ITSM + SecOps Convergence: How It Can Help Your Business, and How to Get Started (Part 2)

Why and how to bring together two critical elements of your business – Part 2 of 2 IT service management (ITSM) and security operations (SecOps) are equally critical to survival and success at many businesses. The need to bring them closer together and how best to accomplish that goal were among the topics discussed in [...]

ITSM + SecOps Convergence: How It Can Help Your Business, and How to Get Started (Part 1)

Why and how to bring together two critical elements of your business – Part 1 of 2 IT service management (ITSM) and security operations (SecOps) are equally critical to survival and success at many businesses. The need to bring them closer together and how best to accomplish that goal were among the topics discussed in [...]

How Adding Marketing and Sales to Your IT Management Portfolio Can Improve User Satisfaction

Because your users are also your clients You may not think marketing and sales are parts of IT management very often, or at all, but as an IT manager, you must be prepared to address these challenges too. Fortunately, effective, comprehensive IT management can help you do so successfully, and increase user satisfaction and productivity [...]

Cover Your Assets: The Path Toward Digital Transformation

Your company either is or soon will be considering or pursuing some initiative related to digital transformation. Those efforts promise great rewards, but also come with considerable risks, to your company and your career. Here are some ideas about how to maximize the benefits and minimize the risks. Digital Transformation: What It Means and Why [...]

Why You Can’t – and Shouldn’t – Spell “GDPR” without “ITAM”

In case you missed it, the General Data Protection Regulation, or GDPR, went into effect on May 25 2018. You should care about it and address it, accordingly, starting now (if you haven’t already). The good news: Your IT asset management (ITAM) efforts can ease and speed GDPR compliance. Even better, those compliance efforts can [...]

Drive Better Decisions with IT Asset Management

Companies expect their IT departments to provide a set of systems and services to enable business agility, ensure robust user experiences and manage technology risk for their organization. That is a tall order, especially for a function that is also under intense pressure to manage (lower) operational costs.  For IT leaders, the completeness and accuracy [...]

Digital Transformation Requires a Better Understanding of Your IT Environment

Digital Transformation of Business has been one of the most common trends in the IT industry during the past few years as companies consider new ways to leverage and embed technology into their business processes. From big data and IoT to Cloud Services and digitally enabled user experiences, there is no question technology is changing [...]

Discover Underutilized Technology Assets in Your IT Environment

IT organizations spend plenty of money each year deploying and maintaining technology assets – from the centralized servers and network devices to the desktop and laptop devices for end-users. With shrinking profit margins and increasing competition in the marketplace, company leaders are increasingly looking to CIOs and IT leaders to improve the efficiency of technology [...]