Blogs
ServiceNow reporting made easy: A comprehensive guide to custom reports and dashboards
Reporting enables organizations to gain insights into their IT processes. It streamlines performance monitoring and helps make data-driven decisions. If you’re using the ServiceNow® platform,
Maximizing IT service performance with Integrated ServiceNow CMDB and ITSM solutions
ServiceNow® offers two robust solutions for organizations to effectively handle their IT services and infrastructure: the Configuration Management Database (CMDB) and IT Service Management (ITSM)
The power of ServiceNow CMDB API: Integrating with external applications
ServiceNow’s Configuration Management Database (CMDB) works as a single system of record for IT infrastructure, services, and assets in an organization. To put it simply,
ServiceNow implementation best practices: How to optimize ServiceNow for your organization
In the world of IT, various systems and tools are used to manage different aspects of service delivery, such as incident management, change management, asset
ITSM process mapping: A roadmap to improved service delivery
ITSM (IT Service Management) processes mapping documents and visualizes ITSM processes from initial request to delivery in an organization. It helps understand how IT services
A comprehensive guide to managing CIs in ServiceNow CMDB
Are you tired of struggling to keep track of your organization’s IT assets? Do you find yourself constantly searching for information on your company’s hardware
Mastering configuration items (CIs) and configuration management in ServiceNow CMDB: A step-by-step guide
Configuration Items (CIs) are the building blocks of your ServiceNow CMDB. At the most basic level, a CI is any object that the system can
How to measure the success of ITSM tools and processes
Effective IT Service Management (ITSM) processes and tools are critical to delivering quality IT services that meet business objectives and satisfy end-users. On the other
ITSM process integration with other business processes for better service delivery
How IT service management (ITSM) processes work? To understand how ITSM works, let’s consider a bustling international airport with several flights across many different terminals
How service mapping can improve incident and change management processes?
Service mapping is a key tool for incident and change management. It provides many benefits to the organization, such as enabling better communication between teams
Mastering IT asset discovery: Strategies for overcoming risks
In today’s world, the name of the game is efficiency. Organizations are constantly looking for ways to make their operations more efficient and productive. When
5 questions to ask before creating your ITAM strategy
A lot of companies are starting to realize the importance of a strong IT asset management (ITAM) program, but many don’t get very far in
3 ways to simplify IT knowledge management
Keeping up with IT knowledge management can be a difficult task. There’s so much information out there that it can be hard to know where
Strategies for maximizing CSAM detection and visibility
If you’re responsible for managing the IT security of a company, it can be difficult to know what needs to be done and where your
Your essential guide to cybersecurity asset management
Cybersecurity asset management (CSAM) is a process for identifying, assessing, and prioritizing IT infrastructure for protection. The goal of CSAM is to identify and prioritize
How to overcome the challenges of cloud-based CMDB management?
As more and more organizations move their IT infrastructure to the cloud, it’s becoming increasingly important to have a comprehensive understanding of the assets that
7 reasons why you should invest in a cybersecurity asset management tool
If you are an IT asset manager looking to protect your organization from the ever-growing threats posed by advanced cyberattacks, you must consider implementing a
Why knowing your assets is crucial for cybersecurity?
There are many reasons why an asset inventory is essential. It’s important to stay up to date on cybersecurity, as well as other IT topics
What are the essentials of crafting a strong cybersecurity plan?
Cybersecurity is an ever-growing concern for companies and organizations. With the rise in cyberattacks and data breaches, it’s important to develop a formal cybersecurity plan
The battle against cyber threats: Protecting asset management firms from ransomware and phishing
Ransomware and phishing attacks may seem like something that only happens to other companies, but they can and do happen to any business. These two
Business continuity planning with Virima
Preparing for a disaster is often not as simple as it seems. When you’re thinking about how to protect your business against potential disasters, you
How to map business dependencies for data center and cloud operations?
Business dependencies are an important aspect of IT. They can be hard to map and manage, though, which is why it’s useful to know how
Why configuration management is critical for global companies?
If you run a business, you likely have a lot of computers and software. You also likely have a lot of data about those computers
How to use CMDB for better enterprise knowledge management?
Enterprise knowledge management (EKM) is a term used to describe the process of managing your organization’s critical knowledge assets. It’s important because it helps you
Why your business requires a modern CMDB?
The configuration management database (CMDB) has been a central part of IT service management for decades. The CMDB is crucial to your business because it
How IT service mapping improves application visibility?
Application topologies can be a bit overwhelming at first, but once you get the hang of it, they’re a great way to understand how your
The 4 major approaches of IT asset discovery
If a company wants to be able to work efficiently and effectively, it needs to know what devices it has in its network. Having an
Why ITAM is not just a fancy term for inventory management?
If you’ve ever worked in IT, you may have heard the term “ITAM” tossed around a few too many times and is often confused with
ITAM in a hybrid workplace: How to secure your assets?
Organizations operating in a hybrid environment—consisting of both in-office and remote work arrangements—can face unique challenges when managing their IT assets. With the emergence of
Cybersecurity and hybrid cloud: 5 Things asset managers must know
As an IT asset manager, staying on top of the latest cybersecurity trends and hybrid cloud technology is crucial—especially as user demand for secure remote
Achieve IT resilience with asset discovery and service mapping
The way we do business is changing. It is no longer acceptable to wait for a problem to occur and then go looking for solutions.
Everything you must know about national vulnerability database integration
Keeping your IT infrastructure safe and secure is a top priority for every organization. One way to do this is to import data from the
Hybrid cloud asset management: Everything you must know
Hybrid cloud asset management is a complex topic. The idea of managing and safeguarding hybrid clouds is relatively new, and companies are still developing best
What is network topology mapping? Exploring the benefits, methods & types
What is network topology? Network topology mapping is a crucial practice for efficient network management. With the help of specialized software, administrators can accurately map
IT asset discovery vs. service mapping debate: Which one is right for your business?
To run a successful IT environment, you need to manage your assets. This includes everything from computers and hardware to software licenses and network peripherals. Here
How IT change management and configuration management work together?
When it comes to IT change management, configuration management, and all the other processes related to change management, most people have no idea what’s going
Active vs passive scanning in IT environments
The most common use of network scanning is to detect the assets on a network, such as computers and printers. Network scanning can be automated
What to do after a data breach: 7 CSAM tips for IT teams
After a data breach, taking quick and effective action is essential to secure your computers and prevent further damage. Cybersecurity asset management (CSAM) tools can
5 steps to creating a foolproof IT disaster recovery plan
Imagine this: you get that dreaded 3 AM call saying that the storm took out your entire data center—leading to a huge disruption in services
Manage vulnerabilities and reduce risks with CSAM
The need for comprehensive cybersecurity asset management (CSAM) solutions has never been greater in today’s digital world. As cyber threats continue to evolve, organizations of
Improve your incident response process with service mapping
As an IT manager, ensuring you have the right response processes when incidents occur can feel like a challenge. Knowing your system’s interdependencies and how
10 types of CMDB discovery techniques you must know
As an IT asset manager, it is essential to have a complete and up-to-date picture of your organization’s assets, where they are located, and how
How to select the best CMDB discovery technique
The Configuration Management Database (CMDB) is a key part of your IT infrastructure, but it can be difficult to manage. If you don’t have the
Understanding hybrid and multi-cloud network topologies
In the modern digital landscape, IT managers have various cloud computing options like hybrid cloud, multi-cloud, and more. The world of cloud computing is becoming
CSAM: overcome cybersecurity challenges in asset management
As an IT manager, keeping up with emerging cybersecurity threats is daunting. With asset management taking on increasing importance in the digital age, failing to
CMDB with automated discovery
Configuration management is a crucial part of IT operations. It is the process of maintaining and controlling the physical, software and logical components used to
Reducing MTTR: 8 strategies to get it done quickly
IT organizations are facing a difficult challenge: improving productivity and efficiency as they become leaner and more distributed. One metric that can help IT improve
6 ways your ITAM is key to your organization’s cybersecurity
Cyberattacks have increased over the years. If your organization is to be successful globally, you need to support your IT infrastructure with a mature and
Why your IT ecosystem needs an application dependency mapping software
For a long time, IT teams have been looking for ways to gain deeper insight into how their applications work together as a system. The
Active vs. passive IT asset discovery: Which one works better?
IT asset discovery is a critical part of IT management, allowing organizations to take inventory of all the devices and software used across their networks.
Strategy and risk management with CSAM
Cybersecurity risk management is an ongoing process that requires organizations to assess their risks and implement mitigating controls to reduce those risks. Risk assessment requires
Cybersecurity asset management: 10 things you must know
Cybersecurity asset management has become a crucial part of IT security, but there are still many organizations that have yet to adopt it. The emergence
Service mapping and disaster recovery planning
In 2021, the disaster recovery market reached $5.2 billion and was expected to grow by 27.84% between 2022 and 2027.It is because the possibility of
How helpful is agent-based discovery for your business?
Agent-based asset discovery is a way to find hidden patterns and trends in your data. It uses software agents that navigate through your data, finding
How relationship mapping drives IT asset management insights
What is relationship mapping? Relationship mapping is the process of creating a visual representation of an organization’s network of IT asset relationships. It is not
ITAM vs CSAM: which is better for your business?
Every organization needs a good asset management program. This is true whether the organization is a small business, an education institution or a large enterprise.
CMDB: Understanding dependencies between configuration items
It is important for an enterprise to know about its IT environments, which includes out-of-date inventory and configuration data. CMDB plays a crucial role in
Why IT discovery is critical for vulnerability management
Most of the world’s largest companies have hit the headlines for all the wrong reasons due to security breaches. The statistics are startling. According to
8 ways CSAM can help you manage cyber risks
As an IT manager, keeping up with emerging cybersecurity threats is daunting. With asset management taking on increasing importance in the digital age, failing to
How Virima simplifies agentless asset discovery
What is agentless asset discovery? Agentless asset discovery refers to the use of tools that do not require agent software to monitor its status or
7 asset discovery challenges that Virima can help you solve
The IT asset discovery process is an essential part of modern IT management. With the massive adoption of hardware and software and the cost of
How Virima’s ViVID service mapping plays nice with ServiceNow
The IT department of the future isn’t just about server farms and data centers. It’s about connecting with your customers, delivering the best experience possible,
Data breach prevention: Reduce risks with asset discovery
Data breaches are a major concern for organizations of all sizes. They can result in fines, lawsuits and damage to an organization’s reputation. As an
Service mapping is critical for change management plan
It’s now common knowledge that managing change is an essential part of digital transformation. But what most people don’t realize is that the first step
Optimize your CMDB with application dependency mapping
With technology continuing to evolve and business demand for service continuing to increase, enterprises need to establish and maintain a Configuration Management Database (CMDB) to
What kind of service mapping is best for your business?
