Blogs

ViVID Service Maps can provide a clear visual or map on how to proceed

Introducing ViVID Service Maps

CMDB service maps are visual depictions of hierarchical relationships among business services (sometimes also major applications) and their supporting Configuration Items (CIs). Because service maps

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what-is-itsm-in-2020

What is ITSM in 2020?

The world of ITSM has changed as technology has shifted from providing tools for administrative support to being fully embedded in the delivery of the

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Systems Administrator Day

Systems Administrator Day

July 27th is the 19th annual International Systems Administrator Appreciation Day (SysAdmin Day). Your system administrators and your entire IT department are the team of

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what-is-itsm-in-2020

What is ITSM in 2020?

The world of ITSM has changed as technology has shifted from providing tools for administrative support to being fully embedded in the delivery of the

Read More >
IT Management success is directly linked to customer satisfaction levels that are notably increased