Asset Management vs. Configuration Management: Mastering the Difference

Masters of asset management and configuration management appear to travel in different circles, with different processes to manage their practice, even speaking a different language. But configuration items (CI) are still assets and assets are; thus configured – right? In many cases, yes. So, what’s the difference and why are they managed as if they’re [...]

Does ITIL4 Embrace Agile?

ITIL4® embraces Agile more than any of the previous versions of ITIL, making it easier to implement and less of an organizational impact when implemented. While ITIL4 still focuses on providing value to customers, the shift of focus from offering only service management practices to the customer and the value that programs bring to the [...]

ITSM and ITOM: How They Align, How They Differ, and Why They Matter

Two of the topics most frequently discussed among IT folks are IT service management, or ITSM, and IT operations management, or ITOM. Between the two, ITOM is perceived by many as the “new(er) kid on the block.” However, this is a pretty meaningless distinction. ITSM and ITOM are inextricably intertwined, similar, different, and equally critical [...]

ITSM in 2019: Are You Ready for Digital Transformation?

It’s coming, and it’s going to change how you deliver and manage services The growth and pervasiveness of connected digital technologies has transformed how almost everything gets manufactured, delivered, bought, and sold around the world. This unrelenting transformative force compels almost every business to pursue some form of digital transformation. And at most businesses, that [...]

ITSM + SecOps Convergence: How It Can Help Your Business, and How to Get Started (Part 2)

Why and how to bring together two critical elements of your business – Part 2 of 2 IT service management (ITSM) and security operations (SecOps) are equally critical to survival and success at many businesses. The need to bring them closer together and how best to accomplish that goal were among the topics discussed in [...]