Service maps are an incredibly powerful tool in the hands of business leaders. At their core, service maps are visual representations of the relationship between
CMDB in 2023: 4 important trends to watch out for
Configuration management has moved from an after-thought to a primary concern for organizations. This year, we’ve seen record growth in configuration management platforms and solutions
Service Mapping in 2023: Predictions
Service mapping is a critical element of service provider networks. It’s becoming increasingly important as the Internet of Things (IoT) and other trends continue to
IT Discovery in 2023: Predictions
The IT asset management (ITAM) market is set to undergo some profound changes over the next five years. Emerging technologies will continue to disrupt existing
ITAM in 2023: Predictions
As the world of IT continues to change, IT asset management (ITAM) remains one of the most important foundation blocks that can be built on.
ITAM for risk management
The digital economy is a tough place to be in if you do not understand the level of security your IT assets need. It is
The benefits of a custom CMDB for IT asset management
Configuration management databases (CMDB) are beneficial for any organization that uses IT services. It helps IT departments improve coordination and productivity while reducing security risks
How to use service mapping for risk assessment and analysis
Every business faces risks. The higher your organization’s risk, the more likely you are to experience a significant loss or disruption. Risk management is essential
Cyber security threat detection and mitigation using IT discovery
Asset discovery is the process of identifying, cataloging and prioritizing all the information systems in your environment. Getting a clear picture of what devices are
Agent-based vs. agentless discovery: which is best for your business?
There are two major ways of asset discovery: agent-based and agentless. Most organizations often have a hard time choosing between agent-based discovery or agentless discovery
5 benefits of automated asset discovery for your business
It’s not uncommon for companies to have assets that are never inventoried, or even known to exist. This means that when a disaster or other
Every IT project needs an IT asset management tool
The role of IT has grown significantly in the last decade. Today, IT needs to deliver more value than ever, with more efficiency and agility.
9 ways to declutter your ITAM tool
In today’s competitive business world, anything less than optimal efficiency can create a big problem for the continuity of your operations. That’s why businesses are
What is ViVID™ Service Mapping and why should it be your next big investment?
Most organizations know that service mapping is important, but they don’t know how to do it or where to start. The first step is to
Service mapping challenges and how to overcome them
If you’ve ever tried to map out your IT infrastructure, you know how challenging it can be. Service mapping is an aspirational tool for the
How Virima CMDB helps you overcome IT challenges
The benefits of having a configuration management database (CMDB) are clear: But having a CMDB can be challenging. There are many potential pitfalls that can
How does network asset discovery benefit your business?
As part of the IT team, how often are you asked what assets are present on your network? As somebody responsible for finding, tracking, and
Do you need a CMDB in cloud environments?
The cloud is a new frontier. An accurate, well-maintained Configuration Management Database (CMDB) can help to reduce the risks of the cloud transition and support
Improve customer service delivery with Virima IT discovery
Your business is only as good as the experiences it offers its customers. Despite that, many organizations need help to provide great customer experiences for
Effective service mapping implementation for your business
When it comes to IT infrastructure, it’s important to know what you have and how it works. Service mapping is a technique that helps you
Prepping up for service mapping implementation
Before you delve headlong into service mapping implementation, it is imperative that you properly prepare the necessary elements for the same. Business service mapping is
Why choose an automated IT discovery tool?
Automated IT discovery tools are often overlooked, even by large corporations. The IT environment is constantly changing. Applications are continuously added, removed, or modified while
How to determine CMDB accuracy?
In order to understand why your CMDB needs to constantly remain accurate, let us first understand the role it plays in your business. Organizations, especially
ServiceNow Discovery—Is it right for you?
ServiceNow Discovery may not be giving you everything you need. Keep reading to discover why. Automated IT asset discovery is a must-have to quickly find
ServiceNow competitors—are there any?
With 200+ viable choices in the market, of course, there are options for IT departments looking to deploy or replace their current IT Service Management
A guide to ITIL 4 incident and problem management
The ITIL 4 Incident and Problem Management process is made up of a number of different tasks that pertain to problem management in every type
What is a configuration item in ITIL?
An ITIL configuration item (CI) is a basic building block for your Configuration Management Database (CMDB). And your ITIL CMDB is a critical element of
5 key business benefits of IT service mapping
What is service mapping? To understand the business value of IT service mapping, it’s important to shift to a service delivery mindset, rather than thinking
The role of your CMDB in effective IT management
The Configuration Management Database (CMDB) contains information about the enterprise’s logical and physical assets. Modern service management platforms provide core functionality referenced by all service
Proactive IT Problem Management
A previous post discussed “The problems with your problem management” and some of the obstacles standing between your organization and true, proactive problem management. This
Five reasons why cloud assets should be in configuration management database (CMDB)
Are you planning a move to the cloud, or have you already made the move and now want to make the most of it? No
What is IT asset discovery?
There is an old saying that you can’t manage something unless you can measure it. IT asset discovery can provide you with accurate and up-to-date
Incident management: communication best practices
Incidents are a part of business, particularly for companies with a large dependency on technology and data. When major incidents happen, business processes, the ability
Asset management vs. configuration management
Asset management vs. configuration management: Is it really one versus the other? Masters of asset and configuration management appear to travel in different circles, with
Service desk vs. help desk: What is the difference?
Some people think that an IT service desk is the same thing as an IT help desk. It isn’t and we’re going to explain the
ServiceNow CMDB: Best Practices
The most significant ServiceNow CMDB best practice is having a system with data you can trust. ServiceNow will tell you that, so will your stakeholders
What are the differences between IT asset management and inventory management?
IT asset management (ITAM) and inventory management are both useful practices that can benefit any organization using IT. Inventory management can exist without IT asset
Successful CMDB implementation in six steps
The value of a Configuration Management Database (CMDB) is undisputed when carefully implemented with a clear plan in place about how the CMDB database will
Five ways to effectively improve the incident management process
Incident management is crucial while dealing with major incidents. They are the crises that have widespread impacts on your employees, disrupt your operations, and impact
Why is a business service map critical for IT management?
Business service mapping is the area of configuration management that perplexes so many IT professionals. Yet, it provides the highest value in Configuration Management Database
What is a CMDB, and why is it important?
Understanding the Configuration Management Database (CMDB) and its core functions is a critical aspect of service management. The CMDB forms the hub of numerous service
CMDB update: when and how to revive your dead CMDB?
Your CMDB is dead. If you’re not sure why, keep reading. This could be the wake-up call for you to finally update your CMDB. Your
How does CMDB help in change management?
When you’re an IT professional, there’s nothing more frustrating than having to deal with change management. Enter CMDB. A CMDB helps you with change management effectively
What are the differences between configuration management and IT asset management?
IT Asset Management (ITAM) and configuration management are both useful practices that can benefit any organization using IT. Both of these practices are concerned with
Reduce IT Security Risks with Virima IT Asset Management
As the IT industry continues to grow and evolve, so do the IT security risks associated with it. According to a 2022 report by Verizon,
How to create and maintain a reliable CMDB?
A Configuration Management Database (CMDB) contains information about the components, relationships and interdependencies of the IT infrastructure in an organization. This article addresses how you
CMDB Best Practices: How companies can get it right
This article addresses how you can apply best practices for your CMDB such that you get it right the first time. Unfortunately, the CMDB is
Cloud asset management with Virima for SMBs
Cloud gives you all the flexibility you need and it lets you scale your infrastructure to meet changing demands. But what if you want to
Best CMDB Tools: What Do They Feature?
What is a CMDB and why do you need one? Configuration Management Database (CMDB) is not dead, but it needs to evolve. CMDB tools are
Configuration Management Database Security
The Configuration Management Database (CMDB) is the backbone of any configuration management system. Configuring dozens or even hundreds of workstations would be a time-consuming and
Best ITAM Tools: What Do They Feature?
Before we delve into what features constitute the best ITAM tools, let’s take a look at why ITAM is imperative. The need for IT Asset
IT Asset Management Best Practices 2022
A Brief Overview of IT Asset Management IT asset management is commonly classified as a subset of IT service management (ITSM). The objective of IT
IT asset management: cost optimization
Why is IT asset management cost optimization important? The cost of implementing and managing IT is rapidly increasing. IT has also become a strategic asset
Your CMDB: Your ITSM-ITOM Connection
A previous post, “ITSM and ITOM: How They Align, How They Differ, and Why They Matter,” defined IT Service Management (ITSM) and IT Operations Management
You’ve Decided You Need an ITAM Tool. Now What? (part 2 of 2)
The first part of this post focused on some key features your chosen IT Asset Management (ITAM) tool should have. It also discussed why every
You’ve Decided You Need an ITAM Tool. Now What? (part 1 of 2)
IT Asset Management (ITAM) is critical to effective delivery and management of the IT-powered services that drive your business. But despite what some vendors and
A CMDB Without Discovery Is Just a Database
The importance of discovery comes from what it provides to the users of the Configuration Management Database (CMDB): trustworthy data and greater speed to value.
Why your next IT discovery tool must include support for multi-cloud
Your Next IT Discovery Tool ‘MUST’ Include Support for Multi-Cloud According to the predictions by Gartner, over 75% of midsize and large organizations will adopt
What is Certificate Management?
A digital certificate (which goes by many names such as SSL Certificate, Public Key Certificate, Identity Certificate) is used to provide a valid form of
Virima’s Guide to Incorporating Agile Framework with ITIL 4
ITIL4® embraces Agile more than any of the previous versions of ITIL, making it easier to implement and less of an organizational impact when implemented.
