Virima V6.0 will soon be available with an all-new look, enhanced discovery, mapping and vulnerability features and more. Stay tuned!

Is 2020 the Year of the Configuration Management Database (CMDB)?

Too many network cables connecting to a Configuration Management Database CMDB

The time for Configuration Management Database (CMDB) has come! A new decade is upon us, and if you are like most people in the IT industry, you’re spending some time reflecting on what has been accomplished in the past few years and thinking about what new trends and developments await in the year and decade ahead. 

If you work in the IT Service Management (ITSM) space, you have a lot to look forward to. Many of the aspirations of the ITSM profession are going to be realized over the next decade – including AI-assisted incident management, companies finally getting control over their IT asset portfolio, and modern IT systems architected for 100% service availability. 

ITSM professionals have been hoping and striving for these things for a long time, and soon they will be within reach. There is just one piece of the puzzle that is missing: true configuration management. 

  • To achieve the inspirational goals of the ITSM profession over the next decade, companies need to invest now to up-level their asset and configuration management capabilities. This requires two key components: an automated CMDB capable of handling the scale and complexity of modern IT environments
  • Change and configuration data that is complete, accurate, and trustworthy. In the age of cloud services, mobile devices, and IoT, that means your CMDB database needs to be agile, automated and optimized for continuous change. 

Is 2020 going to be the year of the CMDB? 

For companies that are leaning into IT service management of the future, the answer is a resounding yes!

The Promised Land. Are We There Yet?

When it comes to your asset and configuration management capabilities, it is relatively easy to comprehend what it is you need. 

  1. A CMDB database comprising accurate and trustworthy data.
  2. A CMDB that is built and maintained by automated discovery tools.
  3. A configuration database that is populated with accurate, complete, and up-to-date information about your IT environment.
  4. A robust set of integrated analytics tools that enable you to harvest actionable business insights to drive operational decisions. 

If you want to leverage artificial intelligence (AI) to help you analyze incidents and changes, that’s awesome, but AI is only as good as the data available to it. If you want to take control of your IT costs through robust asset and configuration management processes, you aren’t going to be successful with manual inventories and a bunch of spreadsheets. 

If you want to design resilient services that are fault-tolerant and capable of 100% service availability not just the five 9’s goal of 20 years ago, you need to have a complete and accurate picture of the components and dependencies that make up your business services. Do these describe the promised land of ITSM? Are we there yet? Unfortunately, no, but we are getting closer.

Virima CMDB Can Help You Get Closer

Virima’s solutions aren’t necessarily the silver bullet to solve all your ITSM problems, but along with proper processes, they can help you move a few big steps closer towards achieving your modern ITSM vision. 

Two key capabilities from Virima – automated IT Discovery and Business Service Mapping – are a deficiency of most major ITSM systems. Yes, many claim to do both, but if you look closer, the features and performance you get from other solutions are often rudimentary and extremely difficult to implement. 

You don’t need a glorified spreadsheet of questionable data that produces no real value to anyone. Automating IT discovery and service mapping is what today’s ITSM users have been waiting for.

CMDB Auto Discovery

If you want to enable modern ITSM for your company, you need to look at augmenting your ITSM system with more robust tools for automating the discovery of all of the components and dependencies in your IT environments. Then, provide the capability to visualize your CMDB data in such a way that your ITSM, ITAM, IT Ops, ITSec, and DevOps teams can quickly and easily see what is going on and what needs to be done about it. These are Virima’s strengths.

With Virima’s IT Discovery tools, you can implement discovery agents and agentless collectors across your IT environment to capture all the critical pieces, parts, connections, and configurations of your IT systems – whether they are in the cloud, in data centers, at the edge, or remote over WAN/VPN. 

Your services are only as strong as the weakest link in the dependency chain, and Virima ensures that nothing is overlooked. Once Virima populates your CMDB database with a complete and accurate set of change and configuration management data, you can clearly know what you have, where it is located, and what it is used for.

CMDB: Dependency and Service Mapping

When we talk about 2020 being the year of the CMDB, the most significant breakthrough isn’t going to be what goes in, but rather the business insights that you will be able to get out of your CMDB. 

