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ITSM in 2019: Are You Ready for GDPR?

The General Data Protection Regulation is already affecting companies worldwide

The General Data Protection Regulation, or GDPR, went into effect in May 2018. This comprehensive new set of rules is intended to protect the private information of European Union (EU) citizens, wherever they are in the world. This has significant implications for any company that does business with EU citizens, wherever that company is located.

GDPR: What It Is and Why It Matters

GDPR officially took effect on May 25. It is designed and intended to protect the personally identifiable information (PII) of European Union (EU) citizens, wherever those citizens happen to be in the world. This means that no matter where your business is located, if you do business with EU citizens, your business must comply with GDPR, and be able to demonstrate […]

By | January 16th, 2019|

ITSM in 2019: Are You Ready for the Internet of Things (IoT)?

More devices, more connections, more user demands, more complexity

The mobile, social web has grown to include millions of users, devices, and connections around the world. The Internet of Things (IoT) has added billions of devices and connections to the mix. Predictions for the number of connected IoT devices in 2020 range from 20 to upwards of 50 billion.

Those devices range from sensors to smart speakers to break room coffee makers to warehouse security systems. And more are coming, to consumer, commercial, and industrial markets. Business advisors at Accenture have estimated the Industrial Internet of Things (IIoT) alone could add $14.2 trillion to the global economy by 2030. “Arguably the biggest driver of productivity and growth in the next decade, the Industrial Internet of Things will accelerate the reinvention of sectors […]

By | January 9th, 2019|

ITSM in 2019: Are You Secure Enough?

Your business may never be secure enough, but can always be more secure

CompTIA, a leading IT industry membership association, has published its IT Industry Outlook 2018 report. That study cites IDC research that projects “global information technology spending will top $4.8 trillion in 2018, with the U.S. accounting for approximately $1.5 trillion of the market.”

A survey of IT professionals conducted for the 2018 New York Tech Summit found that 85 percent of respondents spend up to half their total IT budgets on security-related investments. This only makes sense. In the 2017 edition of this survey, nearly half the respondents (49 percent) cited security as their top concern.

Given those concerns and spending patterns, cyber security spending in 2018 could be as high as $.75 trillion in the U.S. and $2.4 […]

By | January 2nd, 2019|

5 Early Resolutions for Better IT Management in 2019 (Part 2)

Because it’s never too soon to think about improving IT – Part 2 of 2

It’s December, which means you and your team are probably already starting to worry about what 2019 will bring to your IT management and improvement efforts. Whatever the specifics of those efforts, there are five things you should resolve to make happen as soon as possible, if you haven’t already done so.

  1. Know your environment.
  2. Build a configuration management database (CMDB).
  3. Automate everything.
  4. Build a service catalog.
  5. Communicate greatly.

Get these done, and they will help enable and support all of your IT management efforts, through and beyond 2019. Whether you’re pursuing your first IT service management (ITSM) solution deployment or your next step toward digital transformation.

Part 1 of this post addressed the first two items on […]

By | December 27th, 2018|

5 Early Resolutions for Better IT Management in 2019 (Part 1)

Because it’s never too soon to think about improving IT

It’s December, which means you and your team are probably already starting to worry about what 2019 will bring to your IT management and improvement efforts. Whatever the specifics of those efforts, there are five things you should resolve to make happen as soon as possible, if you haven’t already done so.

  1. Know your environment.
  2. Build a configuration management database (CMDB).
  3. Automate everything.
  4. Build a service catalog.
  5. Communicate greatly.

Get these done, and they will help enable and support all of your IT management efforts, through and beyond 2019. Whether you’re pursuing your first IT service management (ITSM) solution deployment or your next step toward digital transformation.

This post will address the first two items on the above list. A follow-up post will address […]

By | December 19th, 2018|