Your company either is or soon will be considering or pursuing some initiative related to digital transformation. Those efforts promise great rewards, but also come with considerable risks, to your company and your career. Here are some ideas about how to maximize the benefits and minimize the risks.
Digital Transformation: What It Means and Why It Matters
The term “digital transformation” means nothing less than using IT to transform customer and user experiences and IT and business processes and operations. Digital transformation has the potential to make your customers and users happier and your business more successful. It also has the potential, however, to disappoint your customers and users and hobble your business and your career.
ZDNet recently reported the results of a survey of 450 IT and digital leaders, which Couchbase, an enterprise data platform provider, conducted. The digital transformation benefits respondents reported included “increased worker productivity (65 percent), improved business end-user experience (65 percent), improved compliance (69 percent), expansion into new regions (62 percent) and improved customer experience (55 percent).” Successful projects occur throughout entire organizations, “from business processes (85 percent) to customer-facing experiences and machine-to-machine services (both 81 percent) to worker-facing experiences (69 percent).”
Such benefits, however, do not come easily or cheaply. The survey estimates the average amount spent on digital transformation will be $28 million per enterprise. Plus, more than half of the respondents (52 percent) said there is “great potential of waste and dashed expectations that will go with these investments.” Perhaps, unsurprisingly, “95 percent of respondents believe that digital transformation can seem an insurmountable task.”
A major obstacle to success: the limitations of incumbent systems. “87 percent of organizations find they have to scale back ambitions for new applications and services so that they will work with IoT or mobile devices, since these devices cannot match the data processing power of larger servers, and cannot guarantee a consistent connection. Only 29 percent of organizations say they can use data in real-time, limiting the end-user experience and the types of services they can offer.”
Success with your digital transformation efforts requires you to find ways to overcome these limitations. You must then enhance your legacy environment with tools and processes that enable access to the benefits those efforts promise. Of course, you must also do all this economically and securely, and without major disruptions to current business operations. No pressure.
Digital Transformation: What to Do Now
You must build your digital transformation efforts on a firm, flexible foundation that incorporates your most valuable incumbent IT assets. A strong first step is to develop a complete picture of those assets. You must know what they are, where they are, what they do and the relationships that connect them to each other, your users and your business. You must also be able to keep that information accurate, complete and current.
Once you have implemented discovery and mapping of your assets and their relationships, you can achieve comprehensive, consolidated and effective management of those assets. Good IT asset management (ITAM) enables you to govern the behavior of your assets with business-driven processes. ITAM can also help you improve the agility and security of your environment, making it a stronger foundation for digital transformation.
With comprehensive discovery and mapping and effective ITAM, you can focus on the IT and business services your environment enables for your customers and users. With IT service management (ITSM), you can manage IT incidents, problems, changes and resource requests centrally and consistently. You can also deliver new and improved business services quicker and more securely. Such services put an engaging, productivity-enhancing face on your digital transformation efforts.
Virima offers solutions for discovery, ITAM and ITSM that can help you achieve and sustain successful digital transformation. Virima tools can help you find, map and manage your IT resources, and deliver the modern, secure and productivity-enhancing services your users want and your business requires. Learn more about Virima’s ITAM solution, and how it helps you #CoverYourAssets, here.