What is Vulnerability Management?
In any kind of system, a vulnerability points to a “state of being exposed to the possibility of attack or harm.” In the age of
ITOM in 2021: What Does the Future Hold?
IT Operations Management (ITOM) refers to the administration of technology and application requirements within an IT organization. Under the ITIL framework, ITOM’s objective is to
Introducing ViVID Service Maps
CMDB service maps are visual depictions of hierarchical relationships among business services (sometimes also major applications) and their supporting Configuration Items (CIs). Because service maps
What is ITSM in 2020?
The world of ITSM has changed as technology has shifted from providing tools for administrative support to being fully embedded in the delivery of the
The Importance of IT Foundations for a Growing Business
The past decade has introduced a tremendous change in the IT industry. If you were to compare your IT ecosystem today with how it was
Is 2020 the Year of the Configuration Management Database (CMDB)?
The time for Configuration Management Database (CMDB) has come! A new decade is upon us, and if you are like most people in the IT
Global Entertainment Giant Selects Virima Over ServiceNow
While we are not able to share the client’s name, we can tell you it has the leading portfolio of global, multi-platform entertainment brands. Through
ITIL4 and IT Operations Management
ITIL4 offers a shift from previous editions of the best-practice framework of individual services and processes to a more holistic approach, based on the delivery
How ITOM is Relevant in a DevOps World
IT Operations Management (ITOM), which is operational practices based on event management, performance monitoring, and CMDB use, becomes increasingly useful in a DevOps world as
Our Take on Making Modifications to the ITIL® v4
Problem management and incident management need to be treated differently. Here’s why Although ITIL4® is very complete in its approach to service management and value,
The Challenges of Implementing ITIL Problem Management
Many problem management initiatives begin because an organization is so busy fighting fires that it never seems able to address emergencies in a timely manner.
What Does the IT Term “CMDB” Stand For?
The “CMDB” acronym stands for the words – Configuration Management Database. Your CMDB database is a critical element of an IT estate and the IT
Optimize Your IT Business With Intelligent Automation
Earlier this year Virima sponsored a webinar on the ‘Business Value of Intelligent IT Automation’ This post summarizes some of the key points covered during
ITSM and ITOM: How They Align, How They Differ, and Why They Matter
Two of the topics most frequently discussed among IT folks are IT Service Management (ITSM), and IT Operations Management (ITOM). ITSM and ITOM are inextricably
Differences Between Patch Management and IT Asset Management
In this era of heightened focus on cyber security, patch management is an increasingly popular and urgent subject of discussion among IT leaders and their
Process Excellence: A Prerequisite for ITSM Success
Everybody in IT talks about processes. But how well do yours work, how do you know, and how do you make and keep them the
How to Prepare for IT Audits With Effective Inventory Management
IT audits. Whether requested or required to clarify software licenses, update, and reconcile asset inventories, assess cyber security, or comply with regulatory requirements, IT audits are
Multi-cloud Deployments: How to Pierce the Fog
Multiple Clouds, Multiple Challenges What is even more challenging than deploying an application on a cloud computing platform? Deploying multiple applications on multiple cloud platforms.
Is Your CMDB a Catalyst for IT Evolution?
As your business grows and evolves, so must its IT estate. And no part of your IT estate is more critical to that evolution than
Medical Device Management: Challenges and Opportunities
Connected medical devices represent one of the largest and fastest-growing segments of the Internet of Things (IoT). Connected devices from heart monitors to fitness trackers
IT Service Management Drives Successful Digital Transformation
The growth and pervasiveness of connected digital technologies has transformed how almost everything gets manufactured, delivered, bought, and sold around the world. This unrelenting transformative
Service Intelligence Starts With Your CMDB
Pink Elephant is a global provider of conference, consulting, and training focused on ITIL and CMDB. Jan-Willem Middelburg is the regional director for the Asian
GDPR & ITSM: Is your IT service management system ready?
The General Data Protection Regulation (GDPR) went into effect in May 2018. This comprehensive new set of rules is intended to protect the private information
How IoT Will Impact IT Service Management (ITSM)?
More Devices, More Connections, More User Demands, More Complexity The mobile, social web has grown to include millions of users, devices, and connections around the
Cybersecurity is Crucial to Your Business. Are You Secure Enough?
CompTIA, a leading IT industry membership association, has published its IT Industry Outlook 2018 report. That study cites IDC research that projects, “global information technology
5 Early Resolutions for Better IT Management in 2019 (Part 2)
Because it’s never too soon to think about improving IT – Part 2 of 2 It’s December, which means you and your team are probably
5 Early Resolutions for Better IT Management in 2019 (Part 1)
Because it’s never too soon to think about improving IT It’s December, which means you and your team are probably already starting to worry about
Integrating SecOps With Your ITSM: How to Get Started (Part 2)
IT Service Management (ITSM) and Security Operations (SecOps) are equally critical to survival and success at many businesses. The need to bring them closer together
Integrating SecOps With Your ITSM: How to Get Started (Part 1)
IT Service Management (ITSM) and Security Operations (SecOps) are equally critical to survival and success for many businesses. The need to bring them closer together
An Introduction to Enterprise Service Management
When enterprise service management is the subject, the discussion almost always veers quickly toward technology and vendors. But success here requires more than just the
What is IT Management and How Can It Help Your Business?
The quality of IT management at your business contributes directly to how successful your business is. And given current trends in business and IT, that
How Can IT Management Help Enhance Your Business?
Halloween may have passed but there’s still plenty to be afraid of when it comes to IT management. It also means that we are almost at
IT Management: Improving User Satisfaction With Marketing & Sales
Your Users Are Also Your Clients You may not think marketing and sales are parts of IT management very often, or at all, but as
Child Identity Theft: Old Crimes, New Victims
The school year has now started in much of the world. Christmas and other end-of-year holidays are approaching. This time of year shadows a particularly insidious
Intelligent Automation: The Solution to Your IT Skills Shortage
Intelligent Automation to Enhance Your IT Team The IT skills shortage of today reminds me of a story from the 18th century. As the story
Trust and Verify: IT Management Needs the Best Data
Can You Trust Your CMDB? There is a powerfully true aphorism about computing that’s been around for decades: “garbage in, garbage out.” And it has
A Brief Beginner’s Guide to IT Management
Modern-day entrepreneurs and IT management frequently repeat an admonition popular in and beyond Silicon Valley: “fail fast.” The thinking behind the words? Build it, ship
IT Security: Protecting Your Organization From Cyber Attacks
Cyber threats are in the news nearly constantly, and are (or should be) top of mind for executives at every size and type of company.
Is Your IT Ready for the Internet of Things?
The Internet of Things (IoT) is exploding, with experts predicting there will soon be billions of connected, “smart” devices ranging from fitness monitors to door
Cover Your Assets: The Path Toward Digital Transformation
Your company either is or soon will be considering or pursuing some initiative related to digital transformation. Those efforts promise great rewards, but also come
Are Critical Business Systems Running Under People’s Desks?
During the late 90s and early 2000s, it wasn’t uncommon for IT staff to have essential business systems running on servers sitting in their cubicles
The Impact of GDPR on IT Asset Management
In case you missed it, the General Data Protection Regulation (GDPR), went into effect on May 25, 2018. You should care about it and address
How IT Can Be Used to Support Healthcare and Medical Devices
An IT system outage in most companies is frustrating and it may be disruptive. At healthcare companies, however, where the lives and well-being of patients
Managing Active Instances in Your IT Environment
One of the most common questions System Administrators face is determining how many instances a certain component is present in the IT Environment. The follow-up
3 Ways to Drive Better Decisions with ITAM Solutions
Companies expect their IT departments to provide a set of systems and services to enable business agility, ensure robust user experiences, and manage technology assets
Digital Transformation Requires a Better Understanding of Your IT Environment
Digital Transformation of business has been one of the most common trends in the IT industry during the past few years as companies consider new
Systems Administrator Day
July 27th is the 19th annual International Systems Administrator Appreciation Day (SysAdmin Day). Your system administrators and your entire IT department are the team of
Mapping Service and Infrastructure Dependencies in Your IT Environment
Without a doubt, IT environments are complex. With cloud services, 3rd party components, and employees bringing their own devices (BYOD) to work, it can sometimes
Discovering IT Assets After Mergers and Acquisitions
Mergers and Acquisitions (M&A) are a common part of the business environment and can be an effective means of growing your company’s products, services, customer
Technology Assets Underutilized in Your IT Environment
IT organizations spend plenty of money each year deploying and maintaining technology assets – from the centralized servers and network devices to the desktop and
IT Asset Management: Monitor and Manage Your IT Environment
When many people think of IT Asset Management (ITAM), the first thing that comes to mind is often long lists of assets and the time-consuming
How Relationship Mapping Drives IT Asset Management Insights
Modern companies depend on technology to enable them to compete and to function. Managing complex IT environments in a cost-effective manner to ensure business users
IT Asset Inventory Management — Know the Data You Have
IT Asset Management Risks Don’t be surprised the next time you look for IT asset inventory data. Whether you are trying to resolve a major
Your Guide to Effective Risk Management for ITAM Security
Loss of company assets and employee devices can be frustrating, but when missing or stolen devices appear on your company network, the situation can become
Managing Risk – Default Passwords
It’s common knowledge default passwords are a security risk – especially when the same password is built into hardware from a vendor. Most companies are
A Guide to IT Configuration Data Management
IT Service Management (ITSM) and Configuration Management Databases (CMDB) have been around for a long time and most companies have been loading them with configuration
What Is Security Patch Management and Why Is It Important?
