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About Mike Bombard

Mike Bombard COO Virima Technologies - Mike oversees Virima’s ITSM product sales, marketing and support organizations. He has been providing solutions to solve complex IT challenges for nearly 25 years. He has been with Virima in Atlanta, GA for 8 years.

Upcoming Webinar – The Problems with Your IT Problem Management – And How to Solve Them

If you haven’t had a chance to register yet for the upcoming webinar titled “The Problems with Your IT Problem Management – And How to Solve Them” on Thursday July 18th at 1:00pm EST/10:00am PST - now is the time. Spots are booking up fast. There are tasks being performed and called “IT problem management” [...]

Proactive IT Problem Management: Obstacles and Solutions

A previous post discussed “The Problems With Your IT Problem Management” and some of the obstacles standing between your organization and true, proactive problem management. This post delves a bit deeper into some of those obstacles, and offers some recommendations to help you address them. Proactive Problem Management: What’s Stopping You? Aside from confusion over [...]

ITSM and ITOM: How They Align, How They Differ, and Why They Matter

Two of the topics most frequently discussed among IT folks are IT service management, or ITSM, and IT operations management, or ITOM. Between the two, ITOM is perceived by many as the “new(er) kid on the block.” However, this is a pretty meaningless distinction. ITSM and ITOM are inextricably intertwined, similar, different, and equally critical [...]