Why Your Business Needs Intelligent IT Automation Now

Earlier this year Virima sponsored a webinar on the Business Value of Intelligent IT Automation. This post summarizes some  of the key points covered during that event, which is available on demand.

Your business relies on IT. As your business evolves, so does its supporting IT estate, which makes it more complex and difficult to manage and secure. Disruptive technologies ranging from artificial intelligence (AI) to the Internet of Things (IoT) are adding to the complexity and difficulty, even as they deliver benefits to IT and the business.

Basically, your IT team is now challenged to maximize the availability, flexibility, performance, and security of your IT estate as both it and the business grows and changes. All while minimizing costs and risks. No pressure.

IT Management: It CAN Be Done Manually – Up […]

By | June 20th, 2019|

Proactive IT Problem Management: Obstacles and Solutions

A previous post discussed “The Problems With Your IT Problem Management” and some of the obstacles standing between your organization and true, proactive problem management. This post delves a bit deeper into some of those obstacles, and offers some recommendations to help you address them.

Proactive Problem Management: What’s Stopping You?

Aside from confusion over incident versus problem management, a primary obstacle to proactive problem management at many organizations is an overwhelming need for reactive incident resolution. When your team is consumed by incidents that need resolution now if not yesterday, there’s too little bandwidth to get to the level of proactive management that can address incidents before they become problems.

Even if your organization has incident management more or less under control, there are other hurdles in your way. To achieve proactive problem […]

By | June 12th, 2019|

The Problems with Your IT Problem Management

There are tasks being done that are called “problem management” at every type and size of business. But it turns out many if not most of those tasks fall short of the accepted definition of true, proactive problem management.

Problem Management: What It Is and Is Not

The IT Process Wiki says “Problem Management aims to manage the lifecycle of all Problems. The primary objectives of this ITIL process are to prevent Incidents from happening, and to minimize the impact of incidents that cannot be prevented. ‘Proactive Problem Management’ analyzes Incident Records, and uses data collected by other IT Service Management processes to identify trends or significant Problems.”

Unfortunately, at too many organizations, there’s insufficient clarity about the things that distinguish problems from incidents. This confusion has been a challenge to IT managers […]

By | June 5th, 2019|

Your CMDB: Your ITSM-ITOM Connection

A previous post, “ITSM and ITOM: How They Align, How They Differ, and Why They Matter,” defined IT service management (ITSM) and IT operations management (ITOM) and discussed their similarities and differences. That post also said a configuration management database (CMDB) is a critical success factor for both ITSM and ITOM efforts and initiatives. This follow-up delves into how and why the CMDB enhances IT management.

Why Your CMDB Is Critical

It is quite possible that the very name “configuration management database” creates a type of myopia about the CMDB and its importance. The name seems to imply that a CMDB is a static repository of details about the devices in your IT estate. However, a modern CMDB is much, much more than that.

As TechTarget’s explains, an effective CMDB “contains all […]

By | May 29th, 2019|

You’ve Decided You Need an ITAM Tool. Now What? (Part 2 of 2)

Part 1 of this post focused on some key features your chosen IT asset management (ITAM) tool should have. It also discussed why every tool needs the support of people, processes, and complementary technologies to provide a complete solution. In this continuation, the focus is on what your business can and should expect from your chosen tool, and what you need to achieve those goals successfully.

ITAM: What Do We Want It To Do, Anyway?

As detailed in Part 1 of this post, there are several functions every ITAM tool must perform to deliver the business value. Here’s a summary.

  • Your tool must gather the best available information from all of your critical IT assets.
  • Your tool must consolidate your IT infrastructure knowledge in clear, actionable ways.
  • Your tool must populate and automatically […]
By | May 22nd, 2019|