Every day, the information-security community is identifying new threats, new software bugs, and other security vulnerabilities that are constantly putting your company at risk from
A Complete Picture of Managing Hybrid IT Environments
There are very few companies today with an exclusively on-premise or purely cloud IT environment. With the proliferation of SaaS and PaaS offerings providing the
Explaining Your Assets and Services to Your Next CIO
The average tenure of a CIO is 18 months – the highest turnover rate of C-suite executives. One of the first tasks of a new
IT Discovery: A Comprehensive Overview of Your IT Ecosystem
Do you know about all the components in your IT ecosystem? Do you know how they connect and interact with each other? Do you understand
Using Data Visualization to Assess the Impact of an Incident, So You Can Resolve Incidents Quickly
IT Asset Management Tools are a must! Incidents in your IT environment happen every day. Some are minor issues impacting a single user or a
Avoiding Stragglers During Your Next Data Center Migration
The time will come when every company must upgrade its data center infrastructure. Sometimes, it isn’t as simple as upgrading a few outdated devices –
What are the Weak Links in Your IT Services?
IT services consist of many components — some you own and others you obtain from 3rd parties. Like a chain that is only as strong
Do Your Change Management Tools Alert You to Unplanned Changes?
Change Management is great – funneling changes through a common set of processes to ensure the proper reviews occur and your CMDB is updated; however,
Top 4 Benefits of Having a Truly Visual CMDB
The configuration data in your Configuration Management Database (CMDB) is some of the most complex data your company generates. With list after list of records
Virima Adds New Managed SaaS Services
SaaS IT Asset Management is new and crushes through obstructions to usage & reception, guaranteeing that your objectives are accomplished Getting new software tools up
Business Services Discovery and Mapping
DevOps Groups Get Incredible Insight Into the Web and Application Environment We’re announcing today the immediate availability of Services Topology View for our Virima ITAM/ITSM
Virima Adds New Features to ITAM Asset Discovery Tool
Virima Technologies, an innovator in Data Center Transformation (DCT) and IT Operations Management (ITOM), continues to help enterprises take the guesswork out of managing today’s
Getting the IT Discovery Job Done
Manual discovery of all IT assets is a time-consuming, cumbersome, error-prone job. And by the time it’s completed, assets may have been changed, added, or
Success Is In The Details – Part II
In my previous post I discussed what you need to know about servers, storage and networks when undertaking a discovery project. Today, I’ll discuss a
Success is in the Details
Last week I discussed why discovery is important and a few crucial questions to ask before starting the process. Today’s post is about the details
IT Asset Discovery: Analyze Your Critical IT Assets
The IT asset discovery phase is the critical first stage of a data center transformation project. In a complex environment, this phase can last months,
A Guide to Change Management for Modern IT Organizations
Change Management is a factor that weighs heavily on most IT organizations. Especially when they are contemplating making a significant investment in transforming their IT
How Good is Your Change Management Process?
When it comes to change management processes, just pretty good can get you in big trouble. Sure you have an established process but can you
Virima™ Earns “Vendor to Watch” for IT Asset Inventory & Service Management
“Virima’s objective—to make the ‘whole greater than the sum of its parts’—is well reflected in Virima’s compelling design, functionality, and careful attention to administrative requirements,” said
When Improvements are not enough
The 80% of IT Infrastructure & Operations Directors I know can’t fix things in their environment unless there is a compelling business reason. You “gotta”
How to Live Without IT Stress
It’s Monday morning and you are driving into work. It is probably early enough to beat traffic, a big coffee sits in the cup holder,
How IT Adoption Trumps Functionality Every Time
S = Success Goals O = On-boarding Process A = User Adoption R = Requirements Roadmap The biggest challenge for organizations migrating from ad hoc
Mastering IT asset discovery: Strategies for overcoming risks
In today’s world, the name of the game is efficiency. Organizations are constantly looking for ways to make their operations more efficient and productive. When
The 4 major approaches of IT asset discovery
If a company wants to be able to work efficiently and effectively, it needs to know what devices it has in its network. Having an
Achieve IT resilience with asset discovery and service mapping
The way we do business is changing. It is no longer acceptable to wait for a problem to occur and then go looking for solutions.
IT asset discovery vs. service mapping debate: Which one is right for your business?
To run a successful IT environment, you need to manage your assets. This includes everything from computers and hardware to software licenses and network peripherals. Here
Active vs passive scanning in IT environments
The most common use of network scanning is to detect the assets on a network, such as computers and printers. Network scanning can be automated
Active vs. passive IT asset discovery: Which one works better?
IT asset discovery is a critical part of IT management, allowing organizations to take inventory of all the devices and software used across their networks.
How helpful is agent-based discovery for your business?
Agent-based asset discovery is a way to find hidden patterns and trends in your data. It uses software agents that navigate through your data, finding
Why IT discovery is critical for vulnerability management
Most of the world’s largest companies have hit the headlines for all the wrong reasons due to security breaches. The statistics are startling. According to
How Virima simplifies agentless asset discovery
What is agentless asset discovery? Agentless asset discovery refers to the use of tools that do not require agent software to monitor its status or
7 asset discovery challenges that Virima can help you solve
The IT asset discovery process is an essential part of modern IT management. With the massive adoption of hardware and software and the cost of
Data breach prevention: Reduce risks with asset discovery
Data breaches are a major concern for organizations of all sizes. They can result in fines, lawsuits and damage to an organization’s reputation. As an
IT Discovery in 2023: Predictions
The IT asset management (ITAM) market is set to undergo some profound changes over the next five years. Emerging technologies will continue to disrupt existing
Agent-based vs. agentless discovery: which is best for your business?
There are two major ways of asset discovery: agent-based and agentless. Most organizations often have a hard time choosing between agent-based discovery or agentless discovery
How does network asset discovery benefit your business?
As part of the IT team, how often are you asked what assets are present on your network? As somebody responsible for finding, tracking, and
Improve customer service delivery with Virima IT discovery
Your business is only as good as the experiences it offers its customers. Despite that, many organizations need help to provide great customer experiences for
Why choose an automated IT discovery tool?
Automated IT discovery tools are often overlooked, even by large corporations. The IT environment is constantly changing. Applications are continuously added, removed, or modified while
ServiceNow Discovery—Is it right for you?
ServiceNow Discovery may not be giving you everything you need. Keep reading to discover why. Automated IT asset discovery is a must-have to quickly find
Why your next IT discovery tool must include support for multi-cloud
Your Next IT Discovery Tool ‘MUST’ Include Support for Multi-Cloud According to the predictions by Gartner, over 75% of midsize and large organizations will adopt
Introducing ViVID Service Maps
CMDB service maps are visual depictions of hierarchical relationships among business services (sometimes also major applications) and their supporting Configuration Items (CIs). Because service maps
Cover Your Assets: The Path Toward Digital Transformation
Your company either is or soon will be considering or pursuing some initiative related to digital transformation. Those efforts promise great rewards, but also come
Are Critical Business Systems Running Under People’s Desks?
During the late 90s and early 2000s, it wasn’t uncommon for IT staff to have essential business systems running on servers sitting in their cubicles
How IT Can Be Used to Support Healthcare and Medical Devices
An IT system outage in most companies is frustrating and it may be disruptive. At healthcare companies, however, where the lives and well-being of patients
Managing Active Instances in Your IT Environment
One of the most common questions System Administrators face is determining how many instances a certain component is present in the IT Environment. The follow-up
3 Ways to Drive Better Decisions with ITAM Solutions
Companies expect their IT departments to provide a set of systems and services to enable business agility, ensure robust user experiences, and manage technology assets
Digital Transformation Requires a Better Understanding of Your IT Environment
Digital Transformation of business has been one of the most common trends in the IT industry during the past few years as companies consider new
Mapping Service and Infrastructure Dependencies in Your IT Environment
Without a doubt, IT environments are complex. With cloud services, 3rd party components, and employees bringing their own devices (BYOD) to work, it can sometimes
Discovering IT Assets After Mergers and Acquisitions
Mergers and Acquisitions (M&A) are a common part of the business environment and can be an effective means of growing your company’s products, services, customer
Technology Assets Underutilized in Your IT Environment
IT organizations spend plenty of money each year deploying and maintaining technology assets – from the centralized servers and network devices to the desktop and
IT Asset Inventory Management — Know the Data You Have
IT Asset Management Risks Don’t be surprised the next time you look for IT asset inventory data. Whether you are trying to resolve a major
Your Guide to Effective Risk Management for ITAM Security
Loss of company assets and employee devices can be frustrating, but when missing or stolen devices appear on your company network, the situation can become
Managing Risk – Default Passwords
It’s common knowledge default passwords are a security risk – especially when the same password is built into hardware from a vendor. Most companies are
A Guide to IT Configuration Data Management
IT Service Management (ITSM) and Configuration Management Databases (CMDB) have been around for a long time and most companies have been loading them with configuration
What Is Security Patch Management and Why Is It Important?
Every day, the information-security community is identifying new threats, new software bugs, and other security vulnerabilities that are constantly putting your company at risk from
IT Discovery: A Comprehensive Overview of Your IT Ecosystem
Do you know about all the components in your IT ecosystem? Do you know how they connect and interact with each other? Do you understand
Do Your Change Management Tools Alert You to Unplanned Changes?
Change Management is great – funneling changes through a common set of processes to ensure the proper reviews occur and your CMDB is updated; however,
ServiceNow reporting made easy: A comprehensive guide to custom reports and dashboards
Reporting enables organizations to gain insights into their IT processes. It streamlines performance monitoring and helps make data-driven decisions. If you’re using the ServiceNow® platform,
Maximizing IT service performance with Integrated ServiceNow CMDB and ITSM solutions
ServiceNow® offers two robust solutions for organizations to effectively handle their IT services and infrastructure: the Configuration Management Database (CMDB) and IT Service Management (ITSM)
The power of ServiceNow CMDB API: Integrating with external applications
ServiceNow’s Configuration Management Database (CMDB) works as a single system of record for IT infrastructure, services, and assets in an organization. To put it simply,
ServiceNow implementation best practices: How to optimize ServiceNow for your organization
In the world of IT, various systems and tools are used to manage different aspects of service delivery, such as incident management, change management, asset
A comprehensive guide to managing CIs in ServiceNow CMDB
Are you tired of struggling to keep track of your organization’s IT assets? Do you find yourself constantly searching for information on your company’s hardware
Mastering configuration items (CIs) and configuration management in ServiceNow CMDB: A step-by-step guide
Configuration Items (CIs) are the building blocks of your ServiceNow CMDB. At the most basic level, a CI is any object that the system can
How to overcome the challenges of cloud-based CMDB management?
