ITSM and ITOM: How They Align, How They Differ, and Why They Matter

Two of the topics most frequently discussed among IT folks are IT service management, or ITSM, and IT operations management, or ITOM. Between the two, ITOM is perceived by many as the “new(er) kid on the block.” However, this is a pretty meaningless distinction. ITSM and ITOM are inextricably intertwined, similar, different, and equally critical [...]