t fix things in their environment unless there is a compelling business reason.

You “gotta” have a catalyst.
A little poke to push the powers-that-be to let go of the budget.
You know what you would do with it. You know exactly where you would invest the money to make everyone’s life easier.

We know it too. Nothing like a change of events to give you air cover to fix the things that, if you had the time or unlimited resources, you would have fixed already. Part of the issue is that your team is too busy fighting fires to be proactive.  The other part is that the real fixes, not the Band-Aids, cost money.

We also find that a good time to implement an integrated […]

By | August 26th, 2015|