FAQs

VIRIMA is hosted on U.S. and international AWS data centers to meet specific client requirements.

VIRIMA has been certified by PINKElephant® for six ITIL® compliant processes. A SOC 2 Type 1 report is also available.

We don’t expect you to take our word for it which is why we offer extended full-featured trials.  Of course, it never hurts to discuss your requirements with us first.  If we don’t think VIRIMA will be a good fit, we’ll let you know. 

While agentless discovery provides the broadest range of device support it can only record a device’s config at the time of scan. Having a discovery agent locally installed on PC’s allows for full-time monitoring of config changes and software usage. The discovery agent can also be configured to look for additional attributes that might not be available with agentless scanning. Loading the agent locally also eliminates the need for credentials and remote access to the device.

The Discovery agent can be seamlessly pushed via the Discovery App to target machines or installed as a Windows MSI and pushed via software management tools such as SCCM.  Once installed agent versions are automatically kept up to date

The Discovery package is based on number of assets to be automatically discovered (server OS, desktop OS, network). The ITAM and ITSM packages are licensed for each agent/approver. There is no charge for self-service portal users.
Absolutely! With our API integration for ServiceNow you can have bi-directional synchronization between VIRIMA Discovery and ServiceNow CMDB. This allows you to leverage VIRIMA’s powerful discovery and dynamic relationship mapping with either platform.
Yes we do. We currently offer API and non-API integrations with many other ITSM platforms. Please contact us with questions about supporting your ITSM solution.

While VIRIMA delivered as cloud-based SaaS is the best option for most, we recognize some organizations are restricted to on-premise deployments.   Requests for on-premise are considered on a case by case basis.  Send us a message  if you’re interested.

Yes, we offer both subscription and perpetual licensing.  Please contact us for details and pricing.

VIRIMA is licensed on yearly basis however a select group of partners specialize in leveraging VIRIMA for things like compliance audits, maintenance/license renewals, and data center consolidation/migrations.  We would be happy to match you up with the appropriate partner for your short-term licensing requirements. 

Yes, most VIRIMA ITSM processes are modular, so they can be individually added to the ITAM package without subscribing to the full ITSM package.  One use case may be Request Fulfillment and self-service portal to help with ordering new services or onboarding new employees.  We can tailor flexible licensing options to meet your need and budget.

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