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ServiceNow Discovery – Is it right for you?

Automated discovery is a must-have to quickly find and identify infrastructure components and assist with compliance needs and audit device changes. Discovery’s data is critical to a Configuration Management Database (CMDB). It helps identify infrastructure devices, components, and software, including identifying infrastructure changes (approved and unapproved). Typically organizations use discovery to:

  • Ensure hardware, software, and operating system components are documented
  • Ensure all changes are properly authorized via the change control process. (validates/audits approved changes)
  • Have a holistic, and transparent, view of infrastructure, and their components, within the enterprise
  • Enhance operational management processes (Request management, incident management, change management, release management, problem management, configuration management, IT asset management, software asset management, break-fix/IMAC, chargebacks, etc.)

ServiceNow is certainly a leader in IT Service Management (ITSM) which often translates into a belief that their Discovery […]

By | November 20th, 2019|

ServiceNow Competitors – Are There Any?

With 200+ viable choices in the market, of course, there are options for IT departments looking to deploy or replace their current ITSM solution. ServiceNow is looked at as the “tool to beat”; however, is it the best tool for you?  Have you considered looking at ServiceNow Competitors?

ServiceNow Competitors may be right for you

While no one will be fired for choosing ServiceNow over the competition, sometimes you get more from the “little guy” than you do from the goliath.

Back in the ’80s, when computing power was beginning to rise, no one got fired for buying IBM. The same can now be said of ServiceNow. It offers a robust, enterprise-level end-to-end solution for a variety of organizational use cases with good features and functionality. It’s a scalable cloud solution that enables both […]

By | October 24th, 2019|

Asset Management vs. Configuration Management: Mastering the Difference

Masters of asset management and configuration management appear to travel in different circles, with different processes to manage their practice, even speaking a different language. But configuration items (CI) are still assets and assets are; thus configured – right? In many cases, yes. So, what’s the difference and why are they managed as if they’re separate entities? This blog will explain the difference in simple terms, shedding light on why the two practices are so different.

Asset Management Explained:

According to Wikipedia:

Asset management is a systematic process of developing, operating, maintaining, upgrading, and disposing of assets in the most cost-effective manner (including all costs, risks and performance attributes).

The practice of asset management is concerned with the financial management of an organization’s assets. In practical terms, this is not strictly an IT-only practice, but […]

By | September 25th, 2019|

ITIL4 and IT Operations Management

ITIL4 offers a shift from previous editions of the best-practice framework of individual services and processes to a more holistic approach, based on the delivery of value, more suited to the digital age. IT Operations Management (ITOM) offers the capability to operate more effectively, ensuring an organization can deliver the intended outcome by offering improved stability, availability, and reliability. The question isn’t whether ITIL4 and ITOM can be used together, but rather how could the benefits of ITIL4 be delivered to a business without ITOM?

First, consider the focus of each of the two operating models:

ITIL4 Focus

  • Creating a customer-obsessed culture
  • Ensuring IT staff have the proper skillset and abilities
  • Blending information and technology practices to manage services appropriately
  • Building relationships between IT and the business, but also with external partners
  • Defining […]
By | September 11th, 2019|

How ITOM is relevant in a DevOps World

ITOM (IT Operations Management), which is operational practices based on event management, monitoring, and CMDB use, becomes increasingly useful in a DevOps world as it forms a foundation for delivering on the promise of DevOps with less risk. DevOps is a set of practices that brings developers together with infrastructure teams to ensure application releases can be moved into a production environment quickly and frequently while mitigating the risk of older release management practices.

DevOps can lower the risk by providing quick releases through automation of the deployment process; however, application releases are not the only changes being made to the operational environment. Network changes, server patching, automated cloud migrations, database maintenance, and other changes all impact the operational environment. Without the capability to control and document these changes, not only can […]

By | August 28th, 2019|