Virima V6.0 will soon be available with an all-new look, enhanced discovery, mapping and vulnerability features and more. Stay tuned!

Do Your Change Management Tools Alert You to Unplanned Changes?

Virima Technologies accomplishment: CMDB Change Management

Change Management is great – funneling changes through a common set of processes to ensure the proper reviews occur and your CMDB is updated; however, how do you know what your change management process is missing? It’s the proverbial question: How do you know what you don’t know? The answer: Seek another point of view. Do your IT Discovery Tools alert you to unplanned changes? If not, then you may need some new tools.


IT Discovery Can Show You What Change Management Missed

If you have decent change management, then your CMDB will generate a picture of your current IT environment and reflect any planned changes that have moved through your normal processes. How do you know, however, if your CMDB is accurate or if someone has been sneaking changes through the back door unnoticed? How do you know the planned changes were actually done as approved?

Last minute work-arounds are often left undocumented. Discovery tools can provide you an independent investigation of your IT environment – reporting what they see, not just what they expect. A comparison of the as-observed picture from your discovery tools and the as-expected picture from your CMDB can shine a light into the shadows, so you can see your IT environment clearly.


Multiple Points of View Give You More Pieces to the Puzzle

Discovery tools can be focused on a variety of different facets of your IT environment, from polling of network devices to software inventories to user access of online services. Each type of discovery provides a unique point of view of your environment, illuminating parts of the picture, which may not have been previously visible. Your IT environment is complex, with many hiding places. Using discovery to look at the environment from different angles reveals more pieces to the puzzle.


Comparing Pictures Is How You Will Learn the Most from Change Management

The real value of discovery can be unlocked by combining individual points of view, from different discovery tools, into a comprehensive perspective, and then comparing that picture to what you already know from your CMDB and change management systems. Some of the insights about your IT environment that you will gain from this include:

  • What has changed that wasn’t previously known to you?
  • What is new in the environment that wasn’t previously known to you?
  • What is missing either because it has been removed or isn’t working currently?
  • What has moved to a new location?
  • What is being used in a new way?
  • What still exists even though it was supposedly removed?

Each of these represents either an unplanned change or a planned change of which you weren’t aware and warrants further investigation. Without discovery to alert you to these changes, you will continue to be blind to them and suffer increased risk from the unknown-unknowns in your environment.


What Are You Waiting For?

Take action today and illuminate your IT environment with discovery capabilities. When combined with the visualization and analysis capabilities of Virima, you will have the information to see into your blind spots and reveal the big picture to interpret what you see with confidence and clarity.

Regardless of how good your change management processes are or how often you clean your CMDB data to keep it accurate, these capabilities on their own won’t reveal what you are missing. How do you know what you don’t know? When it comes to planned and unplanned changes, the answer is Discovery.

Learn more about how Discovery could have easily spared two global organizations from very costly security incidents here.

Virima is here to help. To get started,
contact us today to schedule a demo and explore the possibilities!

Subscribe to Our Newsletter

More to Explore

Table of contentsWhy does your business need automated asset discovery?Benefits of automated IT asset discovery1. Complete visibility into assets and better management3. Reduces time and cost of asset maintenance4. Improves overall performance5. Provides up-to-date information of assets in your networkGet…

Table of contentsSimplified inventory management of IT assetsRobust handling of support ticketsReliable data on cost structure and asset utilizationUnderstand your network architecture and stay compliantComprehensive reporting on IT assetsReduced time to project completionManage your projects with Virima The role of…

In today's competitive business world, anything less than optimal efficiency can create a big problem for the continuity of your operations. That's why businesses are increasingly adopting IT asset management (ITAM) tools as part of their tech stack. When companies…

Table of contentsHow does a service map work and why do you need it?ViVID™ Service Mapping: What is it and how does it work?1. Helps your organization reduce risks associated with change 2. Equips you to deal effectively with incidents and…

Table of contentsKey service mapping challenges 1. Inability to establish the correlation between infrastructure, applications, and configuration items (CIs)2. Use of outdated workflows for maintaining configuration management databases (CMDBs)3. Use of manual and error-prone processes4. Difficulty in mapping peripheral dependencies5.…

Table of contentsWhy do companies need a CMDB?Change management and controlDisaster recoveryIT governanceVisibility into the business5 common CMDB challenges and how to get past them1. Inaccurate discovery of virtual and cloud assets2. The maintenance of CI data is a challenge3.…

Table of contentsWhat is network asset discovery?Challenges of managing software assetsLack of visibility into the entire IT infrastructureRegular asset failure leads to a longer downtime durationUnnecessary disruptions to IT servicesApplications and programs freeze oftenIncreasing costs of using and managing IT…

The cloud is a new frontier. An accurate, well-maintained Configuration Management Database (CMDB) can help to reduce the risks of the cloud transition and support day-to-day operations and maintenance processes. This article analyzes whether you need a cloud CMDB. As you…

Table of contentsWhat is service delivery?Challenges of IT service deliveryData is scattered across multiple systems, and teamDifficult to identify bottlenecks in the process lifecycleLack of technical support for internal teamsInability to meet service level agreements consistentlyThe ITIL 4 service value…