As more and more organizations move their IT infrastructure to the cloud, it’s becoming increasingly important to have a comprehensive understanding of the assets that
Why configuration management is critical for global companies?
If you run a business, you likely have a lot of computers and software. You also likely have a lot of data about those computers
How to use CMDB for better enterprise knowledge management?
Enterprise knowledge management (EKM) is a term used to describe the process of managing your organization’s critical knowledge assets. It’s important because it helps you
Why your business requires a modern CMDB?
The configuration management database (CMDB) has been a central part of IT service management for decades. The CMDB is crucial to your business because it
10 types of CMDB discovery techniques you must know
As an IT asset manager, it is essential to have a complete and up-to-date picture of your organization’s assets, where they are located, and how
How to select the best CMDB discovery technique
The Configuration Management Database (CMDB) is a key part of your IT infrastructure, but it can be difficult to manage. If you don’t have the
CMDB with automated discovery
Configuration management is a crucial part of IT operations. It is the process of maintaining and controlling the physical, software and logical components used to
CMDB: Understanding dependencies between configuration items
It is important for an enterprise to know about its IT environments, which includes out-of-date inventory and configuration data. CMDB plays a crucial role in
CMDB in 2023: 4 important trends to watch out for
Configuration management has moved from an after-thought to a primary concern for organizations. This year, we’ve seen record growth in configuration management platforms and solutions
The benefits of a custom CMDB for IT asset management
Configuration management databases (CMDB) are beneficial for any organization that uses IT services. It helps IT departments improve coordination and productivity while reducing security risks
How Virima CMDB helps you overcome IT challenges
The benefits of having a configuration management database (CMDB) are clear: But having a CMDB can be challenging. There are many potential pitfalls that can
Do you need a CMDB in cloud environments?
The cloud is a new frontier. An accurate, well-maintained Configuration Management Database (CMDB) can help to reduce the risks of the cloud transition and support
How to determine CMDB accuracy?
In order to understand why your CMDB needs to constantly remain accurate, let us first understand the role it plays in your business. Organizations, especially
ServiceNow Discovery—Is it right for you?
ServiceNow Discovery may not be giving you everything you need. Keep reading to discover why. Automated IT asset discovery is a must-have to quickly find
ServiceNow competitors—are there any?
With 200+ viable choices in the market, of course, there are options for IT departments looking to deploy or replace their current IT Service Management
What is a configuration item in ITIL?
An ITIL configuration item (CI) is a basic building block for your Configuration Management Database (CMDB). And your ITIL CMDB is a critical element of
The role of your CMDB in effective IT management
The Configuration Management Database (CMDB) contains information about the enterprise’s logical and physical assets. Modern service management platforms provide core functionality referenced by all service
Five reasons why cloud assets should be in configuration management database (CMDB)
Are you planning a move to the cloud, or have you already made the move and now want to make the most of it? No
What is IT asset discovery?
There is an old saying that you can’t manage something unless you can measure it. IT asset discovery can provide you with accurate and up-to-date
ServiceNow CMDB: Best Practices
The most significant ServiceNow CMDB best practice is having a system with data you can trust. ServiceNow will tell you that, so will your stakeholders
Successful CMDB implementation in six steps
The value of a Configuration Management Database (CMDB) is undisputed when carefully implemented with a clear plan in place about how the CMDB database will
What is a CMDB, and why is it important?
Understanding the Configuration Management Database (CMDB) and its core functions is a critical aspect of service management. The CMDB forms the hub of numerous service
CMDB update: when and how to revive your dead CMDB?
Your CMDB is dead. If you’re not sure why, keep reading. This could be the wake-up call for you to finally update your CMDB. Your
How does CMDB help in change management?
When you’re an IT professional, there’s nothing more frustrating than having to deal with change management. Enter CMDB. A CMDB helps you with change management effectively
What are the differences between configuration management and IT asset management?
IT Asset Management (ITAM) and configuration management are both useful practices that can benefit any organization using IT. Both of these practices are concerned with
How to create and maintain a reliable CMDB?
A Configuration Management Database (CMDB) contains information about the components, relationships and interdependencies of the IT infrastructure in an organization. This article addresses how you
CMDB Best Practices: How companies can get it right
This article addresses how you can apply best practices for your CMDB such that you get it right the first time. Unfortunately, the CMDB is
Best CMDB Tools: What Do They Feature?
What is a CMDB and why do you need one? Configuration Management Database (CMDB) is not dead, but it needs to evolve. CMDB tools are
Configuration Management Database Security
The Configuration Management Database (CMDB) is the backbone of any configuration management system. Configuring dozens or even hundreds of workstations would be a time-consuming and
Your CMDB: Your ITSM-ITOM Connection
A previous post, “ITSM and ITOM: How They Align, How They Differ, and Why They Matter,” defined IT Service Management (ITSM) and IT Operations Management
A CMDB Without Discovery Is Just a Database
The importance of discovery comes from what it provides to the users of the Configuration Management Database (CMDB): trustworthy data and greater speed to value.
Virima’s Guide to Incorporating Agile Framework with ITIL 4
ITIL4® embraces Agile more than any of the previous versions of ITIL, making it easier to implement and less of an organizational impact when implemented.
What is Vulnerability Management?
In any kind of system, a vulnerability points to a “state of being exposed to the possibility of attack or harm.” In the age of
Introducing ViVID Service Maps
CMDB service maps are visual depictions of hierarchical relationships among business services (sometimes also major applications) and their supporting Configuration Items (CIs). Because service maps
The Importance of IT Foundations for a Growing Business
The past decade has introduced a tremendous change in the IT industry. If you were to compare your IT ecosystem today with how it was
Is 2020 the Year of the Configuration Management Database (CMDB)?
The time for Configuration Management Database (CMDB) has come! A new decade is upon us, and if you are like most people in the IT
Global Entertainment Giant Selects Virima Over ServiceNow
While we are not able to share the client’s name, we can tell you it has the leading portfolio of global, multi-platform entertainment brands. Through
ITIL4 and IT Operations Management
ITIL4 offers a shift from previous editions of the best-practice framework of individual services and processes to a more holistic approach, based on the delivery
How ITOM is Relevant in a DevOps World
IT Operations Management (ITOM), which is operational practices based on event management, performance monitoring, and CMDB use, becomes increasingly useful in a DevOps world as
Our Take on Making Modifications to the ITIL® v4
Problem management and incident management need to be treated differently. Here’s why Although ITIL4® is very complete in its approach to service management and value,
What Does the IT Term “CMDB” Stand For?
The “CMDB” acronym stands for the words – Configuration Management Database. Your CMDB database is a critical element of an IT estate and the IT
Is Your CMDB a Catalyst for IT Evolution?
As your business grows and evolves, so must its IT estate. And no part of your IT estate is more critical to that evolution than
5 questions to ask before creating your ITAM strategy
A lot of companies are starting to realize the importance of a strong IT asset management (ITAM) program, but many don’t get very far in
Strategies for maximizing CSAM detection and visibility
If you’re responsible for managing the IT security of a company, it can be difficult to know what needs to be done and where your
Your essential guide to cybersecurity asset management
Cybersecurity asset management (CSAM) is a process for identifying, assessing, and prioritizing IT infrastructure for protection. The goal of CSAM is to identify and prioritize
7 reasons why you should invest in a cybersecurity asset management tool
If you are an IT asset manager looking to protect your organization from the ever-growing threats posed by advanced cyberattacks, you must consider implementing a
Why knowing your assets is crucial for cybersecurity?
There are many reasons why an asset inventory is essential. It’s important to stay up to date on cybersecurity, as well as other IT topics
What are the essentials of crafting a strong cybersecurity plan?
Cybersecurity is an ever-growing concern for companies and organizations. With the rise in cyberattacks and data breaches, it’s important to develop a formal cybersecurity plan
The battle against cyber threats: Protecting asset management firms from ransomware and phishing
Ransomware and phishing attacks may seem like something that only happens to other companies, but they can and do happen to any business. These two
Business continuity planning with Virima
Preparing for a disaster is often not as simple as it seems. When you’re thinking about how to protect your business against potential disasters, you
Why ITAM is not just a fancy term for inventory management?
If you’ve ever worked in IT, you may have heard the term “ITAM” tossed around a few too many times and is often confused with
ITAM in a hybrid workplace: How to secure your assets?
Organizations operating in a hybrid environment—consisting of both in-office and remote work arrangements—can face unique challenges when managing their IT assets. With the emergence of
Cybersecurity and hybrid cloud: 5 Things asset managers must know
As an IT asset manager, staying on top of the latest cybersecurity trends and hybrid cloud technology is crucial—especially as user demand for secure remote
Everything you must know about national vulnerability database integration
Keeping your IT infrastructure safe and secure is a top priority for every organization. One way to do this is to import data from the
What to do after a data breach: 7 CSAM tips for IT teams
After a data breach, taking quick and effective action is essential to secure your computers and prevent further damage. Cybersecurity asset management (CSAM) tools can
5 steps to creating a foolproof IT disaster recovery plan
Imagine this: you get that dreaded 3 AM call saying that the storm took out your entire data center—leading to a huge disruption in services
Manage vulnerabilities and reduce risks with CSAM
The need for comprehensive cybersecurity asset management (CSAM) solutions has never been greater in today’s digital world. As cyber threats continue to evolve, organizations of
Understanding hybrid and multi-cloud network topologies
In the modern digital landscape, IT managers have various cloud computing options like hybrid cloud, multi-cloud, and more. The world of cloud computing is becoming
CSAM: overcome cybersecurity challenges in asset management
As an IT manager, keeping up with emerging cybersecurity threats is daunting. With asset management taking on increasing importance in the digital age, failing to
Reducing MTTR: 8 strategies to get it done quickly
IT organizations are facing a difficult challenge: improving productivity and efficiency as they become leaner and more distributed. One metric that can help IT improve
6 ways your ITAM is key to your organization’s cybersecurity
Cyberattacks have increased over the years. If your organization is to be successful globally, you need to support your IT infrastructure with a mature and
Strategy and risk management with CSAM
Cybersecurity risk management is an ongoing process that requires organizations to assess their risks and implement mitigating controls to reduce those risks. Risk assessment requires
Cybersecurity asset management: 10 things you must know
Cybersecurity asset management has become a crucial part of IT security, but there are still many organizations that have yet to adopt it. The emergence
ITAM vs CSAM: which is better for your business?
