Communicating the Impacts of Major Incidents to Stakeholders

Major incidents are a normal part of business, particularly for companies with a large dependency on technology and data. When major incidents happen, business processes, the ability to deliver products and services to customers and/or the ability to ensure the security and integrity of company data are often compromised. The effects of major incidents may [...]

Keep It Moving! Using Visualization to Assess the Impact of an Incident, so You Can Resolve Incidents Quickly

Incidents in your IT environment happen every day. Some are minor issues impacting a single user or a small group while larger incidents can impact an entire business function or your entire company. The goal of your incident management processes is to minimize the impact of the event on your users and your company – [...]