Service Management – More Than Technologies

When service management is the subject, the discussion almost always veers quickly toward technologies and vendors. But success with service management requires more than the best available technologies. Service Management Begins with Business Processes Great service management technologies are designed, selected, and implemented with one overarching goal: to improve business operations. To do this, your [...]

How Adding Marketing and Sales to Your IT Management Portfolio Can Improve User Satisfaction

Because your users are also your clients You may not think marketing and sales are parts of IT management very often, or at all, but as an IT manager, you must be prepared to address these challenges too. Fortunately, effective, comprehensive IT management can help you do so successfully, and increase user satisfaction and productivity [...]