Modern companies depend on technology to enable them to compete and to function. Managing complex IT environments cost-effectively to ensure business users receive the capabilities they need to be successful can be challenging. IT leaders rely on information from their asset management systems to provide a clear picture of their assets, their use and how much it costs the organization to operate them. The insights this information provides is essential to control costs and deliver the value company leaders expect from modern IT organizations.
Assets – the building blocks of IT
Your company’s technology assets are the building blocks of your IT environment. From traditional devices, such as desktops, servers and infrastructure hardware, to modern cloud services and SaaS subscriptions, the types of assets and their functions in your IT environment are likely very diverse. As your company grows, evolves and leverages technology in new ways, both the number of assets and the diverse nature of them will continue to increase. The power of modern IT is its flexibility to assemble and configure the building blocks in different configurations and to change them as business needs evolve. Assets that were acquired for one intended use may be re-purposed for new uses or as components of other services.
Information to drive management insights
It’s great your company has many assets and building blocks at its disposal, but how effectively are you using those assets and how efficiently are you transforming them into business value? IT leaders face these questions every day. Whether the goal is cost savings, enabling growth and business agility or making new capabilities available to users, IT leaders are increasingly looking to the data from their IT Asset Management (ITAM) solutions to provide the information and insights they need.
Asset management data is comprised of two key components: lists of assets (with supporting attributes) and relationships mapped between them. The lists of assets provide an inventory of your company’s core building blocks. Relationship mappings depict how the individual pieces are connected to form IT solutions and services. They also depict who is using the solutions and services and for what purpose. As one might imagine, relationship mapping data is the source of most actionable insights.
Connecting the dots
Discovery tools do a great job of collecting the lists of assets present in your environment (devices, network components, servers, software, etc.), but these lists are of limited value without the ability to map them together effectively and to maintain those mappings as the environment changes. That is where your Configuration Management Database (CMDB) and IT Asset Management solution enter the equation. Your CMDB is the repository used to store the lists of assets as well as any identified relationship mappings. Your IT Asset Management system provides the means to create, view, update and delete the mappings to ensure they are complete, correct and current.
Since the relationship mappings are the most critical part of your asset management data, it is essential to have the right set of tools and processes for managing the relationships. Virima’s Discovery and Asset Management solutions provide the automated capabilities to collect the available asset data and to store the data in the CMDB and a robust set of tools to manage the relationship mappings. With the availability of improved IT Asset Management information your leaders can trust, they will be able to harvest more actionable and higher-value insights to drive investment decisions for the organization.
To learn more, watch our latest BrightTalk ITSM Summit webinar. It explains the importance of knowing the data you have before your next major incident occurs and learning how to connect the dots to help keep issues from tuning into major incidents.