ITSM and ITOM: How They Align, How They Differ, and Why They Matter

Two of the topics most frequently discussed among IT folks are IT service management, or ITSM, and IT operations management, or ITOM. Between the two, ITOM is perceived by many as the “new(er) kid on the block.” However, this is a pretty meaningless distinction. ITSM and ITOM are inextricably intertwined, similar, different, and equally critical [...]

ITSM in 2019: Are You Ready for Digital Transformation?

It’s coming, and it’s going to change how you deliver and manage services The growth and pervasiveness of connected digital technologies has transformed how almost everything gets manufactured, delivered, bought, and sold around the world. This unrelenting transformative force compels almost every business to pursue some form of digital transformation. And at most businesses, that [...]

ITSM + SecOps Convergence: How It Can Help Your Business, and How to Get Started (Part 2)

Why and how to bring together two critical elements of your business – Part 2 of 2 IT service management (ITSM) and security operations (SecOps) are equally critical to survival and success at many businesses. The need to bring them closer together and how best to accomplish that goal were among the topics discussed in [...]

ITSM + SecOps Convergence: How It Can Help Your Business, and How to Get Started (Part 1)

Why and how to bring together two critical elements of your business – Part 1 of 2 IT service management (ITSM) and security operations (SecOps) are equally critical to survival and success at many businesses. The need to bring them closer together and how best to accomplish that goal were among the topics discussed in [...]