Blog

ITSM + SecOps Convergence: How It Can Help Your Business, and How to Get Started (Part 2)

Why and how to bring together two critical elements of your business – Part 2 of 2

IT service management (ITSM) and security operations (SecOps) are equally critical to survival and success at many businesses. The need to bring them closer together and how best to accomplish that goal were among the topics discussed in a recent webinar hosted by Virima.

The featured presenters were Taylor Lehman and Mike Bombard. Taylor is Chief Information Security Officer for Wellforce (a partnership of Tufts Medical Center and Floating Hospital for Children), MelroseWakefield Healthcare, and Circle Health in Massachusetts. Mike Bombard is Virima’s Chief Operating Officer.

Part 1 of this two-part post discussed why ITSM and SecOps must come together, drivers for their evolution, and some useful first steps toward their convergence. This time out, specific […]

By | December 12th, 2018|

ITSM + SecOps Convergence: How It Can Help Your Business, and How to Get Started (Part 1)

Why and how to bring together two critical elements of your business – Part 1 of 2

IT service management (ITSM) and security operations (SecOps) are equally critical to survival and success at many businesses. The need to bring them closer together and how best to accomplish that goal were among the topics discussed in a recent webinar cohosted by Virima.

The featured presenters were Taylor Lehman and Mike Bombard. Taylor is Chief Information Security Officer for Wellforce (a partnership of Tufts Medical Center and Floating Hospital for Children), MelroseWakefield Healthcare, and Circle Health in Massachusetts. Mike Bombard is Virima’s Chief Operating Officer. This post summarizes some of the points discussed during that event.

ITSM + SecOps: Why They Must Come Together

Both ITSM and SecOps are growing in importance to business operations, success, […]

By | December 5th, 2018|

Service Management – More Than Technologies

When service management is the subject, the discussion almost always veers quickly toward technologies and vendors. But success with service management requires more than the best available technologies.

Service Management Begins with Business Processes

Great service management technologies are designed, selected, and implemented with one overarching goal: to improve business operations. To do this, your chosen service management solutions must be driven by business processes and business goals.

This can require ventures into new areas of collaboration and cooperation between your IT and business leaders and teams. After all, your IT people don’t – and shouldn’t – define business goals or the operational processes intended to achieve them. But the IT team needs to know what those goals and processes are to ensure that service management solutions are aligned with them.

Similarly, your business counterparts […]

By | November 28th, 2018|

IT Management: The Foundation for the Future of Your Business

Be prepared for what’s coming – whatever it may be

The quality of IT management at your business contributes directly to – and may even determine – how successful your business is. And given current trends in business and IT, that relationship will only deepen in the near future. Fortunately, you can prepare for the future of IT at your business now, without having to be able to predict how that future will play out.

6 Trends That Will Affect Your IT Management

Based on frequent perusal of business and technology media and vendor announcements, there are six areas worthy of immediate attention from your IT management team. These are listed below in alphabetical order. Your business is either already being or soon will be affected by at least one of them.

  • Artificial Intelligence […]
By | November 21st, 2018|

How IT Management Can Make Your Business Less Scary

It’s the most frightening time of the year for IT – but it doesn’t have to be

Halloween may have passed but there’s still plenty to be afraid of when it comes to IT management. It also means the we are almost at the halfway point of the final quarter of the calendar year. Which often means salespeople and other deal makers at your business are deeply enmeshed in efforts to end the year on a high note.

This end-of-year push can place significant demands on IT and IT management at your business.

  • If the end-of-year holidays cause spikes or lulls in demand, you may need to scale your IT management staff and resources up or down until the season ends.
  • End-of-year holidays may result in critical members of your IT management or […]
By | November 12th, 2018|