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About Mike Bombard

Mike Bombard COO Virima Technologies - Mike joined Virima Technologies (Atlanta, GA) in 2010 and oversees Virima ITAM/ITSM SaaS product sales, marketing and field services organizations. He has been providing solutions to solve complex IT challenges in a variety of industries for over 25 years.

ServiceNow Discovery – Is it right for you?

Automated discovery is a must-have to quickly find and identify infrastructure components and assist with compliance needs and audit device changes. Discovery’s data is critical to a Configuration Management Database (CMDB). It helps identify infrastructure devices, components, and software, including identifying infrastructure changes (approved and unapproved). Typically organizations use discovery to: Ensure hardware, software, and [...]

Asset Management vs. Configuration Management: Mastering the Difference

Masters of asset management and configuration management appear to travel in different circles, with different processes to manage their practice, even speaking a different language. But configuration items (CI) are still assets and assets are; thus configured – right? In many cases, yes. So, what’s the difference and why are they managed as if they’re [...]

Does ITIL4 Embrace Agile?

ITIL4® embraces Agile more than any of the previous versions of ITIL, making it easier to implement and less of an organizational impact when implemented. While ITIL4 still focuses on providing value to customers, the shift of focus from offering only service management practices to the customer and the value that programs bring to the [...]