ITSM in 2019: Are You Ready for Digital Transformation?

It’s coming, and it’s going to change how you deliver and manage services The growth and pervasiveness of connected digital technologies has transformed how almost everything gets manufactured, delivered, bought, and sold around the world. This unrelenting transformative force compels almost every business to pursue some form of digital transformation. And at most businesses, that [...]

ITSM + SecOps Convergence: How It Can Help Your Business, and How to Get Started (Part 2)

Why and how to bring together two critical elements of your business – Part 2 of 2 IT service management (ITSM) and security operations (SecOps) are equally critical to survival and success at many businesses. The need to bring them closer together and how best to accomplish that goal were among the topics discussed in [...]

ITSM + SecOps Convergence: How It Can Help Your Business, and How to Get Started (Part 1)

Why and how to bring together two critical elements of your business – Part 1 of 2 IT service management (ITSM) and security operations (SecOps) are equally critical to survival and success at many businesses. The need to bring them closer together and how best to accomplish that goal were among the topics discussed in [...]

How Adding Marketing and Sales to Your IT Management Portfolio Can Improve User Satisfaction

Because your users are also your clients You may not think marketing and sales are parts of IT management very often, or at all, but as an IT manager, you must be prepared to address these challenges too. Fortunately, effective, comprehensive IT management can help you do so successfully, and increase user satisfaction and productivity [...]