Earlier this year Virima sponsored a webinar on the Business Value of Intelligent IT Automation. This post summarizes some of the key points covered during
A previous post discussed “The Problems With Your IT Problem Management” and some of the obstacles standing between your organization and true, proactive problem management.
Part 1 of this post focused on some key features your chosen IT asset management (ITAM) tool should have. It also discussed why every tool
IT asset management (ITAM) is critical to effective delivery and management of the IT-powered services that drive your business. But despite what some vendors and
Two of the topics most frequently discussed among IT folks are IT service management, or ITSM, and IT operations management, or ITOM. Between the two,
Everybody in IT talks about processes. But how well do yours work, how do you know, and how do you make and keep them the