What is ServiceNow CMDB Best Practice?

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The most significant ServiceNow CMDB best practice is having a system with data you can trust.  ServiceNow will tell you that your stakeholders will tell you that and IT service management (ITSM) professionals will tell you that.  Achieving high-quality configuration management database (CMDB) data isn’t easy, and many companies will end up re-implementing their CMDB multiple times to try and get it right. Experience has shown that most CMDB implementation failures are caused by poor data quality, not poor system configuration. If you want a high-performing CMDB, best practices suggest that you should focus on the data gathered to populate the CMDB and then automate your discovery to ensure the CMBD is kept up to date. 

How are you going to improve the data you are managing today?  Throwing more people and more money at the problem isn’t the solution.  Your CMDB is a database, a place to store information.  Improving data quality (and overall CMDB value) is all about the inputs (what goes into your CMDB) and the outputs (how you are using CMDB data to support your ITSM processes). 

Are you still doing manual updates to your CMDB data 2-3 years after its implementation? If so, your ITSM team and your management are likely getting frustrated. Ask yourself these questions;

  • How much money are you spending collecting and maintaining your configuration data? 
  • Are you getting the quality and accuracy you need for analytics and decision making? 

Adopting an automated discovery process provides you the capabilities to capture robust details about components in your IT environment and populate your CMDB with data that you can trust.  Why can you trust it? – because you know exactly where the data came from, when it was collected and how it got into your CMDB. 

ServiceNow has a Discovery Offering, but Virima Discovery is Better

Virima Discovery is cheaper than ServiceNow’s discovery capabilities, but that isn’t why people are using it.  It isn’t about price; it’s about features.  Virima Discovery gives you;

  • Discovery of more devices.
  • The ability to collect more information about those devices.
  • Better integration with ServiceNow ITSM and CMDB than the ServiceNow discovery tool.

Implementing and operating ServiceNow is a costly endeavor for your company, and maximizing the value from that investment is critical.  The cost of poor data quality – both in productivity and lost business opportunity is high.  Enhancing your CMDB data quality through automating discovery is the best way to give your ServiceNow implementation a boost in value.

Service Mapping is the key to Better Decisions

Once you have data in your CMDB, you need tools for mapping and visualizing service dependencies to make your CMDB data informative and actionable.  Data at rest in a database is interesting, but the real value comes from putting that data to use.  ServiceNow offers a service mapping capability, but Virima offers much better visualization tools to expose your CMDB data to ITSM users. Change Managers need to understand if a change request will impact systems.  Incident Managers need to see what services are affected by an outage.  Problem Managers need to trace the root cause back to individual configuration items.  Virima Service Mapping is designed to give your staff the information they need to solve their most important and time-sensitive business problems.

Get More out of Your ServiceNow Investment

It is great you implemented ServiceNow, one of the best commercial ITSM platforms on the market  – Virima can make it better with its superior Discovery and Service Mapping capabilities.  ServiceNow CMDB best practice indicates that your focus should be on data quality.  Virima helps to drive better results from your ServiceNow investment so you can accelerate time to value, lower your operational costs, improve ITSM team productivity, and enable real data-driven decision making.

What is the ServiceNow CMDB best practice?

Use ServiceNow for your ITSM Platform but use Virima Discovery and Service Mapping to make it even better! Learn more about Virima Virima Discovery and Service Mapping by visiting our website.

Mike Bombard

Mike Bombard

Mike Bombard COO Virima Technologies - Mike joined Virima Technologies (Atlanta, GA) in 2010 and oversees Virima ITAM/ITSM SaaS product sales, marketing and field services organizations. He has been providing solutions to solve complex IT challenges in a variety of industries for over 25 years.

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