Every organization needs a good asset management program. This is true whether the organization is a small business, an education institution or a large enterprise.
8 ways CSAM can help you manage cyber risks
As an IT manager, keeping up with emerging cybersecurity threats is daunting. With asset management taking on increasing importance in the digital age, failing to
ITAM in 2023: Predictions
As the world of IT continues to change, IT asset management (ITAM) remains one of the most important foundation blocks that can be built on.
ITAM for risk management
The digital economy is a tough place to be in if you do not understand the level of security your IT assets need. It is
Cyber security threat detection and mitigation using IT discovery
Asset discovery is the process of identifying, cataloging and prioritizing all the information systems in your environment. Getting a clear picture of what devices are
5 benefits of automated asset discovery for your business
It’s not uncommon for companies to have assets that are never inventoried, or even known to exist. This means that when a disaster or other
Every IT project needs an IT asset management tool
The role of IT has grown significantly in the last decade. Today, IT needs to deliver more value than ever, with more efficiency and agility.
9 ways to declutter your ITAM tool
In today’s competitive business world, anything less than optimal efficiency can create a big problem for the continuity of your operations. That’s why businesses are
ServiceNow competitors—are there any?
With 200+ viable choices in the market, of course, there are options for IT departments looking to deploy or replace their current IT Service Management
What is IT asset discovery?
There is an old saying that you can’t manage something unless you can measure it. IT asset discovery can provide you with accurate and up-to-date
Asset management vs. configuration management
Asset management vs. configuration management: Is it really one versus the other? Masters of asset and configuration management appear to travel in different circles, with
Service desk vs. help desk: What is the difference?
Some people think that an IT service desk is the same thing as an IT help desk. It isn’t and we’re going to explain the
What are the differences between IT asset management and inventory management?
IT asset management (ITAM) and inventory management are both useful practices that can benefit any organization using IT. Inventory management can exist without IT asset
What are the differences between configuration management and IT asset management?
IT Asset Management (ITAM) and configuration management are both useful practices that can benefit any organization using IT. Both of these practices are concerned with
Reduce IT Security Risks with Virima IT Asset Management
As the IT industry continues to grow and evolve, so do the IT security risks associated with it. According to a 2022 report by Verizon,
Cloud asset management with Virima for SMBs
Cloud gives you all the flexibility you need and it lets you scale your infrastructure to meet changing demands. But what if you want to
Best ITAM Tools: What Do They Feature?
Before we delve into what features constitute the best ITAM tools, let’s take a look at why ITAM is imperative. The need for IT Asset
IT Asset Management Best Practices 2022
A Brief Overview of IT Asset Management IT asset management is commonly classified as a subset of IT service management (ITSM). The objective of IT
IT asset management: cost optimization
Why is IT asset management cost optimization important? The cost of implementing and managing IT is rapidly increasing. IT has also become a strategic asset
You’ve Decided You Need an ITAM Tool. Now What? (part 2 of 2)
The first part of this post focused on some key features your chosen IT Asset Management (ITAM) tool should have. It also discussed why every
You’ve Decided You Need an ITAM Tool. Now What? (part 1 of 2)
IT Asset Management (ITAM) is critical to effective delivery and management of the IT-powered services that drive your business. But despite what some vendors and
What is Vulnerability Management?
In any kind of system, a vulnerability points to a “state of being exposed to the possibility of attack or harm.” In the age of
Introducing ViVID Service Maps
CMDB service maps are visual depictions of hierarchical relationships among business services (sometimes also major applications) and their supporting Configuration Items (CIs). Because service maps
Our Take on Making Modifications to the ITIL® v4
Problem management and incident management need to be treated differently. Here’s why Although ITIL4® is very complete in its approach to service management and value,
Differences Between Patch Management and IT Asset Management
In this era of heightened focus on cyber security, patch management is an increasingly popular and urgent subject of discussion among IT leaders and their
How to Prepare for IT Audits With Effective Inventory Management
IT audits. Whether requested or required to clarify software licenses, update, and reconcile asset inventories, assess cyber security, or comply with regulatory requirements, IT audits are
Maximizing IT service performance with Integrated ServiceNow CMDB and ITSM solutions
ServiceNow® offers two robust solutions for organizations to effectively handle their IT services and infrastructure: the Configuration Management Database (CMDB) and IT Service Management (ITSM)
ITSM process mapping: A roadmap to improved service delivery
ITSM (IT Service Management) processes mapping documents and visualizes ITSM processes from initial request to delivery in an organization. It helps understand how IT services
How to measure the success of ITSM tools and processes
Effective IT Service Management (ITSM) processes and tools are critical to delivering quality IT services that meet business objectives and satisfy end-users. On the other
ITSM process integration with other business processes for better service delivery
How IT service management (ITSM) processes work? To understand how ITSM works, let’s consider a bustling international airport with several flights across many different terminals
ServiceNow competitors—are there any?
With 200+ viable choices in the market, of course, there are options for IT departments looking to deploy or replace their current IT Service Management
What is IT asset discovery?
There is an old saying that you can’t manage something unless you can measure it. IT asset discovery can provide you with accurate and up-to-date
Incident management: communication best practices
Incidents are a part of business, particularly for companies with a large dependency on technology and data. When major incidents happen, business processes, the ability
Asset management vs. configuration management
Asset management vs. configuration management: Is it really one versus the other? Masters of asset and configuration management appear to travel in different circles, with
Five ways to effectively improve the incident management process
Incident management is crucial while dealing with major incidents. They are the crises that have widespread impacts on your employees, disrupt your operations, and impact
Your CMDB: Your ITSM-ITOM Connection
A previous post, “ITSM and ITOM: How They Align, How They Differ, and Why They Matter,” defined IT Service Management (ITSM) and IT Operations Management
A CMDB Without Discovery Is Just a Database
The importance of discovery comes from what it provides to the users of the Configuration Management Database (CMDB): trustworthy data and greater speed to value.
Virima’s Guide to Incorporating Agile Framework with ITIL 4
ITIL4® embraces Agile more than any of the previous versions of ITIL, making it easier to implement and less of an organizational impact when implemented.
Introducing ViVID Service Maps
CMDB service maps are visual depictions of hierarchical relationships among business services (sometimes also major applications) and their supporting Configuration Items (CIs). Because service maps
What is ITSM in 2020?
The world of ITSM has changed as technology has shifted from providing tools for administrative support to being fully embedded in the delivery of the
The Importance of IT Foundations for a Growing Business
The past decade has introduced a tremendous change in the IT industry. If you were to compare your IT ecosystem today with how it was
Global Entertainment Giant Selects Virima Over ServiceNow
While we are not able to share the client’s name, we can tell you it has the leading portfolio of global, multi-platform entertainment brands. Through
ITSM and ITOM: How They Align, How They Differ, and Why They Matter
Two of the topics most frequently discussed among IT folks are IT Service Management (ITSM), and IT Operations Management (ITOM). ITSM and ITOM are inextricably
Process Excellence: A Prerequisite for ITSM Success
Everybody in IT talks about processes. But how well do yours work, how do you know, and how do you make and keep them the
IT Service Management Drives Successful Digital Transformation
The growth and pervasiveness of connected digital technologies has transformed how almost everything gets manufactured, delivered, bought, and sold around the world. This unrelenting transformative
GDPR & ITSM: Is your IT service management system ready?
The General Data Protection Regulation (GDPR) went into effect in May 2018. This comprehensive new set of rules is intended to protect the private information
How IoT Will Impact IT Service Management (ITSM)?
More Devices, More Connections, More User Demands, More Complexity The mobile, social web has grown to include millions of users, devices, and connections around the
Cybersecurity is Crucial to Your Business. Are You Secure Enough?
CompTIA, a leading IT industry membership association, has published its IT Industry Outlook 2018 report. That study cites IDC research that projects, “global information technology
Integrating SecOps With Your ITSM: How to Get Started (Part 2)
IT Service Management (ITSM) and Security Operations (SecOps) are equally critical to survival and success at many businesses. The need to bring them closer together
Integrating SecOps With Your ITSM: How to Get Started (Part 1)
IT Service Management (ITSM) and Security Operations (SecOps) are equally critical to survival and success for many businesses. The need to bring them closer together
What is IT Management and How Can It Help Your Business?
The quality of IT management at your business contributes directly to how successful your business is. And given current trends in business and IT, that
IT Management: Improving User Satisfaction With Marketing & Sales
Your Users Are Also Your Clients You may not think marketing and sales are parts of IT management very often, or at all, but as
A Brief Beginner’s Guide to IT Management
Modern-day entrepreneurs and IT management frequently repeat an admonition popular in and beyond Silicon Valley: “fail fast.” The thinking behind the words? Build it, ship
Cover Your Assets: The Path Toward Digital Transformation
Your company either is or soon will be considering or pursuing some initiative related to digital transformation. Those efforts promise great rewards, but also come
The Impact of GDPR on IT Asset Management
In case you missed it, the General Data Protection Regulation (GDPR), went into effect on May 25, 2018. You should care about it and address
3 Ways to Drive Better Decisions with ITAM Solutions
Companies expect their IT departments to provide a set of systems and services to enable business agility, ensure robust user experiences, and manage technology assets
Digital Transformation Requires a Better Understanding of Your IT Environment
Digital Transformation of business has been one of the most common trends in the IT industry during the past few years as companies consider new
Technology Assets Underutilized in Your IT Environment
IT organizations spend plenty of money each year deploying and maintaining technology assets – from the centralized servers and network devices to the desktop and
IT Asset Management: Monitor and Manage Your IT Environment
When many people think of IT Asset Management (ITAM), the first thing that comes to mind is often long lists of assets and the time-consuming
Using Data Visualization to Assess the Impact of an Incident, So You Can Resolve Incidents Quickly
IT Asset Management Tools are a must! Incidents in your IT environment happen every day. Some are minor issues impacting a single user or a
What are the Weak Links in Your IT Services?
