Multi-Cloud Deployments: How to Pierce the Fog

What is even more challenging than deploying an application on a cloud computing platform? Deploying multiple applications on multiple cloud platforms.

Multiple Clouds, Multiple Challenges

Cloud computing deployments already challenge your IT management tools, processes, and people. After all, anyone with internet access and a credit card can spin up cloud computing resources in minutes, without the knowledge or approval of your IT team. Which means any of those resources can create disruptive management challenges and cyber security vulnerabilities.

To make matters more challenging, your business is likely pursuing or considering more than one cloud computing deployment. Which means it is likely considering or has already chosen more than one cloud computing platform. Which means more than one set of could computing resources, and more than one cloud computing resource vendor relationship, to manage.

Your […]

By | March 13th, 2019|

Is Your CMDB a Catalyst for IT Evolution?

As your business grows and evolves, so must its IT estate. And no part of your IT estate is more critical to that evolution than your configuration management database (CMDB). Herewith, a look at how your CMDB can support IT evolution, and what it needs to do so effectively, now and in the future.

Your CMDB and IT Service Management (ITSM)

Your CMDB is the “single version of the truth” about your IT environment. In that role, it provides the information that drives the ITSM processes and decisions that keep your environment available, functioning, and secure. Your CMDB provides equally fundamental support to all IT asset management (ITAM) and IT operations management (ITOM) processes and decisions. A comprehensive, well-managed CMDB is absolutely essential if your business is to move beyond reactive, “break-fix” IT […]

By | March 6th, 2019|

Medical Device Management: Challenges and Opportunities

Medical devices represent one of the largest and fastest-growing segments of the Internet of Things (IoT). Connected devices from heart monitors to fitness trackers are helping healthcare providers to improve services and patients to be more proactive and informed about their health.

But such devices present significant challenges to managers of healthcare IT. Many have limited or no built-in passwords or other cyber security features. Many IT management tools offer only limited or challenging support for IoT device management. And IT leaders and their teams face a growing number of alternatives when considering medical device management solutions, each with a unique set of features, strengths, and weaknesses.

Connected Medical Devices: The Current Reality

Green Hills Software is a leading provider of so-called “embedded systems.” These are the operating systems and development tools that run […]

By | February 6th, 2019|

ITSM in 2019: Are You Ready for Digital Transformation?

It’s coming, and it’s going to change how you deliver and manage services

The growth and pervasiveness of connected digital technologies has transformed how almost everything gets manufactured, delivered, bought, and sold around the world. This unrelenting transformative force compels almost every business to pursue some form of digital transformation. And at most businesses, that digital transformation starts with and relies upon how IT services are delivered and their supporting IT resources are managed.

Digital Transformation: It Often Starts at the Service Desk

“Digital transformation” means different things to different businesses. Generally, however, the term refers to evolving how a business does business in response to increasing digitalization of supply chains and buyer journeys.

One factor pushing businesses toward digital transformation is the ease of use of consumer-oriented digital services, from to eBay to […]

By | January 30th, 2019|

Service Intelligence: It Starts with Your CMDB

Because data drives effective IT management and digital transformation

Pink Elephant is a global provider of conference, consulting, and training related to IT. Jan-Willem Middelburg is the regional director for the Asian Pacific Division of Pink Elephant, based in Kuala Lumpur, Malaysia. In a post at, Jan-Willem says this: “AI in ITSM equals ‘service intelligence’ — ITSM’s next frontier.”

He also says this. “For years, IT service providers (whether insourced or outsourced) have been collecting a wealth of data about infrastructure, services and customer behavior. ITSM tools, configuration management databases and asset management tools are literally swamped with terabytes of data that can tell a great deal about the organization and the services it provides. Whereas this used to be a cost center, more and more organizations realize that ITSM functions […]

By | January 23rd, 2019|