The world of service management has changed as technology has shifted from providing tools for administrative support to being fully embedded in the delivery of
The importance of discovery comes from what it provides to the users of the Configuration Management Data Base (CMDB): trustworthy data and greater speed to
There is an old saying that you can’t manage something unless you can measure it. Asset discovery can provide you with accurate and up-to-date data
The past decade has introduced a tremendous change in the IT industry. If you were to compare your IT ecosystem today with how it was
While we are not able to share the client’s name, we can tell you it has the leading portfolio of global, multi-platform entertainment brands. Through
With 200+ viable choices in the market, of course, there are options for IT departments looking to deploy or replace their current ITSM solution. ServiceNow
Asset management vs. configuration management: is it really one versus the other? Masters of asset management and configuration management appear to travel in different circles,
ITIL4® embraces Agile more than any of the previous versions of ITIL, making it easier to implement and less of an organizational impact when implemented.
A previous post, “ITSM and ITOM: How They Align, How They Differ, and Why They Matter,” defined IT service management (ITSM) and IT operations management
Two of the topics most frequently discussed among IT folks are IT service management, or ITSM, and IT operations management, or ITOM. Between the two,
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