IT services consist of many components — some you own and others you obtain from 3rd parties. Like a chain that is only as strong
How service mapping can improve incident and change management processes?
Service mapping is a key tool for incident and change management. It provides many benefits to the organization, such as enabling better communication between teams
How to map business dependencies for data center and cloud operations?
Business dependencies are an important aspect of IT. They can be hard to map and manage, though, which is why it’s useful to know how
How IT service mapping improves application visibility?
Application topologies can be a bit overwhelming at first, but once you get the hang of it, they’re a great way to understand how your
Achieve IT resilience with asset discovery and service mapping
The way we do business is changing. It is no longer acceptable to wait for a problem to occur and then go looking for solutions.
What is network topology mapping? Exploring the benefits, methods & types
What is network topology? Network topology mapping is a crucial practice for efficient network management. With the help of specialized software, administrators can accurately map
IT asset discovery vs. service mapping debate: Which one is right for your business?
To run a successful IT environment, you need to manage your assets. This includes everything from computers and hardware to software licenses and network peripherals. Here
Improve your incident response process with service mapping
As an IT manager, ensuring you have the right response processes when incidents occur can feel like a challenge. Knowing your system’s interdependencies and how
Why your IT ecosystem needs an application dependency mapping software
For a long time, IT teams have been looking for ways to gain deeper insight into how their applications work together as a system. The
Service mapping and disaster recovery planning
In 2021, the disaster recovery market reached $5.2 billion and was expected to grow by 27.84% between 2022 and 2027.It is because the possibility of
How relationship mapping drives IT asset management insights
What is relationship mapping? Relationship mapping is the process of creating a visual representation of an organization’s network of IT asset relationships. It is not
How Virima’s ViVID service mapping plays nice with ServiceNow
The IT department of the future isn’t just about server farms and data centers. It’s about connecting with your customers, delivering the best experience possible,
Service mapping is critical for change management plan
It’s now common knowledge that managing change is an essential part of digital transformation. But what most people don’t realize is that the first step
Optimize your CMDB with application dependency mapping
With technology continuing to evolve and business demand for service continuing to increase, enterprises need to establish and maintain a Configuration Management Database (CMDB) to
What kind of service mapping is best for your business?
Service maps are an incredibly powerful tool in the hands of business leaders. At their core, service maps are visual representations of the relationship between
Service Mapping in 2023: Predictions
Service mapping is a critical element of service provider networks. It’s becoming increasingly important as the Internet of Things (IoT) and other trends continue to
How to use service mapping for risk assessment and analysis
Every business faces risks. The higher your organization’s risk, the more likely you are to experience a significant loss or disruption. Risk management is essential
What is ViVID™ Service Mapping and why should it be your next big investment?
Most organizations know that service mapping is important, but they don’t know how to do it or where to start. The first step is to
Service mapping challenges and how to overcome them
If you’ve ever tried to map out your IT infrastructure, you know how challenging it can be. Service mapping is an aspirational tool for the
Effective service mapping implementation for your business
When it comes to IT infrastructure, it’s important to know what you have and how it works. Service mapping is a technique that helps you
Prepping up for service mapping implementation
Before you delve headlong into service mapping implementation, it is imperative that you properly prepare the necessary elements for the same. Business service mapping is
5 key business benefits of IT service mapping
What is service mapping? To understand the business value of IT service mapping, it’s important to shift to a service delivery mindset, rather than thinking
Why is a business service map critical for IT management?
Business service mapping is the area of configuration management that perplexes so many IT professionals. Yet, it provides the highest value in Configuration Management Database
What is Vulnerability Management?
In any kind of system, a vulnerability points to a “state of being exposed to the possibility of attack or harm.” In the age of
Introducing ViVID Service Maps
CMDB service maps are visual depictions of hierarchical relationships among business services (sometimes also major applications) and their supporting Configuration Items (CIs). Because service maps
ServiceNow reporting made easy: A comprehensive guide to custom reports and dashboards
Reporting enables organizations to gain insights into their IT processes. It streamlines performance monitoring and helps make data-driven decisions. If you’re using the ServiceNow® platform,
Maximizing IT service performance with Integrated ServiceNow CMDB and ITSM solutions
ServiceNow® offers two robust solutions for organizations to effectively handle their IT services and infrastructure: the Configuration Management Database (CMDB) and IT Service Management (ITSM)
The power of ServiceNow CMDB API: Integrating with external applications
ServiceNow’s Configuration Management Database (CMDB) works as a single system of record for IT infrastructure, services, and assets in an organization. To put it simply,
ServiceNow implementation best practices: How to optimize ServiceNow for your organization
In the world of IT, various systems and tools are used to manage different aspects of service delivery, such as incident management, change management, asset
A comprehensive guide to managing CIs in ServiceNow CMDB
Are you tired of struggling to keep track of your organization’s IT assets? Do you find yourself constantly searching for information on your company’s hardware
Mastering configuration items (CIs) and configuration management in ServiceNow CMDB: A step-by-step guide
Configuration Items (CIs) are the building blocks of your ServiceNow CMDB. At the most basic level, a CI is any object that the system can
Mastering IT asset discovery: Strategies for overcoming risks
In today’s world, the name of the game is efficiency. Organizations are constantly looking for ways to make their operations more efficient and productive. When
How to overcome the challenges of cloud-based CMDB management?
As more and more organizations move their IT infrastructure to the cloud, it’s becoming increasingly important to have a comprehensive understanding of the assets that
Why configuration management is critical for global companies?
If you run a business, you likely have a lot of computers and software. You also likely have a lot of data about those computers
How to use CMDB for better enterprise knowledge management?
Enterprise knowledge management (EKM) is a term used to describe the process of managing your organization’s critical knowledge assets. It’s important because it helps you
Why your business requires a modern CMDB?
The configuration management database (CMDB) has been a central part of IT service management for decades. The CMDB is crucial to your business because it
The 4 major approaches of IT asset discovery
If a company wants to be able to work efficiently and effectively, it needs to know what devices it has in its network. Having an
Achieve IT resilience with asset discovery and service mapping
The way we do business is changing. It is no longer acceptable to wait for a problem to occur and then go looking for solutions.
IT asset discovery vs. service mapping debate: Which one is right for your business?
To run a successful IT environment, you need to manage your assets. This includes everything from computers and hardware to software licenses and network peripherals. Here
Active vs passive scanning in IT environments
The most common use of network scanning is to detect the assets on a network, such as computers and printers. Network scanning can be automated
10 types of CMDB discovery techniques you must know
As an IT asset manager, it is essential to have a complete and up-to-date picture of your organization’s assets, where they are located, and how
How to select the best CMDB discovery technique
The Configuration Management Database (CMDB) is a key part of your IT infrastructure, but it can be difficult to manage. If you don’t have the
CMDB with automated discovery
Configuration management is a crucial part of IT operations. It is the process of maintaining and controlling the physical, software and logical components used to
Active vs. passive IT asset discovery: Which one works better?
IT asset discovery is a critical part of IT management, allowing organizations to take inventory of all the devices and software used across their networks.
How helpful is agent-based discovery for your business?
Agent-based asset discovery is a way to find hidden patterns and trends in your data. It uses software agents that navigate through your data, finding
CMDB: Understanding dependencies between configuration items
It is important for an enterprise to know about its IT environments, which includes out-of-date inventory and configuration data. CMDB plays a crucial role in
Why IT discovery is critical for vulnerability management
Most of the world’s largest companies have hit the headlines for all the wrong reasons due to security breaches. The statistics are startling. According to
How Virima simplifies agentless asset discovery
What is agentless asset discovery? Agentless asset discovery refers to the use of tools that do not require agent software to monitor its status or
7 asset discovery challenges that Virima can help you solve
The IT asset discovery process is an essential part of modern IT management. With the massive adoption of hardware and software and the cost of
Data breach prevention: Reduce risks with asset discovery
Data breaches are a major concern for organizations of all sizes. They can result in fines, lawsuits and damage to an organization’s reputation. As an
CMDB in 2023: 4 important trends to watch out for
Configuration management has moved from an after-thought to a primary concern for organizations. This year, we’ve seen record growth in configuration management platforms and solutions
IT Discovery in 2023: Predictions
The IT asset management (ITAM) market is set to undergo some profound changes over the next five years. Emerging technologies will continue to disrupt existing
The benefits of a custom CMDB for IT asset management
Configuration management databases (CMDB) are beneficial for any organization that uses IT services. It helps IT departments improve coordination and productivity while reducing security risks
Agent-based vs. agentless discovery: which is best for your business?
There are two major ways of asset discovery: agent-based and agentless. Most organizations often have a hard time choosing between agent-based discovery or agentless discovery
How Virima CMDB helps you overcome IT challenges
The benefits of having a configuration management database (CMDB) are clear: But having a CMDB can be challenging. There are many potential pitfalls that can
How does network asset discovery benefit your business?
As part of the IT team, how often are you asked what assets are present on your network? As somebody responsible for finding, tracking, and
Do you need a CMDB in cloud environments?
The cloud is a new frontier. An accurate, well-maintained Configuration Management Database (CMDB) can help to reduce the risks of the cloud transition and support
Improve customer service delivery with Virima IT discovery
Your business is only as good as the experiences it offers its customers. Despite that, many organizations need help to provide great customer experiences for
Why choose an automated IT discovery tool?
Automated IT discovery tools are often overlooked, even by large corporations. The IT environment is constantly changing. Applications are continuously added, removed, or modified while
How to determine CMDB accuracy?
In order to understand why your CMDB needs to constantly remain accurate, let us first understand the role it plays in your business. Organizations, especially
ServiceNow Discovery—Is it right for you?
ServiceNow Discovery may not be giving you everything you need. Keep reading to discover why. Automated IT asset discovery is a must-have to quickly find
ServiceNow competitors—are there any?
