Virima V6.0 will soon be available with an all-new look, enhanced discovery, mapping and vulnerability features and more. Stay tuned!

You’ve Decided You Need an ITAM Tool. Now What? (part 1 of 2)

An ITAM tool ensures central view of IT assets in the network along with software and hardware info

IT Asset Management (ITAM) is critical to effective delivery and management of the IT-powered services that drive your business. But despite what some vendors and pundits might have you believe, a tool does not make a complete solution. 

In this part, we examine things to consider before you make any purchase decisions.


What Do You Expect Your Tool to Do?

This is likely a question you and your team have already begun to address, as it is critical to setting your selection priorities appropriately. The following are the criteria by which you should judge the tool pre-purchase: 

Will the Tool Gather the Best Possible Information from All Critical IT Assets? 

Your tool must be able to access and gather all the data you need from all of the assets that matter most to your business. As your infrastructure evolves,  the tool must adapt seamlessly, acquiring and delivering information from both incumbent and new assets. 

This may mean your ITAM tool may need to be enhanced with new, updated, or custom-built data collection agents. This may be a higher priority if and as your organization pursues deployment of cloud-based resources or Internet of Things (IoT) deployments.

Will the ITAM Tool Consolidate and Present Infrastructure Knowledge Effectively? 

Your tool should be able to consolidate and present your asset information in concise , actionable ways. This means it must not only collect the information you need, but also enable you and your team to report on that information flexibly and comprehensively.

Will the Tool Automatically Populate and Update the CMDB? 

The Configuration Management Database (CMDB) should be the single version of the truth that informs all IT management decisions at your business. 

To do this, it must have the most accurate, complete, and up-to-date information about your critical IT assets. The  tools you choose must be able to deliver automated updates, configurable based on your business needs, to maximize the business value of your CMDB.

Will the Tool Adequately Support Our IT Service Management (ITSM) and IT Operations Management (ITOM) Efforts? 

The  tool must interoperate with your chosen ITSM and ITOM tools and processes. The specifics of that interoperability will depend on the specific needs and goals of your business. Whatever those are, however, your ITAM tool must be able to enable and support them, today and tomorrow.

More Than Just an ITAM Tool

As also  true with IT Service Management (ITSM), you need more than a tool to succeed at ITAM.  And it must include some core capabilities to deliver the business value you want, need, and expect.

Your chosen tool must be able to consolidate and manage all the information your business needs to manage its most critical assets effectively. But most ITAM tools cannot determine what that information is, nor gather and prioritize it, without human help.

There are two primary reasons for this: 

  1. Most of ITAM technology is not autonomous (or magic).

  2. The specifics of the information your business needs is unique to your business. This means your tool needs input from those at your business who know how those IT assets are used, and from those who prioritize your business’ specific needs and goals.

Your chosen solution also cannot and should not operate in a vacuum – or a silo. The functions of your tool affect and are affected by your ITSM solutions and processes. 

If your business is pursuing IT Operations Management (ITOM), DevOps, Digital Transformation, or other IT-related initiatives, these must be cross-pollinated with your ITAM tool and efforts as well. Whatever tool you’ve chosen, the information it produces must allow for updating  with relevant knowledge from  people.

No ITAM is an island. And no tool alone can deliver the functions and value your business needs for comprehensive, successful ITAM. But when supported by the right people, processes, and related technologies, you can maximize the value of any ITAM tool, to your IT management efforts as well as  your business. 

The second part of this post will focus on what  your business should expect from ITAM, and what you need to succeed with it.

Virima: Your Partner for Comprehensive ITAM

Virima’s solutions for IT discovery, ITAM, ITSM, and ITOM can help you maximize the effectiveness and business value of your IT estate.

Virima features can automatically discover and map those critical IT resources and the interconnections that link them to one another, your applications and services, and your users. And Virima’s autonomic social IT discovery features can help your team “crowdsource” critical information about your IT assets.

Virima solutions are easy to use and configure, and designed to work well with each other. They also produce useful, actionable reports about your IT environment, for your IT team and your business leaders. 

Virima is here to help. To get started, contact us today to schedule a demo and explore the possibilities!

Subscribe to Our Newsletter

More to Explore

Table of contentsWhat is CMDB, and why is it important for your cloud initiatives?CMDBs and change managementCMDBs and incident managementCMDBs and problem managementCompliance reporting made easy with CMDBsImpact analysis with CMDBs and cloud assetsMake better, fact-based decisions with Virima for…

Table of contentsHow does asset discovery work?What types of IT assets can you discover?NetworksServersPCs, laptops, and mobile devicesBenefits of IT asset discoveryLess time spent on cataloging IT assetsBetter and detailed IT reportsStreamlined IT asset acquisitionEnsuring compliance with security policies A single…

Table of contentsWhy stakeholder communications are importantHow to prepare for incident communicationIncident management best practicesCommunication plan High-quality major incident management communication plan Using visualizations in stakeholder communicationsIncident mitigation with visualizations Virima can help you with incident management Incidents are a part of business,…

Table of contentsAsset managementTracking and labeling assets’ locations and states through an asset register Tracking and managing software licenses Managing end-user devicesKeeping tabs and handling decommissioned assetsConfiguration managementIdentifying configuration items in the CMS Controlling  and managing all changes made to assets Understanding impact on…

Some people think that an IT service desk is the same thing as an IT help desk. It isn’t and we’re  going to explain the difference between service desk and help desk. Sure, there are some similarities, but there are…

Table of contentsA CMDB tool can maintain all other tools What is CMDB in ServiceNow?What are ServiceNow CMDB best practices?A few ServiceNow CMDB best practices include:Defining your goalsForming a configuration management teamEstablishing a governance structureUnderstanding configuration item designIntegrating with key business…

Table of contentsStep 1. Determine business objectivesStep 2. CMDB discovery toolsStep 3. ITSM system integrationStep 4. Equip data owners/data stewards with the right toolsStep 5. Data management and retention planStep 6. CMDB: data visualizationLearn more about these steps by watching…

Incident management is crucial while dealing with major incidents. They are the crises that have widespread impacts on your employees, disrupt your operations, and impact your ability to deliver on customer expectations.  While you may assume your company is prepared…

Table of contentsUnderstanding business service mappingA modern approach to business service dependency mappingDiscovery planning processUse casesVirima simplifies service mapping and IT discovery Business service mapping is the area of configuration management that perplexes so many IT professionals. Yet, it provides…

Understanding the Configuration Management Database (CMDB) and its core functions is a critical aspect of service management. The CMDB forms the hub of numerous service management practices and provides a means of correlation needed to deliver business services successfully.   The…

The Configuration Management Database (CMDB) contains information about the enterprise's logical and physical assets. Modern service management platforms provide core functionality referenced by all service management practices, including business-facing rules. As a result of its core functionality, the role of…

A previous post discussed “The problems with your problem management” and some of the obstacles standing between your organization and true, proactive problem management. This post delves deeper into some of those obstacles and offers recommendations to help you address…

IT asset management (ITAM) and inventory management are both useful practices that can benefit any organization using IT. Inventory management can exist without IT asset management, and in fact, it does in many organizations as it has been in existence…