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About Mike Bombard

Mike Bombard COO Virima Technologies - Mike oversees Virima’s ITSM product sales, marketing and support organizations. He has been providing solutions to solve complex IT challenges for nearly 25 years. He has been with Virima in Atlanta, GA for 8 years.

ITSM and ITOM: How They Align, How They Differ, and Why They Matter

Two of the topics most frequently discussed among IT folks are IT service management, or ITSM, and IT operations management, or ITOM. Between the two, ITOM is perceived by many as the “new(er) kid on the block.” However, this is a pretty meaningless distinction. ITSM and ITOM are inextricably intertwined, similar, different, and equally critical [...]

Effective Inventory Management: Your Best Defense Against Your Next IT Audit

IT audits. Whether requested or required to true up software licenses, update and reconcile asset inventories, assess cyber security, or comply with regulatory requirements, IT audits are as essential as they are dreaded. Herewith, some thoughts on audits and how to make them less onerous. IT Audits: Known Knowns, Known Unknowns, and Unknown Unknowns You [...]

Adoption trumps functionality

S = Success Goals O = On-boarding Process A = User Adoption R = Requirements Roadmap The biggest challenge for organizations migrating from ad hoc IT management to IT asset and service management system is “adoption”. The system is only as good as the information in the system and if your users do not [...]