IT Service Management (ITSM) / ITIL

• SLA Management
• Incident Management
• Change Management
• Problem Management
• CMDB
• Configuration Management
• Knowledge Management
• Supplier / Vendor Management
• Service Catalog

The ITIL framework delivers a practical approach for identifying, planning, delivering and supporting IT services to the business.  ITSM details best practices based on ITIL standards to enable and optimize those services to satisfy business requirements and manage change within the IT infrastructure.  EcosystemManager tracks changes as they happen and ingeniously communicates with and learns from the people that manage the systems and the business processes they support.  A holistic system of record is provided as well as a framework for planning and executing projects within the data center.

The ValueChain Manager module keeps discovery information fresh and provides an automated, holistic view of your IT ecosystem.

The DCXpress module provides project planning, program management, status updates and tracking of move groups, issues, risks and milestones.

Additional Resources Available for Download
EcosystemManager Application Overview
EcosystemManager Datasheet
DCXpress Datasheet
DCT FastPath Datasheet
Discovery Services Datasheet