Table of contentsWhat is service mapping?InfrastructureApplicationsDependent servicesPeopleSettingsHow does service mapping work?Pattern-based discoveryTraffic-based discoveryHow service mapping helps your businessVisibilityAccuracyEfficiency Flexibility Benefits of service mappingEnsures quality incident, change, and management processesHelps track outages and their impactImproves resolution time of infrastructure issuesMaps services with minimum…

Before you delve headlong into service mapping implementation, it is imperative that you properly prepare the necessary elements for the same. Business service mapping is a robust process that can help you efficiently manage your IT infrastructure. It allows you…

Table of contentsManual vs. automated IT discovery8 reasons why you need an automated IT discovery toolConsolidate data from multiple sources within your IT networkImplement process optimization and tighten up internal asset managementAvoid errors due to manual IT asset auditsEliminate unknowns…

Table of contentsWhat is CMDB?The criticality of CMDB for organizationsChallenges of CMDB dataData from multiple sourcesNoisy dataLack of tracking usageCloud adoption challengesLack of license trackingLack of automated CMDBs Determining your CMDB’s accuracyNo impact on network or device performanceAutomatic application dependency and…

Table of contentsWhy do you need ServiceNow Discovery?IT asset discovery fundamentalsDeployment and support ease of IT Service ManagementServiceNow ITSM integrationDiscovered attributes of IT change management:Choose the right discovery toolEvaluate your requirements Virima: A constant in IT discovery services ServiceNow Discovery may…

Table of contentsServiceNow competitors may be right for you!ServiceNow pros and consThe ProsThe ConsWhat are ServiceNow competitors offering? Having a Configuration Management DatabaseWhy do CMDB initiatives fail often?Application and service dependency mappingWhat if investment in ServiceNow ITSM has already been made?What…

Table of contentsIT Problem Management: What it is and is not IncidentProblemThe phases in ITIL 4 incident managementProactive problem management: An elusive goalVirima: Your partner for comprehensive IT management The ITIL 4 Incident and Problem Management process is made up of…

Table of contentsFunctions of a CI in configuration managementWhy configuration items matter in CMDBVirima: Your partner for unmatched  IT management An ITIL configuration item (CI) is a basic building block for your Configuration Management Database (CMDB). And your ITIL CMDB…

What is service mapping? To understand the business value of IT service mapping, it's important to shift to a service delivery mindset, rather than thinking about delivering infrastructure, equipment, software, and applications. Defining services is relatively simple if it is…

The Configuration Management Database (CMDB) contains information about the enterprise's logical and physical assets. Modern service management platforms provide core functionality referenced by all service management practices, including business-facing rules. As a result of its core functionality, the role of…

A previous post discussed “The problems with your problem management” and some of the obstacles standing between your organization and true, proactive problem management. This post delves deeper into some of those obstacles and offers recommendations to help you address…

Table of contentsWhat is CMDB, and why is it important for your cloud initiatives?CMDBs and change managementCMDBs and incident managementCMDBs and problem managementCompliance reporting made easy with CMDBsImpact analysis with CMDBs and cloud assetsMake better, fact-based decisions with Virima for…

Table of contentsHow does asset discovery work?What types of IT assets can you discover?NetworksServersPCs, laptops, and mobile devicesBenefits of IT asset discoveryLess time spent on cataloging IT assetsBetter and detailed IT reportsStreamlined IT asset acquisitionEnsuring compliance with security policies A single…

Table of contentsWhy stakeholder communications are importantHow to prepare for incident communicationIncident management best practicesCommunication plan High-quality major incident management communication plan Using visualizations in stakeholder communicationsIncident mitigation with visualizations Virima can help you with incident management Incidents are a part of business,…

Table of contentsAsset managementTracking and labeling assets’ locations and states through an asset register Tracking and managing software licenses Managing end-user devicesKeeping tabs and handling decommissioned assetsConfiguration managementIdentifying configuration items in the CMS Controlling  and managing all changes made to assets Understanding impact on…

Some people think that an IT service desk is the same thing as an IT help desk. It isn’t and we’re  going to explain the difference between service desk and help desk. Sure, there are some similarities, but there are…

Table of contentsA CMDB tool can maintain all other tools What is CMDB in ServiceNow?What are ServiceNow CMDB best practices?A few ServiceNow CMDB best practices include:Defining your goalsForming a configuration management teamEstablishing a governance structureUnderstanding configuration item designIntegrating with key business…

IT asset management (ITAM) and inventory management are both useful practices that can benefit any organization using IT. Inventory management can exist without IT asset management, and in fact, it does in many organizations as it has been in existence…

Table of contentsStep 1. Determine business objectivesStep 2. CMDB discovery toolsStep 3. ITSM system integrationStep 4. Equip data owners/data stewards with the right toolsStep 5. Data management and retention planStep 6. CMDB: data visualizationLearn more about these steps by watching…

Incident management is crucial while dealing with major incidents. They are the crises that have widespread impacts on your employees, disrupt your operations, and impact your ability to deliver on customer expectations.  While you may assume your company is prepared…

Table of contentsUnderstanding business service mappingA modern approach to business service dependency mappingDiscovery planning processUse casesVirima simplifies service mapping and IT discovery Business service mapping is the area of configuration management that perplexes so many IT professionals. Yet, it provides…

Understanding the Configuration Management Database (CMDB) and its core functions is a critical aspect of service management. The CMDB forms the hub of numerous service management practices and provides a means of correlation needed to deliver business services successfully.   The…