If you haven’t had a chance to register yet for the upcoming webinar titled “The Problems with Your IT Problem Management – And How to Solve Them” on Thursday July 18th at 1:00pm EST/10:00am PST – now is the time. Spots are booking up fast.
There are tasks being performed and called “IT problem management” at every type and size of business. But most of those fall short of the goals of true, proactive problem management – to resolve incidents, identify and address their root causes, and reduce occurrence and recurrence of incidents and problems.
In this webinar, you will learn how to ensure your IT people, processes, and technologies are adequately prepared to deliver proactive problem management.
Get key insights from three industry thought leaders on the latest in problems, solutions and […]
A configuration item (CI) is a basic building block for your configuration management database (CMDB). And your CMDB is a critical element of your IT management toolkit. So it makes sense to take a closer look at what CIs are and why they are so important to effective IT management.
What a Configuration Item Is – and Is Not
Many may think that a “configuration item” is simply what its name seems to imply – an item of information about the configuration of an element of your IT estate. And some CIs are in fact just that.
But for maximum value to your IT management efforts and your business, your CIs can and should also be much more.
The widely adopted ITIL best practice guidelines for IT management say a CI can be almost any […]
Your CMDB is a critical element of your IT estate and your IT management efforts. A closer look at what your CMDB does and could be doing may help you increase its value to your business.
CMDB: An Acronym and A Commitment
The “CMDB” acronym, of course, stands for the words “configuration management database.” A closer examination of those words highlights why it is critical to your IT management success. That closer look also outlines the commitments you need to make to maximize the business value of the initiative.
A configuration management database is a purpose-specific database. It contains all relevant information about the hardware and software components that make up your IT estate, and about the relationships among those components. When it is properly populated and organized, it enables your business to examine […]
Earlier this year Virima sponsored a webinar on the Business Value of Intelligent IT Automation. This post summarizes some of the key points covered during that event, which is available on demand.
Your business relies on IT. As your business evolves, so does its supporting IT estate, which makes it more complex and difficult to manage and secure. Disruptive technologies ranging from artificial intelligence (AI) to the Internet of Things (IoT) are adding to the complexity and difficulty, even as they deliver benefits to IT and the business.
Basically, your IT team is now challenged to maximize the availability, flexibility, performance, and security of your IT estate as both it and the business grows and changes. All while minimizing costs and risks. No pressure.
IT Management: It CAN Be Done Manually – Up […]
A previous post discussed “The Problems With Your IT Problem Management” and some of the obstacles standing between your organization and true, proactive problem management. This post delves a bit deeper into some of those obstacles, and offers some recommendations to help you address them.
Proactive Problem Management: What’s Stopping You?
Aside from confusion over incident versus problem management, a primary obstacle to proactive problem management at many organizations is an overwhelming need for reactive incident resolution. When your team is consumed by incidents that need resolution now if not yesterday, there’s too little bandwidth to get to the level of proactive management that can address incidents before they become problems.
Even if your organization has incident management more or less under control, there are other hurdles in your way. To achieve proactive problem […]