How IT Management Can Make Your Business Less Scary

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It’s the most frightening time of the year for IT – but it doesn’t have to be

Halloween may have passed but there’s still plenty to be afraid of when it comes to IT management. It also means the we are almost at the halfway point of the final quarter of the calendar year. Which often means salespeople and other deal makers at your business are deeply enmeshed in efforts to end the year on a high note.

This end-of-year push can place significant demands on IT and IT management at your business.

  • If the end-of-year holidays cause spikes or lulls in demand, you may need to scale your IT management staff and resources up or down until the season ends.
  • End-of-year holidays may result in critical members of your IT management or support teams being absent on holiday.
  • Your sales and marketing colleagues may demand more support for last-minute negotiations with customers or partners, increasing their need for IT resources and support.
  • Users seeking to complete pet projects before year’s end may be tempted to pursue “rogue” or “shadow” IT deployments without notifying your IT management team. These can increase security and operational risks significantly.
  • Your business may even be planning or executing end-of-year staff reductions, which can directly affect your IT management abilities.
  • If your business depends on outside help with IT management, your chosen providers could be affected by some or all of these factors as well.

No wonder the fear factor increases for many in IT management this time of year. The good news is that with the right precautions, you and your team can keep calm, carry on, and focus on the good parts of the season.

Precaution #1: Know Your Network. Especially if your business adds seasonal workers or forges short-term relationships with outsiders, you must be able to know who and what connects to your IT environment.

Precaution #2: Refine Your Reach. Once you have an accurate, complete, and up-to-date map of your network and connected resources, inspect it closely. If there are unauthorized or unknown connections, disconnect them, and notify those responsible if possible. If there are new premise- or cloud-based resources to be added, make sure they’re adequately covered by your IT management solutions and processes.

Precaution #3: Educate Your Users. Reach out to your users, both permanent and itinerant. Let them know that your IT management team is taking extra steps to prepare for seasonal spikes, ebbs, and flows. Also remind them that it’s prime time for hackers and phishing expeditions, and to take extra care in guarding against fake emails and unauthorized network access attempts.

With solid tools, processes, and precautions, your IT management team can ensure that your business experiences no “day of the dead” as 2018 ends, and is ready to hit the ground running as 2019 begins. Start now, if you haven’t already, to ensure that IT management delivers treats, not tricks, for your business.

Virima: Here to Help Your IT Management

Virima’s solutions for IT asset discovery, IT asset management (ITAM), and IT service management (ITSM) can help to improve your IT management efforts, whatever the season. Virima solutions can automatically discover and map your critical IT resources and the interconnections that link them to one another, your applications and services, and your users. They’re easy to use and configure, and produce useful, actionable reports about your IT environment. And Virima Managed SaaS Services (MSS) help get you up and running quickly, and adapt to changing demands and requirements.

Learn more about Virima’s IT and service management solutions online, or contact Virima today. Let us help you cope with all of your IT management changes and challenges.

Summary:

How IT Management Helps Your Business in the Last Quarter

This end-of-year push can place significant demands on IT and IT management at your business. If the end-of-year holidays cause spikes or lulls in demand, you may need to scale your IT management staff and resources up or down until the season ends. End-of-year holidays may result in critical members of your IT management or support teams being absent on holiday. Your sales and marketing colleagues may demand more support for last-minute negotiations with customers or partners, increasing their need for IT resources and support. Users seeking to complete pet projects before year’s end may be tempted to pursue “rogue” or “shadow” IT deployments without notifying your IT management team. These can increase security and operational risks significantly. Your business may even be planning or executing end-of-year staff reductions, which can directly affect your IT management abilities. If your business depends on outside help with IT management, your chosen providers could be affected by some or all of these factors as well. No wonder the fear factor increases for many in IT management this time of year. The good news is that with the right precautions, you and your team can keep calm, carry on, and focus on the good parts of the season. Precaution #1: Know Your Network. Precaution #2: Refine Your Reach. Precaution #3: Educate Your Users.

Mike Bombard

Mike Bombard

Mike Bombard COO Virima Technologies - Mike joined Virima Technologies (Atlanta, GA) in 2010 and oversees Virima ITAM/ITSM SaaS product sales, marketing and field services organizations. He has been providing solutions to solve complex IT challenges in a variety of industries for over 25 years.

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