Virima V6.0 will soon be available with an all-new look, enhanced discovery, mapping and vulnerability features and more. Stay tuned!

Integrating SecOps With Your ITSM: How to Get Started (Part 2)

ITSM & SecOps is a main focus when in control room as its activity is fundamental next to ops

IT Service Management (ITSM) and Security Operations (SecOps) are equally critical to survival and success at many businesses. The need to bring them closer together and how best to accomplish that goal were among the topics discussed in a recent webinar hosted by Virima.

The featured presenters were Taylor Lehman and Mike Bombard. Taylor is Chief Information Security Officer for Wellforce (a partnership of Tufts Medical Center and Floating Hospital for Children), MelroseWakefield Healthcare, and Circle Health in Massachusetts. Mike Bombard is Virima’s Chief Operating Officer.

The first part of this two-part post discussed why ITSM and SecOps must come together, the drivers for their evolution, and some useful first steps toward their convergence. This time out, specific challenges to enablers of ITSM-SecOps convergence, and next steps you can take to bring them together at your business.

ITSM-SecOps Convergence: Challenges

Every IT and business initiative faces multiple challenges. Bringing ITSM and SecOps together is no exception. Broadly, the most significant of these challenges fall into three categories: organizational, technological, and cultural. 

Below are just some of the challenges your business is likely to face when trying to bring ITSM and SecOps together.

Organizational Challenges

  • Do we have the required workforce? 
  • Are they assigned to adequate roles? 
  • How do we eliminate silos of information?

ITSM-SecOps Convergence: Technological Challenges

  • Do we have contingencies in place?
  • Can we procure what is required and unavailable?
  • Do we have the skills to achieve our objectives? 

Cultural Challenges

  • Does our leadership understand why this is important for business?
  • Do we have the right framework and processes in place to see it to success?
  • Can we bridge the cultural gaps to ensure a smooth integration journey?

ITSM-SecOps Convergence: Enablers

Enablers of ITSM-SecOps Convergence can generally be grouped into the same categories as the challenges outlined above.

Organizational Enablers

  • Leadership buy-in
  • Adequate budget
  • Clear goals and solid plans

ITSM-SecOps Convergence: Technological Enablers

  • A business-aligned service catalogue
  • A comprehensive, flexible, CMDB
  • Process-driven automation
  • Actionable, role-specific reporting

 Cultural Enablers

  • Regular cross-functional team meetings
  • Well-defined, well-documented, well-enforced business processes
  • Acknowledgement, recognition, and rewards


ITSM-SecOps: Next Steps

Once you have crafted a strategy and a plan for ITSM-SecOps convergence, you must take the first steps described in Part 1 of this post. You must know your environment, optimize your skills, get executive support, and engage your stakeholders regularly.

After you complete those first steps successfully, it’s time to shift your focus from high-level strategy to specific tactics. Your specific actions may vary in execution, but each project must at least address the steps outlined below.


Identify a Promising Opportunity 

Pick a specific business challenge or opportunity that a better convergence of ITSM and SecOps can help to address.

Devise a Specific Project Plan 

Ensure that the tactics and outcomes delineated in the project plan align with both business goals and the larger aims of your plan for ITSM-SecOps convergence.

Engage Your Teams 

Identify and get the commitment of the people you need to succeed, and ensure they are kept informed of everything they need to know as the project proceeds.

Pursue The Plan 

Make sure it includes regular check-in opportunities and frequent communication, to keep everyone on schedule and to identify and address challenges as quickly as possible.

Distill and Disseminate the Results

Whether reality conforms to plan or deviates from it, make sure the key points of the effort and its results are shared with all stakeholders.

Capture and Store All Relevant Data 

What you learn and experience must inform future ITSM-SecOps convergence efforts. If you don’t have an appropriate repository and supporting processes, use your first ITSM-SecOps convergence project as a spur to create them.

In many cases, that repository should be a configuration management database or CMDB. To maximize your ability to capture all relevant data, ensure that you implement comprehensive, automated IT discovery across your entire IT estate. You also need consistent, reliable automated updating of your CMDB.

(See, “A CMDB without Discovery is just a database”)

These crucial automation steps will help guarantee that your IT and SecOps teams have accurate, complete, and timely information to work from when pursuing ITSM-SecOps convergence.

The webinar includes great discussion and additional observations you will find valuable as you consider and pursue ITSM-SecOps convergence at your business. You can listen to or download the complete webinar here.

Virima features can automatically discover and map your critical IT resources and the interconnections that link them to one another, your applications and services, and your users.

Virima is here to help. To get started, contact us today to schedule a demo and explore the possibilities!

Subscribe to Our Newsletter

More to Explore

Table of contentsWhat is agentless asset discovery?Agent vs. agentless discoveryBenefits of using agentless discoveryWhen to use agentless discovery?How Virima’s agentless discovery streamlines the discovery processStreamline your IT asset discovery process with Virima What is agentless asset discovery? Agentless asset discovery…

The IT asset discovery process is an essential part of modern IT management. With the massive adoption of hardware and software and the cost of these technologies, it becomes necessary to ensure they are tracked and inventoried. An IT asset…

Table of contentsThe evolving role of ITIT service mapping – the journey so farThe ViVID advantageGetting the most out of your ServiceNow investmentWhen a single solution is not enough The IT department of the future isn't just about server farms…

Table of contentsWhat is IT discovery?Why is a good IT discovery process important?Why should you invest in IT asset discovery1. Invest in the right technology2. Gain visibility of your digital environment3. A proactive security process4. Stay compliant with data security…

Table of contentsUnderstanding the service ecosystemIdentifying the change eventsPrioritizing service impactService mapping is critical to your change management plan1. No more guesswork about ‘what changed’ in your IT environment2. Identify quickly what caused a service outage and respond immediately3. Determine…

Table of contentsKeeping CMDB accurate and up-to-date with application dependency mapping Reducing IT complexity with dynamic visualization of complex CMDB relationshipsAddressing security vulnerabilities on a day-to-day basisStrengthening regulatory compliance Cloud migration and cloud cost optimizationLowering overall IT investment by streamlining operationsTackle your…

Table of contents1. Interface map2. Customer journey map3. Operations map4. Blueprint service map5. Process service map6. Message mapWhich type of service mapping works best for your business?Connect with experts to find the right service map for your enterprise Service maps…

Table of contentsWhy do CMDBs still matter in a cloud-first world?1. Increased automation and integrations 2. The evolution of data center CMDB3. Integration with cloud native tools4. CMDB-as-a-ServiceChoose the right CMDB tool for your needs in 2023 Configuration management has moved…

Table of contents1. Creating unified IT and moving beyond traditional application dependency mapping tools2. Rapid evolution of Application Discovery and Dependency Mapping (ADDM) 3. Performance-optimized application dependency mappingThe next-gen service mapping tool  Service mapping is a critical element of service provider…

Table of contents1. The era of remote and hybrid work is here to stay2. The inevitable rise of the cloud and asset migration3. The growing need for cyber asset management and granular views to combat security threats4. The rise of…