With 200+ viable choices in the market, of course, there are options for IT departments looking to deploy or replace their current IT Service Management
What is a configuration item in ITIL?
An ITIL configuration item (CI) is a basic building block for your Configuration Management Database (CMDB). And your ITIL CMDB is a critical element of
The role of your CMDB in effective IT management
The Configuration Management Database (CMDB) contains information about the enterprise’s logical and physical assets. Modern service management platforms provide core functionality referenced by all service
Five reasons why cloud assets should be in configuration management database (CMDB)
Are you planning a move to the cloud, or have you already made the move and now want to make the most of it? No
What is IT asset discovery?
There is an old saying that you can’t manage something unless you can measure it. IT asset discovery can provide you with accurate and up-to-date
ServiceNow CMDB: Best Practices
The most significant ServiceNow CMDB best practice is having a system with data you can trust. ServiceNow will tell you that, so will your stakeholders
Successful CMDB implementation in six steps
The value of a Configuration Management Database (CMDB) is undisputed when carefully implemented with a clear plan in place about how the CMDB database will
What is a CMDB, and why is it important?
Understanding the Configuration Management Database (CMDB) and its core functions is a critical aspect of service management. The CMDB forms the hub of numerous service
CMDB update: when and how to revive your dead CMDB?
Your CMDB is dead. If you’re not sure why, keep reading. This could be the wake-up call for you to finally update your CMDB. Your
How does CMDB help in change management?
When you’re an IT professional, there’s nothing more frustrating than having to deal with change management. Enter CMDB. A CMDB helps you with change management effectively
What are the differences between configuration management and IT asset management?
IT Asset Management (ITAM) and configuration management are both useful practices that can benefit any organization using IT. Both of these practices are concerned with
How to create and maintain a reliable CMDB?
A Configuration Management Database (CMDB) contains information about the components, relationships and interdependencies of the IT infrastructure in an organization. This article addresses how you
CMDB Best Practices: How companies can get it right
This article addresses how you can apply best practices for your CMDB such that you get it right the first time. Unfortunately, the CMDB is
Best CMDB Tools: What Do They Feature?
What is a CMDB and why do you need one? Configuration Management Database (CMDB) is not dead, but it needs to evolve. CMDB tools are
Configuration Management Database Security
The Configuration Management Database (CMDB) is the backbone of any configuration management system. Configuring dozens or even hundreds of workstations would be a time-consuming and
Your CMDB: Your ITSM-ITOM Connection
A previous post, “ITSM and ITOM: How They Align, How They Differ, and Why They Matter,” defined IT Service Management (ITSM) and IT Operations Management
A CMDB Without Discovery Is Just a Database
The importance of discovery comes from what it provides to the users of the Configuration Management Database (CMDB): trustworthy data and greater speed to value.
Why your next IT discovery tool must include support for multi-cloud
Your Next IT Discovery Tool ‘MUST’ Include Support for Multi-Cloud According to the predictions by Gartner, over 75% of midsize and large organizations will adopt
Virima’s Guide to Incorporating Agile Framework with ITIL 4
ITIL4® embraces Agile more than any of the previous versions of ITIL, making it easier to implement and less of an organizational impact when implemented.
What is Vulnerability Management?
In any kind of system, a vulnerability points to a “state of being exposed to the possibility of attack or harm.” In the age of
Introducing ViVID Service Maps
CMDB service maps are visual depictions of hierarchical relationships among business services (sometimes also major applications) and their supporting Configuration Items (CIs). Because service maps
The Importance of IT Foundations for a Growing Business
The past decade has introduced a tremendous change in the IT industry. If you were to compare your IT ecosystem today with how it was
Is 2020 the Year of the Configuration Management Database (CMDB)?
The time for Configuration Management Database (CMDB) has come! A new decade is upon us, and if you are like most people in the IT
Global Entertainment Giant Selects Virima Over ServiceNow
While we are not able to share the client’s name, we can tell you it has the leading portfolio of global, multi-platform entertainment brands. Through
ITIL4 and IT Operations Management
ITIL4 offers a shift from previous editions of the best-practice framework of individual services and processes to a more holistic approach, based on the delivery
How ITOM is Relevant in a DevOps World
IT Operations Management (ITOM), which is operational practices based on event management, performance monitoring, and CMDB use, becomes increasingly useful in a DevOps world as
Our Take on Making Modifications to the ITIL® v4
Problem management and incident management need to be treated differently. Here’s why Although ITIL4® is very complete in its approach to service management and value,
What Does the IT Term “CMDB” Stand For?
The “CMDB” acronym stands for the words – Configuration Management Database. Your CMDB database is a critical element of an IT estate and the IT
Is Your CMDB a Catalyst for IT Evolution?
As your business grows and evolves, so must its IT estate. And no part of your IT estate is more critical to that evolution than
Cover Your Assets: The Path Toward Digital Transformation
Your company either is or soon will be considering or pursuing some initiative related to digital transformation. Those efforts promise great rewards, but also come
Are Critical Business Systems Running Under People’s Desks?
During the late 90s and early 2000s, it wasn’t uncommon for IT staff to have essential business systems running on servers sitting in their cubicles
How IT Can Be Used to Support Healthcare and Medical Devices
An IT system outage in most companies is frustrating and it may be disruptive. At healthcare companies, however, where the lives and well-being of patients
Managing Active Instances in Your IT Environment
One of the most common questions System Administrators face is determining how many instances a certain component is present in the IT Environment. The follow-up
3 Ways to Drive Better Decisions with ITAM Solutions
Companies expect their IT departments to provide a set of systems and services to enable business agility, ensure robust user experiences, and manage technology assets
Digital Transformation Requires a Better Understanding of Your IT Environment
Digital Transformation of business has been one of the most common trends in the IT industry during the past few years as companies consider new
Mapping Service and Infrastructure Dependencies in Your IT Environment
Without a doubt, IT environments are complex. With cloud services, 3rd party components, and employees bringing their own devices (BYOD) to work, it can sometimes
Discovering IT Assets After Mergers and Acquisitions
Mergers and Acquisitions (M&A) are a common part of the business environment and can be an effective means of growing your company’s products, services, customer
Technology Assets Underutilized in Your IT Environment
IT organizations spend plenty of money each year deploying and maintaining technology assets – from the centralized servers and network devices to the desktop and
IT Asset Inventory Management — Know the Data You Have
IT Asset Management Risks Don’t be surprised the next time you look for IT asset inventory data. Whether you are trying to resolve a major
Your Guide to Effective Risk Management for ITAM Security
Loss of company assets and employee devices can be frustrating, but when missing or stolen devices appear on your company network, the situation can become
Managing Risk – Default Passwords
It’s common knowledge default passwords are a security risk – especially when the same password is built into hardware from a vendor. Most companies are
A Guide to IT Configuration Data Management
IT Service Management (ITSM) and Configuration Management Databases (CMDB) have been around for a long time and most companies have been loading them with configuration
What Is Security Patch Management and Why Is It Important?
Every day, the information-security community is identifying new threats, new software bugs, and other security vulnerabilities that are constantly putting your company at risk from
IT Discovery: A Comprehensive Overview of Your IT Ecosystem
Do you know about all the components in your IT ecosystem? Do you know how they connect and interact with each other? Do you understand
Do Your Change Management Tools Alert You to Unplanned Changes?
Change Management is great – funneling changes through a common set of processes to ensure the proper reviews occur and your CMDB is updated; however,
ServiceNow reporting made easy: A comprehensive guide to custom reports and dashboards
Reporting enables organizations to gain insights into their IT processes. It streamlines performance monitoring and helps make data-driven decisions. If you’re using the ServiceNow® platform,
Maximizing IT service performance with Integrated ServiceNow CMDB and ITSM solutions
ServiceNow® offers two robust solutions for organizations to effectively handle their IT services and infrastructure: the Configuration Management Database (CMDB) and IT Service Management (ITSM)
The power of ServiceNow CMDB API: Integrating with external applications
ServiceNow’s Configuration Management Database (CMDB) works as a single system of record for IT infrastructure, services, and assets in an organization. To put it simply,
ServiceNow implementation best practices: How to optimize ServiceNow for your organization
In the world of IT, various systems and tools are used to manage different aspects of service delivery, such as incident management, change management, asset
ITSM process mapping: A roadmap to improved service delivery
ITSM (IT Service Management) processes mapping documents and visualizes ITSM processes from initial request to delivery in an organization. It helps understand how IT services
A comprehensive guide to managing CIs in ServiceNow CMDB
Are you tired of struggling to keep track of your organization’s IT assets? Do you find yourself constantly searching for information on your company’s hardware
Mastering configuration items (CIs) and configuration management in ServiceNow CMDB: A step-by-step guide
Configuration Items (CIs) are the building blocks of your ServiceNow CMDB. At the most basic level, a CI is any object that the system can
How to measure the success of ITSM tools and processes
Effective IT Service Management (ITSM) processes and tools are critical to delivering quality IT services that meet business objectives and satisfy end-users. On the other
ITSM process integration with other business processes for better service delivery
How IT service management (ITSM) processes work? To understand how ITSM works, let’s consider a bustling international airport with several flights across many different terminals
How service mapping can improve incident and change management processes?
Service mapping is a key tool for incident and change management. It provides many benefits to the organization, such as enabling better communication between teams
Mastering IT asset discovery: Strategies for overcoming risks
In today’s world, the name of the game is efficiency. Organizations are constantly looking for ways to make their operations more efficient and productive. When
5 questions to ask before creating your ITAM strategy
A lot of companies are starting to realize the importance of a strong IT asset management (ITAM) program, but many don’t get very far in
3 ways to simplify IT knowledge management
Keeping up with IT knowledge management can be a difficult task. There’s so much information out there that it can be hard to know where
Strategies for maximizing CSAM detection and visibility
If you’re responsible for managing the IT security of a company, it can be difficult to know what needs to be done and where your
Your essential guide to cybersecurity asset management
Cybersecurity asset management (CSAM) is a process for identifying, assessing, and prioritizing IT infrastructure for protection. The goal of CSAM is to identify and prioritize