For all too many companies, data goes into a CMDB database, and like a black hole, it will never be seen or used again. That’s a real shame – some tremendous business insights are sitting within your configuration data just waiting to be harvested. 

Virima’s dynamic visualizations and automatic business service mapping capabilities enable you to transform CMDB data from rows and columns into a visual representation of your business and IT environment. 

This visualization can be enriched with change and incident management, availability, business process dependencies, performance data, and other operational data to provide your staff with the tool to turn your raw CMDB data into actionable business insights.

Virima ensures your CMDB is not just another database of asset and configuration management data but is something that is actionable and genuinely game-changing.

Start 2020 Off Strong! 

Enhance your CMDB management with the capabilities you need to deliver the insights that your ITSM function needs to be productive today and, at the same time, build the foundation you will need for the next wave of modern ITSM that this new decade is shepherding in. 

Virima features can automatically discover and map your critical IT resources and the interconnections that link them to one another, your applications and services, and your users.

Virima is here to help. To get started, contact us today to schedule a demo and explore the possibilities!

Subscribe to Our Newsletter

More to Explore

Table of contentsWhat is CMDB, and why is it important for your cloud initiatives?CMDBs and change managementCMDBs and incident managementCMDBs and problem managementCompliance reporting made easy with CMDBsImpact analysis with CMDBs and cloud assetsMake better, fact-based decisions with Virima for…

Table of contentsHow does asset discovery work?What types of IT assets can you discover?NetworksServersPCs, laptops, and mobile devicesBenefits of IT asset discoveryLess time spent on cataloging IT assetsBetter and detailed IT reportsStreamlined IT asset acquisitionEnsuring compliance with security policies A single…

Table of contentsWhy stakeholder communications are importantHow to prepare for incident communicationIncident management best practicesCommunication plan High-quality major incident management communication plan Using visualizations in stakeholder communicationsIncident mitigation with visualizations Virima can help you with incident management Incidents are a part of business,…

Table of contentsAsset managementTracking and labeling assets’ locations and states through an asset register Tracking and managing software licenses Managing end-user devicesKeeping tabs and handling decommissioned assetsConfiguration managementIdentifying configuration items in the CMS Controlling  and managing all changes made to assets Understanding impact on…

Some people think that an IT service desk is the same thing as an IT help desk. It isn’t and we’re  going to explain the difference between service desk and help desk. Sure, there are some similarities, but there are…

Table of contentsA CMDB tool can maintain all other tools What is CMDB in ServiceNow?What are ServiceNow CMDB best practices?A few ServiceNow CMDB best practices include:Defining your goalsForming a configuration management teamEstablishing a governance structureUnderstanding configuration item designIntegrating with key business…

Table of contentsStep 1. Determine business objectivesStep 2. CMDB discovery toolsStep 3. ITSM system integrationStep 4. Equip data owners/data stewards with the right toolsStep 5. Data management and retention planStep 6. CMDB: data visualizationLearn more about these steps by watching…

Incident management is crucial while dealing with major incidents. They are the crises that have widespread impacts on your employees, disrupt your operations, and impact your ability to deliver on customer expectations.  While you may assume your company is prepared…

Table of contentsUnderstanding business service mappingA modern approach to business service dependency mappingDiscovery planning processUse casesVirima simplifies service mapping and IT discovery Business service mapping is the area of configuration management that perplexes so many IT professionals. Yet, it provides…

Understanding the Configuration Management Database (CMDB) and its core functions is a critical aspect of service management. The CMDB forms the hub of numerous service management practices and provides a means of correlation needed to deliver business services successfully.   The…

The Configuration Management Database (CMDB) contains information about the enterprise's logical and physical assets. Modern service management platforms provide core functionality referenced by all service management practices, including business-facing rules. As a result of its core functionality, the role of…

A previous post discussed “The problems with your problem management” and some of the obstacles standing between your organization and true, proactive problem management. This post delves deeper into some of those obstacles and offers recommendations to help you address…

IT asset management (ITAM) and inventory management are both useful practices that can benefit any organization using IT. Inventory management can exist without IT asset management, and in fact, it does in many organizations as it has been in existence…