Virima V6.0 will soon be available with an all-new look, enhanced discovery, mapping and vulnerability features and more. Stay tuned!

You’ve Decided You Need an ITAM Tool. Now What? (part 2 of 2)

ITAM tool that easily & quickly integrates with existing apps helps save time & resources

The first part of this post focused on some key features your chosen IT Asset Management (ITAM) tool should have. It also discussed why every tool needs the support of people, processes, and complementary technologies to provide a complete solution. In this continuation, the focus is on what your business can and should expect from your chosen tool, and what you need to achieve those goals successfully.

The Real Purpose Behind ITAM

As detailed in Part 1 of this post, there are several functions every ITAM tool must perform to deliver the business value. Here’s a summary.

  • The tool must gather the best available information from all of your critical IT assets.

  • It should consolidate your IT infrastructure knowledge in clear, actionable ways.

The Criteria for ITAM Success 

To get ITAM right, there are four factors you and your IT management team must cover. They are the following:


The Right People 

ITAM requires detailed information about your IT assets, how they operate together and interconnect, the business services and functions they support, and who is responsible for their operation, security, and support. This means ITAM requires input from multiple business and technology experts and executives.

The Right Processes

 ITAM, ITSM, ITOM, and related functions depend on processes that reflect your business’ specific goals, needs, and priorities. Those processes must be consistent, reliable, scalable, and changeable as business conditions change and tools evolve or are replaced. 

(See “Process Excellence: A Prerequisite for ITSM Success.”)

The Right Supporting Technologies 

To avoid IT management islands and silos, your tools and processes must play well with others. Specifically, at minimum, your ITAM efforts must interoperate with those assets, processes, and resources related to asset discovery, ITSM, and ITOM

IT Discovery is especially critical, because you cannot have truly comprehensive IT management without accurate, complete, timely knowledge about your IT asset inventory. 

(“See Effective Inventory Management: Your Best Defense Against Your Next IT Audit.”) 

And if your business has a CMDB, much of the information it contains should come directly from your chosen tool and related processes. 

(See “Is Your CMDB A Catalyst for IT Evolution?”)

Do we have executive management’s attention and support? How well your business does ITAM directly affects how well IT supports your business goals and needs. 

This means your executive leadership should be passionately interested in how well your IT estate is enabling that support. Which also means your chosen solutions and processes should include regular, business-focused reports to your executive team.

Success with ITAM can start with your selection of a tool, but also requires a commitment to supporting that tool with the right people and the best processes. That commitment is significant, but so are the benefits it will deliver, for your ITAM, ITSM, and ITOM efforts and for your business.

Virima: Your Partner for Comprehensive ITAM

Virima’s solutions for IT discovery, ITAM, ITSM, and ITOM can help you maximize the effectiveness and business value of your IT estate.

Virima features can automatically discover and map those critical IT resources and the interconnections that link them to one another, your applications and services, and your users. And Virima’s autonomic social IT discovery features can help your team crowdsource critical information about your IT assets.

Virima solutions are easy to use and configure, and designed to work well with each other. They also produce useful, actionable reports about your IT environment, for your IT team and your business leaders. .

Virima is here to help. To get started, contact us today to schedule a demo and explore the possibilities!

Subscribe to Our Newsletter

More to Explore

Table of contentsUnderstanding ServiceNow® ReportsWhy businesses need reporting and how ServiceNow® helps Data sources to create reports in ServiceNow®Creating Custom Reports in ServiceNow®Creating Custom Dashboards in ServiceNowUnderstanding Dashboard Designer interface:Best Practices for ServiceNow Reporting and Dashboards Ensuring data accuracy and relevanceOptimizing report…

Table of contentsUnderstanding ServiceNow® CMDBBenefits of using ServiceNow CMDBUnderstanding ServiceNow® ITSMCore components of ServiceNow® ITSM Integration of ServiceNow® CMDB and ITSM: Why Does It Matter? Incident Management: Faster resolution with CI informationProblem Management: Identifying root causes and affected CIsChange Management: Assessing the…

Table of contentsServiceNow CMDB API Set UpAccessing CMDB Data Using ServiceNow API CMDB Understanding the CMDB API Structure: Endpoints and CMDB TableData Extraction and Querying Using ServiceNow CMDB APIHow to Extract Data From CMDB Using REST API Querying Through ServiceNow API CMDB:…

Table of contentsServiceNow Implementation: A roadmap for successHow Virima can helpServiceNow implementation best practices: In the world of IT, various systems and tools are used to manage different aspects of service delivery, such as incident management, change management, asset management,…

ITSM (IT Service Management) processes mapping documents and visualizes ITSM processes from initial request to delivery in an organization. It helps understand how IT services are delivered and how different processes interact in that organization.  Let’s say a large organization…

Are you tired of struggling to keep track of your organization's IT assets? Do you find yourself constantly searching for information on your company's hardware and software? Look no further than ServiceNow CMDB!  Configuration Management Database (CMDB) is a robust…

Configuration Items (CIs) are the building blocks of your ServiceNow CMDB. At the most basic level, a CI is any object that the system can manage. CIs include applications, devices, users and groups, and so on.  However, ServiceNow's CMDB also…

Effective IT Service Management (ITSM) processes and tools are critical to delivering quality IT services that meet business objectives and satisfy end-users. On the other hand, inefficient, ineffective, or outdated ITSM processes and ITSM tools can lead to a range…

How IT service management (ITSM) processes work? To understand how ITSM works, let’s consider a bustling international airport with several flights across many different terminals taking off and landing. It is an elaborate task to process such an enormous amount…

Service mapping is a key tool for incident and change management. It provides many benefits to the organization, such as enabling better communication between teams and reducing time spent on resolving incidents. Service mapping is a key tool for Incident…