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ITSM

What is ITSM in 2020?

The world of service management has changed as technology has shifted from providing tools for administrative support to being fully embedded in the delivery of

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CMDB

The CMDB as a Source of Truth

The Configuration Management Database (CMDB) provides a single database that contains information about the enterprise’s assets, both logical and physical. In modern service management platforms,

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CMDB

What is Asset Discovery?

There is an old saying that you can’t manage something unless you can measure it. Asset discovery can provide you with accurate and up-to-date data

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CMDB

Six Steps to CMDB Success

While the value potential of a configuration management database (CMDB) is undisputed, you need to be careful and not blindly jump into implementation without having

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